Rafael Silva

Rafael Silva Email and Phone Number

Senior Solutions Consultant @ Ada
Boston, MA, US
Rafael Silva's Location
Boston, Massachusetts, United States, United States
About Rafael Silva

Rafael Silva is a Senior Solutions Consultant at Ada. He possess expertise in leadership, microsoft excel, customer service, microsoft office, microsoft powerpoint and 11 more skills.

Rafael Silva's Current Company Details
Ada

Ada

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Senior Solutions Consultant
Boston, MA, US
Rafael Silva Work Experience Details
  • Ada
    Senior Solutions Consultant
    Ada
    Boston, Ma, Us
  • Ada
    Senior Solutions Consultant
    Ada Aug 2024 - Present
    Toronto, Ontario, Ca
  • Ada
    Solutions Consultant Ii
    Ada Feb 2024 - Jul 2024
    Toronto, Ontario, Ca
    • Conduct value-based presentations to showcase the capability and value of Ada’s Generative AI Agent solution, aiding clients in visualizing the impact of adopting such technologies.• Own all technical and competitive aspects in the deal cycle, working closely with Account Executives to ensure all client needs are addressed.•Be the trusted advisor to prospective customers, building confidence in how Ada can deliver value through automation.• Apply technical acumen in developing new API integrations, custom applications, and building POCs to extend Ada's platform and drive deeper business impact.• Drive the expansion of existing deals by offering technical guidance, helping clients discover further automation opportunities and reinforcing Ada's commitment to continual improvement.• Collaborate across multifunctional teams, such as Product, Engineering, and Professional Services, and building significant partnerships with CXPs like Dixa, Zendesk, Salesforce.• Serve as the primary point of contact for technical interviews within our Solutions Consulting team, ensuring a seamless and engaging candidate experience.
  • Ada
    Senior Client Success Manager
    Ada Sep 2022 - Jul 2024
    Toronto, Ontario, Ca
    • Manage a book of business of 5.5 million (USD) in ARR including some of Ada's largest customers, focused on SaaS, Fintech, and Media disruptorsNet Dollar Retention AttainmentFY23: 135% of yearly target
  • Ada
    Enterprise Client Success Manager
    Ada May 2021 - Aug 2022
    Toronto, Ontario, Ca
    • Manage a book of business of 3 million in ARR including some of Ada's largest customers, focused on SaaS, Fintech, and Media disruptors• Enterprise Book of business includes customers in North America, EMEA and LATAM • The Enterprise CS team was built at the start of FY22Q3, during this fiscal year, I attained a 100% Gross Dollar Retention on my book of business. • As one of the founding members of our Enterprise CS team, I coached and ramped key team members • Built a multivariate forecasting model to help our revenue org communicate Ada's future value to our clientsNet Dollar Retention AttainmentFY23Q2: 135% of yearly targetFY23Q1: 195% of yearly target
  • Avanti Software Inc.
    Client Success Manager
    Avanti Software Inc. Apr 2021 - May 2021
    Calgary, Ab, Ca
  • Avanti Software Inc.
    Enablement Manager
    Avanti Software Inc. Aug 2020 - Apr 2021
    Calgary, Ab, Ca
    Tasked with Improving the client onboarding experience for Avanti's HR and Recruitment products. • Built, documented, and executed the playbook for onboarding Avanti's customers to increase adoption across products. • Reduced average implementation time from 6 months to 6 weeks.
  • Avanti Software Inc.
    Client Support Specialist
    Avanti Software Inc. Jun 2019 - Jul 2020
    Calgary, Ab, Ca
  • Etch Sourcing
    Strategic Sourcing Consultant
    Etch Sourcing Feb 2018 - Aug 2018
    Calgary, Ab, Ca
    • One of the two first employees at ETCH• Conducted market analysis on growth opportunities and designed an actionable strategy to best position ETCH for profitable expansion in new markets• Created, planned and delivered efficient procurement processes that align with clients' strategic goals• Increased ETCH's presence within the Supply Chain industry and corporate Calgary through sales and networking activities.
  • Karate Canada
    National Team Athlete
    Karate Canada Mar 2012 - Mar 2018
    Member of the Canadian Karate Team. Represented Canada at:• 2017 - US Open (Las Vegas, USA), Panamerican Championship (Buenos Aires, Argentina)• 2014 - US Open (Las Vegas, USA), North American Cup (Vancouver, Canada), Panamerican Championship (Lima, Peru)• 2013 - US Open (Las Vegas, USA), North American Cup (Puerto Vallarta, Mexico), Panamerican Championship (Medellin, Colombia), World Championship (Madrid, Spain)• 2012 - US Open (Las Vegas, USA), Panamerican Championship (Cancun, Mexico)
  • Good Guys Driveway Sealing
    Co-Founder
    Good Guys Driveway Sealing Mar 2016 - Feb 2018
    Calgary, Alberta, Ca
    • Initiated company strategy to acquire new clients through door to door sales, and developed referral program to maximize value for every client resulting in a 100% increase in revenue from 2016 to 2017.• Created system to simplify tracking of successful sales vs unsuccessful sales to further understand failure; which led to a change in sales strategy and higher sales success rate.

Rafael Silva Skills

Leadership Microsoft Excel Customer Service Microsoft Office Microsoft Powerpoint Microsoft Word Management Teamwork Time Management Customer Relationship Management Spanish Software As A Service Human Resources Payroll Bilingualism Customer Engagement

Rafael Silva Education Details

  • Haskayne School Of Business
    Haskayne School Of Business
    Finance
  • University Of Calgary
    University Of Calgary
    Finance

Frequently Asked Questions about Rafael Silva

What company does Rafael Silva work for?

Rafael Silva works for Ada

What is Rafael Silva's role at the current company?

Rafael Silva's current role is Senior Solutions Consultant.

What schools did Rafael Silva attend?

Rafael Silva attended Haskayne School Of Business, University Of Calgary.

What skills is Rafael Silva known for?

Rafael Silva has skills like Leadership, Microsoft Excel, Customer Service, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Management, Teamwork, Time Management, Customer Relationship Management, Spanish, Software As A Service.

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