Rafael Jover Email & Phone Number

 More than 15 years experience in Information Technology in the following IT Business Delivery Models: In-house/Shared Services, Blended Delivery and Global Delivery Center. Acquired extensive knowledge on Supply Chain including select middleware / application integration solutions and 3rd party applications, during the course of his career as a Senior IT Consultant. Broad experience working with IT experts and clients from the US, Canada, Costa Rica, Mexico, Brazil, Poland, Germany, France, United Kingdom, Turkey, Russia, India, China and South Africa, among others. He has been assigned to projects in the US, including a 2- year stint in Costa Rica.  Has 15 years experience in Off-shore/Outsourced IT Application Management Services and 10 years in Client Management. Has 11 years experience/exposure in SAP products and technologies and 5 years in JDA WMS products. Seasoned manager leading around 50 IT practitioners. Managed both Information Security and Supplier Management processes for six years. Integrates LEAN concepts, Analytics, Automation and Robotics tools and technologies in his practice. Involved in reviewing and revising Service Level Agreements, Operational Level Agreements and New Services including scoping, effort and risk assessment and financials in relation to IT service delivery. Extensive work experience in the Americas (North America/Latin America) through various foreign assignments, such as in:o Costa Rica (2 years)o Cincinnati, Ohio, USAo New Jersey, USA

Listed skills include Sap Sd Module, Itil V3 Foundations, and Itil V3 Foundations Certified.