Rafael A. Email & Phone Number

Chattanooga, Tennessee, United States

Managed all aspects of power and industrial sector shipments through load scheduling, communication, bidding and SOP creation via company CRM, TMS and ERP systemsExceeded customer specific goals in 90% or above on customer scoring metric, KPIs, and Custom Trucking Management reports by strategic operations executiono Assisted in freight pricing management and 12% freight costs reduction agenda through excel databases, shipment bidding, managing RFQs, lane quotingEnlisted effective delivery in servicing and assisting in a contract renewal for dedicated shipping rates, adjustments and new lane primary lanes via team management and successful QBRso Maintained effective communication and implemented new customer, vendor and supplier strategies through weekly/monthly discussion conferences, daily email usage, and performance metric reviewso Managed customer and vendor contracted, dedicated, spot, and expedites shipments through scheduling, load booking, tracking and delivering

Chattanooga, Tennessee, United States

o Coordinated with enterprise customers on all shipment scheduling, booking, tracking and delivering.o Maintain 90% or above on customer on time pickup and delivery metric for brokerage enterprise team. o Assisted in strategic opportunities for carrier recruitment through onboarding, cold calling, and dedicated shipment contracts o Meticulously tracked Pickup and Deliveries for inbound and delivered shipments for expedited and appointment based routeso Assisted in QBR for dedicated freight development and future lane development with respect to margin analysis for freight forwarding and customer costs

Chattanooga, Tennessee, United States

o Provide invoice adjustments and freight tracking for carrier sales team, account managers and specific customer accountso Enlist usage of carrier onboarding software, freight mileage calculation, and Microsoft Office for data analysiso Maintain timely updates for loading deliveries, delays and cancelationso Coordinate with Cosignor for loading acknowledgements, shipping documentation and BOL procurement o Coordinate with Cosignee on appointment creation/rescheduling, trailer-drops, delays and requirements for unloadingo Ensured carrier communication for unloading, loading, delays, and repowering for customer and brokerage development

Hattiesburg, Mississippi Area

o Handled 30+ calls a day, duties including device support, customer account management, o Prepared Apple Care genius bar and repair center appointments for device repairs and diagnosticso Retained positive survey analytics by exceeding 91% or higher from customer experience reviews.o Enhanced B2B communication through new device portal management, enterprise account setup, and data logso Exceeded staff quotative performance standards for 80% phone retention o Managed enterprise fulfillment contracts and support for operations management.

Hattiesburg, Mississippi, United States