As PMO, I am responsible for ensuring efficiency and effectiveness in project execution, aligning them with organizational strategies. My main responsibilities include: * Project Portfolio Management: Monitor and prioritize projects, ensuring that resources are allocated appropriately and that results are aligned with the company's goals. * Project Management Methodology: Develop, implement and improve project management methodologies, promoting best practices and consistency throughout the organization. * Project Team Support: Provide guidance and support to project teams, helping to define scope, schedules and budgets. * Monitoring and Reporting: Track project progress, collect data and generate detailed reports for senior management, facilitating decision making. * Risk Analysis: Identify, analyze and mitigate risks associated with projects, ensuring that risk management strategies are effective. * Training and Capacity Building: Promote training and workshops to develop skills in project management, increasing the organization's maturity in this aspect. * Communication and Stakeholder Management: Facilitate communication between interested parties and ensure that everyone is aligned regarding project progress and expectations.

I am responsible for managing Agile projects in the Cloud:- Responsible for the main contact with the customer.- Management of the development team- Management of all phases of the project- Preparation and presentation of executive status for Stackeholders- Scrum Master for the Sprint cycle during the project execution phase- Identify new opportunities and involve sales and pre-sales teams- Management of remote and international teams- Working in large companies- People developmentResults:- Modernization of the Cloud environment optimizing customer performance gains- Lead the successful implementation of modernized and structured environments for new Telecom applications in Mexico.- Lead the successful implementation of a global application that revolutionized inclusion through innovative Big IP technology. This project represented a significant milestone in our journey, driving not only technical excellence but also transformative social impact.

As a project coordinator, I successfully managed a portfolio of more than 60 simultaneous projects, following PMI (Project Management Institute) standards and best practices. I efficiently coordinated the deliveries of documents in compliance with the LGPD (General Data Protection Law), collaborating closely with lawyers specializing in Assessment, Governance/Information Systems and Contracts. I played a key role in working closely with the DPO (Data Protection Officer) appointed by the end client, ensuring the timely and successful delivery of large projects with deadlines ranging from 6 months to 1 year. As a result, I ensured compliance with legal and regulatory requirements, maintaining a high standard of quality in all deliveries. Additionally, I introduced documentation and project and process management models, improving operational efficiency and ensuring consistency in execution processes. I also led the strategic distribution of projects between the different areas of activity and within my own team, promoting a culture of collaboration and excellence throughout the organization.

As a leader of strategic projects, I assumed responsibility for the effective management of more than 40 simultaneous projects, adopting the agile principles of the SCRUM methodology. I successfully coordinated the commercial areas and card manufacturing engineering in large banking institutions, leading each project from smart card configuration to shipment to the end customer. My role was crucial in ensuring punctual deliveries on large-scale projects, even under challenging deadlines. Introduced documentation and project management models that optimized the entry, development and completion flow of projects, promoting efficiency and transparency at all stages of the process. My customer-focused and results-oriented approach was instrumental in overcoming challenges and ensuring customer satisfaction.

I started my career at the company offering level 1 and 2 technical support for hardware and machines in its four branches. Progressively, I advanced to take on crucial responsibilities, including the analysis and development of the brokerage's ERP (Safety) and all management portals, programmed in CRM Sugar. I led strategic projects and coordinated the HelpDesk team on a national scale. From 2017 onwards, my role evolved to coordinating large-scale IT projects, such as the successful ERP migration and the development of a new customer management application (Proximity). Furthermore, I was in charge of restructuring and mapping the company's areas, with a central focus on optimizing processes through the application of artificial intelligence.

I joined the company assuming a comprehensive technical support position, meeting support needs at levels 1, 2 and 3. I was assigned to provide technical support to five companies belonging to the Metropolitan Group, distributed across 14 branches. My responsibilities included providing support on a wide range of devices, from machines and printers to servers and routers, covering all aspects of hardware. Additionally, I provided specialized support on critical systems, including the MEGA system (Oracle), website management (PHP and Apache) and Forms systems (Oracle). My commitment to excellence and my comprehensive experience in technical support have contributed significantly to the stability and efficiency of systems essential to Metropolitan Group operations.

My experience includes dedicated work in network administration, where I carried out the complete restructuring of servers, Active Directory accounts and general configurations. My commitment to technical excellence has led me to obtain SSE certifications in Symantec products and SSE+ in Symantec Endpoint Protection, demonstrating my expertise and commitment to information security best practices.