Rafael Silva Email & Phone Number

Boston, Ma, Us

Toronto, Ontario, Ca

Toronto, Ontario, Ca

• Conduct value-based presentations to showcase the capability and value of Ada’s Generative AI Agent solution, aiding clients in visualizing the impact of adopting such technologies.• Own all technical and competitive aspects in the deal cycle, working closely with Account Executives to ensure all client needs are addressed.•Be the trusted advisor to prospective customers, building confidence in how Ada can deliver value through automation.• Apply technical acumen in developing new API integrations, custom applications, and building POCs to extend Ada's platform and drive deeper business impact.• Drive the expansion of existing deals by offering technical guidance, helping clients discover further automation opportunities and reinforcing Ada's commitment to continual improvement.• Collaborate across multifunctional teams, such as Product, Engineering, and Professional Services, and building significant partnerships with CXPs like Dixa, Zendesk, Salesforce.• Serve as the primary point of contact for technical interviews within our Solutions Consulting team, ensuring a seamless and engaging candidate experience.

Toronto, Ontario, Ca

• Manage a book of business of 5.5 million (USD) in ARR including some of Ada's largest customers, focused on SaaS, Fintech, and Media disruptorsNet Dollar Retention AttainmentFY23: 135% of yearly target

Toronto, Ontario, Ca

• Manage a book of business of 3 million in ARR including some of Ada's largest customers, focused on SaaS, Fintech, and Media disruptors• Enterprise Book of business includes customers in North America, EMEA and LATAM • The Enterprise CS team was built at the start of FY22Q3, during this fiscal year, I attained a 100% Gross Dollar Retention on my book of business. • As one of the founding members of our Enterprise CS team, I coached and ramped key team members • Built a multivariate forecasting model to help our revenue org communicate Ada's future value to our clientsNet Dollar Retention AttainmentFY23Q2: 135% of yearly targetFY23Q1: 195% of yearly target

Calgary, Ab, Ca

Calgary, Ab, Ca

Tasked with Improving the client onboarding experience for Avanti's HR and Recruitment products. • Built, documented, and executed the playbook for onboarding Avanti's customers to increase adoption across products. • Reduced average implementation time from 6 months to 6 weeks.

Calgary, Ab, Ca

Calgary, Ab, Ca

• One of the two first employees at ETCH• Conducted market analysis on growth opportunities and designed an actionable strategy to best position ETCH for profitable expansion in new markets• Created, planned and delivered efficient procurement processes that align with clients' strategic goals• Increased ETCH's presence within the Supply Chain industry and corporate Calgary through sales and networking activities.

Member of the Canadian Karate Team. Represented Canada at:• 2017 - US Open (Las Vegas, USA), Panamerican Championship (Buenos Aires, Argentina)• 2014 - US Open (Las Vegas, USA), North American Cup (Vancouver, Canada), Panamerican Championship (Lima, Peru)• 2013 - US Open (Las Vegas, USA), North American Cup (Puerto Vallarta, Mexico), Panamerican Championship (Medellin, Colombia), World Championship (Madrid, Spain)• 2012 - US Open (Las Vegas, USA), Panamerican Championship (Cancun, Mexico)

Calgary, Alberta, Ca

• Initiated company strategy to acquire new clients through door to door sales, and developed referral program to maximize value for every client resulting in a 100% increase in revenue from 2016 to 2017.• Created system to simplify tracking of successful sales vs unsuccessful sales to further understand failure; which led to a change in sales strategy and higher sales success rate.

Bachelor Of Commerce (Bcomm), Finance

Bachelor Of Commerce - Bcomm, Finance