Raf Ibrahim

Raf Ibrahim Email and Phone Number

Technology Engagement Management | Service Delivery Management | Customer Advocacy @ CofI LLC
USA, Central and Latin America
Raf Ibrahim's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Raf Ibrahim's Contact Details

Raf Ibrahim personal email

Raf Ibrahim phone numbers

About Raf Ibrahim

A consensus building people leader with broad experience directing high profile client engagements and enterprise infrastructure programs. Expertise in Service Delivery and Managed Services leading strategic multinational initiatives. Strengths include leading high functioning technical teams, large scale implementations, program management, client retention, strategic planning and risk assessment, crisis management and de-escalation CORE MANAGEMENT COMPETENCIES▪Exceptional technical understanding of public/private cloud architecture, Windows OS's, storage, backup/recovery/disaster recovery, security, identity and access management ▪Solid understanding of audit reporting such as SOC2, and business continuity planning▪Solid experience in contract and commercial management, including development, execution and management of sourcing strategies, business cases, financial modeling, and operational alignment▪Experience working in highly matrixed organizations with global multi-vendor managed service environments▪Ability to build and manage relationship across the organization and with managed service providers▪Exceptionally organized, proactive, and capable of managing with ambiguity▪Capable of influencing multiple stakeholders with broad and varied business objectives▪Strong understanding of managed service contract billing and track record of cost reduction▪Ability to analyze extensive amounts of data and develop and present reports to executive leadership▪Building Advisor Level Trust▪Situation and Conflict Management▪Program Development and Management▪Negotiation and Influence▪Proactive Account Management and Strategic Planning▪Organizational and Change Leadership▪Vendor and Outsourcing Management▪Contract Management▪Governance and Compliance

Raf Ibrahim's Current Company Details
CofI LLC

Cofi Llc

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Technology Engagement Management | Service Delivery Management | Customer Advocacy
USA, Central and Latin America
Raf Ibrahim Work Experience Details
  • Cofi Llc
    Cofi Llc
    Usa, Central And Latin America
  • Allscripts
    Principal Service Delivery Manager
    Allscripts Aug 2020 - Present
    Chicago, Il, Us
    ▪ Effectively managed Allscripts\Altera Digital Health Hosting Vendor operations Management Office (VMO) and successfully supported the daily operations and delivery of various managed service providers.▪ Operational responsibility of Applications, Architecture, Security, Identity & Access Management, Audit & Compliance, and Project Management of all Data Center Services with an annual budget of approximately $10M▪ Ensured optimum service performance from managed service providers. Managed contractual compliance against Service Level Agreements (SLAs) and other terms of contract▪ Provided operational service quality management, including crisis escalations and resolution of operational and project issues and provided rapid resolution and escalation of critical issues impacting clients or stakeholders▪ Managed cost erosion from managed service agreements against business plans and Identified cost saving and continuous service improvement opportunities to drive overall profitability and quality of services including renewal and renegotiation of Telco contracts realizing upwards of $700K in recurring annual savings▪ Reviewed future spend with the vendor and provided accurate spend forecasts▪ Directed the planning, design and implementation of a managed service providers operational frameworks and RACIs for effective delivery▪ Managed creation of process and technical documentation, sharing of knowledge, and stakeholder ed-ucation of effective partnership with managed service providers▪ Partnered with internal and vendor governance organizations to ensure timely handling of all contractual issues, disputes, escalations and negotiations with managed service providers▪ Led special projects and assisted in growing business where technical / managed services subject matter expertise was required▪ Drove internal and external communications including producing reports and executive presentations to show effectiveness of managed service model
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  • Cisco
    Managed Services Senior Engagement Manager
    Cisco Jun 2014 - Aug 2020
    San Jose, Ca, Us
    ▪ Owned the building and executing of Configuration and Compliance Transformation Services strategy for Cisco’s Cloud Managed Services and Advanced Services teams. ▪ Managed and mentored team members providing coaching for business requirement objectives. ▪ Accountable for P&L of multiple services initiatives ranging from $300K to $30M+ engagements▪ Cultivated and maintained strong relationships as primary contact by fostering strategic relationships with CxO level Stakeholders, VP\Dir level Managers and Individual Contributors ensuring client success and removing barriers to successful service delivery ▪ Managed evolving client expectations and priorities. Collaborated with client team members to ensure effective integration with service delivery capabilities and priorities.▪ Collaborated with Sales teams on new opportunities generating millions of dollars in additional reve-nue▪ Delivered account reviews with the client leadership team highlighting value added initiatives▪ Established processes for developing services engagement documentation and framework for QSR’s, SOW’s, SLO’s\SLA’s and Runbook’s, partnership solutions, risk assessments and operational health analysis
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  • Journeyful Inc
    Global Engagement Manager
    Journeyful Inc Sep 2011 - Jun 2014
    ▪ Responsible for all client success activities including: on-boarding, support, services, adoption, advocacy, retention and outcomes such as renewals and up-sell.▪ Provided overall direction and guidance to assigned Engagement and Delivery managers, reviewed project requests, coordinated schedules/departmental activities and delivered status communications to senior leadership, VPs, and stakeholders.▪ Steered transformation initiatives for organizational change doctrines delineating roles, responsibilities and transparent reporting lines▪ Instituted repeatable processes documentation for efficiency & maximizing value and economies of scale▪ Restructured standard client implementation methodologies and management best practices to safe-guard ownership of account relationships and improve client experiences▪ Implemented program management practices for issue/risk management and decision tracking▪ Conducted periodic reviews summarizing account activity, highlights, issues and resolution plans
  • Cisco
    Technical Account Manager
    Cisco Aug 2009 - Aug 2011
    San Jose, Ca, Us
    ▪ Established the Technical Account Manager (TAM) role from inception through engagement for the newly formed UCS Product line and its Mission Critical Production Support group ▪ Orchestrated building and execution of go-to-market plans for Unified Computing System (UCS) Mis-sion Critical Services Support Organization▪ Directed internal sales and marketing groups to define offering, establish qualification criteria and pro-duce promotional and informational collateral▪ Managed Key Global engagements establishing one-to-one advisor/advocate relationships with stake-holders of major international Financial Institutions headquartered in the US and EU. The largest Tele-com/Wireless providers in the US and Middle East, Foreign Military and Government agencies, US Healthcare providers▪ Amassed and Managed team of Account Managers and Field Service Engineers responsible for esca-lated and immediate resolution of technical outages and challenges for Mission Critical Clients▪ Developed and put into practice client focused Quarterly Service Reviews emphasizing support issues, trends, bugs and environmental changes▪ Analyzed and optimized contract revenue streams identifying new clients, potential opportunities and fiscal conformity and/or anomalies▪ Managed P&L per account and produced statement of profit and loss quarterly for internal review
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  • Credit Suisse
    Infrastructure Manager
    Credit Suisse Mar 2006 - Dec 2009
    Zurich, Ch
    ▪ Directed Infrastructure and Support initiatives of multiple Fixed Income Trading (Cash | Credit | Syndicated Loans | Foreign Exchange (FX)) groups located in Raleigh, New York, London and Singapore▪ Managed 20+ business analysts and application support engineers located in Raleigh, New York, London, Singapore, Tokyo, Hong Kong and Pune to ensure effective delivery of 1st to 3rd line support services, capacity/resiliency management, application monitoring and disaster recovery▪ Managed operational budgets exceeding $10M per annum▪ Oversaw server and application support for 24x7 Global Infrastructure consisting of 1,000+ servers▪ Reduced operational costs by 30% from previous year thru consolidation, cost analysis and budgetary assessment reviews▪ Directed LoB relationship managers, business analysts, and project managers responsible for driving technical requirements and formal agreements▪ Guided team resources in risk mitigation, issue tracking, pooled resource allocation and project facilitation▪ Managed business continuity and disaster recovery plans including planning and executing DR and continuity failovers and crisis scenarios with individual business lines and companywide coordinated ef-forts
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Raf Ibrahim Skills

Conflict Management De Escalation Market Noc Ibm Wintel Stakeholder Management Computing Cost Frameworks Syndications Cost Effective Design Data Transformation Twitter Desktop Computers Cultivating Transparent Pfizer Gap Oracle Application Express Qualification System Team Management Essentials Strategies Consolidation Database Servers Risk Management Ucs Go To Market Strategy Repeatable Sla Decommissioning Mission Critical Documentation Project Management Cost Reduction Hardware Kepner Tregoe Information Technology Database Monitoring Project Portfolio 3rd Line Support Fixed Income Cross Functional Team Retail 24x7 Application Monitoring Business Development Communication Infrastructure Management Negotiation Technical Requirements Resource Management International Financial Institutions Government Agencies Marketing Change Management Sow Safeguard San Jose Vblock Catalyst Cloud Computing Opportunity Assessment Responsibility Project Teams Customer Experience Fortune Six Sigma Efficiencies Google Groups Itil Trust Start Ups Vendor Management Credentials Facebook Business Planning Proposal Writing Cxo Level Engagement Invoicing Strategic Thinking Tokyo Advocate Hong Kong Deployments Certify Europe Core Business Infrastructure Customer Oriented Customer Retention Motivational Speaking Fiscal Policy Finance Driving Failure Expedited Crisis Management Travel Back End Crm Redundant Metrics Strategic Partnerships Accounting Personal Development Data Center Outages Guidance Strong Business Acumen Networking Customer Satisfaction Account Planning Engineering Cisco Ucs Managed Services Disaster Recovery Perception Management Solution Mitigation System Monitoring Deal Execution Pre Sales Service Delivery Partnerships Cxo P&l Power Promotional Trials Configurations Business Expansion Quality Assurance Increase Productivity Risk Assessment Inception Project Planning Investment Banking Re Engineering Servers Standardization Technical Solutions Pricing Rapport Cisco Technologies Global Initiatives Resiliency Process Improvement Consolidate Oracle Project Portfolio Management Fx Options Technology Risk Cash Collateral Libraries Budgets Staff Development Middle East Transform Convenience Evaluation Coordinated Customer Advocacy Summarizing Citrix Vendors Sales Contractual Obligations Communication Skills Customizations Foreign Exchange Revenue Streams San Executive Positions Sales And Marketing Network Security Singapore Cross Functional Team Leadership Product Management Revenue Outsourcing Security Pki It Strategy Symmetrix Business Lines Results Focused Telecommunications Real Time Relationship Management Healthcare Tam From Scratch Iso 9001 Strategy Persuasion Well Traveled Technical Teams Customer Service Customer Acquisition Emerging Technologies Stakeholders Multinational Vmware Analysis Norms Social Media Strategic Business Accountability Applications Business Analysis Workshops Dell Computers Quality System Ccna Mcs Remediation Project Governance Contractual Agreements Customer Driven Unix Ibm Iseries Linkedin Internal Audit Account Relationships Packaging Assemble Blogging New York Reviews Global Management Virtualization Program Management Military Deployed Contingency Customer Engagement Cost Benefit Broad Experience Conceptual Modeling Marketing Strategy Wireless Delivery Disaster New York City Consulting Corrective Actions Windows Brokerage Concentrations Consideration Strategic Relationships Incident Handling Refreshes Structure Data Mapping Savings Offerings Assessment Management Resource Allocation It Service Management Data Storage Boston Technical Resources Systems Engineering Execution Escalations Management Foundation Business Services Data Recovery Rtp Revenue Analysis Offering Windows 2000 Engagements Asia Vps Organizational Development Reducing Costs Boot Camp Budgeting Training Enterprise Software Root Cause Business Management Pioneering Reporting Field Service Third Party Applications It Management Pune London Project Plans Schedules European Union Strategic Planning Institutions Cost Savings Operations Data Interfaces Aligning Credit End Of Life Service Management Business Process Improvement Engagement Data Migration Server Support Executive Management Account Management Youtube E Learning Financial Services Business Continuity Transformational Professional Services Business Process Program Development Application Support Saas Global Teams Directing Farms Americas Siebel

Raf Ibrahim Education Details

  • Rutgers University - Newark
    Rutgers University - Newark
    General

Frequently Asked Questions about Raf Ibrahim

What company does Raf Ibrahim work for?

Raf Ibrahim works for Cofi Llc

What is Raf Ibrahim's role at the current company?

Raf Ibrahim's current role is Technology Engagement Management | Service Delivery Management | Customer Advocacy.

What is Raf Ibrahim's email address?

Raf Ibrahim's email address is ra****@****ail.com

What is Raf Ibrahim's direct phone number?

Raf Ibrahim's direct phone number is +191939*****

What schools did Raf Ibrahim attend?

Raf Ibrahim attended Rutgers University - Newark.

What are some of Raf Ibrahim's interests?

Raf Ibrahim has interest in Professional Networking, Gourmet Dining, International Travel, Children, Nlp, Architectural History, Personal Development, Science And Technology, Image And Luxury Lifestyle Consulting, Disaster And Humanitarian Relief.

What skills is Raf Ibrahim known for?

Raf Ibrahim has skills like Conflict Management, De Escalation, Market, Noc, Ibm, Wintel, Stakeholder Management, Computing, Cost, Frameworks, Syndications, Cost Effective.

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