Funeral Services - including providing an end to end service for families and friends navigating the funeral process. Arranging a funeral, engaging suppliers, mortuary procedures, preparation of deceased, transferring deceased to mortuary, admin functions, assisting at funerals, and other duties as required.

Funeral Services .

Awarded Team Leader of the Year 2019. My team consistently delivered a monthly full green score card.Engage your team and the results will follow.

Review, refresh and redesign training material

Responsible for the Learning and Development of the Gold Coast contact centre including;Creation of Induction and full L&D programmes for new clientsDrive national L&D projects inc. induction consistency and elearningLiaison with key project stakeholders to conduct gap analysis and communicate progressionLiaison with contract clients - TelstraExtensive use of MS Office suite for presentations and training materialsCreated and delivered product, procedural, IT system… Show more Responsible for the Learning and Development of the Gold Coast contact centre including;Creation of Induction and full L&D programmes for new clientsDrive national L&D projects inc. induction consistency and elearningLiaison with key project stakeholders to conduct gap analysis and communicate progressionLiaison with contract clients - TelstraExtensive use of MS Office suite for presentations and training materialsCreated and delivered product, procedural, IT system and soft skill training programmesDevelop and deliver Coaching, Effective Leadership and Performance Management programmesFacilitate employee engagement activities and skip level meetingsManage training teamManage traineeship programme, working with local RTOs to provide Cert III, Cert IV and Diploma qualifications for employees. Lead, motivate and develop a team of 8 permanent and seconded trainers.Recruit, develop and mentor new Leadership teamsDrive initiatives to ensure effective communication within the centresCoordinator level access to extensive client Learning Management SystemOversee all contract training requirements and liaise with client contacts where necessaryActively participate in all centre operational activities – CPI, sales huddles, probation calibrations,Provide assistance to other Stellar sites with training material and resources Show less

Deliver five week client Induction to new employeesUpdate and review training materialAssess employee skills competencyDeliver effective Sales training for telephone contactsReview and deliver Client update trainingDeliver national leadership training modulesDevelop and mentor seconded trainersAssist team leaders identify and close skill gaps in their teamsEnsure training records are manitained

Change Management - ensure program and software changes scheduled and implemented as per client requirementsEnsure operational work load adequate and balancedAfter hours on call telephone support for operational teamsResponsible for main frame Batch Run scheduling and completionLiaise with client stakeholders in the government Justice sectorCollate statistical data, prepare and distribute monthly report to government clientParticipate in Disaster Recovery activities