Rafael Alba

Rafael Alba Email and Phone Number

IT Support Engineer - Automotive Manufacturing @ Quental
Vigo, GA, ES
Rafael Alba's Location
Vigo, Galicia, Spain, Spain
About Rafael Alba

With over 20 years of experience delivering innovative tech solutions, I offer freelance and contract services as a Software Engineer, AI Developer, and IT Support Specialist. My expertise spans IT support, B2B/B2C sales, software engineering, and AI development, allowing me to provide customized, holistic solutions that enhance customer satisfaction and drive business success.I am passionate about understanding customer needs and translating them into practical, innovative solutions. Having worked with diverse clients across industries, I specialize in delivering tailored results that improve operational efficiency and customer success. Fluent in English and Spanish, I am open to remote, hybrid, and contract opportunities, and I thrive in diverse, cross-functional environments.

Rafael Alba's Current Company Details
Quental

Quental

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IT Support Engineer - Automotive Manufacturing
Vigo, GA, ES
Website:
quental.com
Employees:
298
Rafael Alba Work Experience Details
  • Quental
    It Support Engineer - Automotive Manufacturing
    Quental
    Vigo, Ga, Es
    View
  • Tsmc
    Junior Project Manager
    Tsmc May 2024 - Present
    Hong Kong Sar
    - Assisted Project Manager in leading cross-functional teams in planning and executing high-profile semiconductor manufacturing projects, aligning deliverables with strategic business objectives.- Implemented agile project management methodologies, reducing time-to-market by 15% on new products while improving stakeholder collaboration.
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  • Auxilion
    Service Desk Engineer
    Auxilion 2022 - May 2024
    Dublin, County Dublin, Ireland
    - Delivered comprehensive IT support for over 3,000 users across Teagasc, 9 colleges, Dublin University, and 10 research centers, maintaining a 98% satisfaction rate.- Spearheaded the implementation of ITIL-compliant incident management processes, leading to a 10% decrease in average ticket resolution time.
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  • Teagasc
    Service Desk Engineer (Via Auxilion)
    Teagasc 2022 - May 2024
    Ireland
    View
  • Communisis
    Marketing Specialist
    Communisis 2020 - 2022
    Liverpool, England, United Kingdom
    - Led marketing campaigns for high-profile clients including the UK Government, Zurich, and HSBC, consistently achieving KPIs with a 5% average increase in client engagement rates.- Managed end-to-end campaign execution, resulting in a 99% accuracy rate in multi-channel marketing communication deliveries.
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  • Beep Informática
    Franchise Shops Owner
    Beep Informática 2003 - 2020
    Málaga, Andalusia, Spain
    - Operated two successful computer repair and retail shops, providing both B2C and B2B IT maintenance services, leading to consistent 15% annual sales growth.- Developed and implemented training programs for staff, reducing repair turnaround time by 25% and enhancing technical support capabilities.
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  • Spanish Air Force
    It Specialist
    Spanish Air Force 1998 - 2003
    Málaga, Andalusia, Spain
    - Supported network administration and cybersecurity efforts within the Combined Air Operations Centre, contributing to secure communications for daily operations.- Assisted with system deployment projects that helped reduce inventory-related incidents, contributing to improved operational efficiency.
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Rafael Alba Education Details

Frequently Asked Questions about Rafael Alba

What company does Rafael Alba work for?

Rafael Alba works for Quental

What is Rafael Alba's role at the current company?

Rafael Alba's current role is IT Support Engineer - Automotive Manufacturing.

What schools did Rafael Alba attend?

Rafael Alba attended Universidad Nacional De Educación A Distancia (Uned).

Who are Rafael Alba's colleagues?

Rafael Alba's colleagues are Daniel Ayala Prats, Franklin Sanchez, Mario Marquez Serrano, Ramón Alberto González Pérez, Miguel G., Nayla Tagle Olivella, Esmeralda Madrazo Quintana.

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