Rafael Angulo Torino Email & Phone Number

Peru

Lima, Perú

Responsable de la Gestión de Incidentes de Red de primer y segundo nivel. Reportando al Gerente de Operaciones de Red, con 56 personas a cargo. Implementación de Procesos de Incidentes y Cambios en el área, mejorando el alcance de los indicadores del NOC en general. Responsable de la implementación de indicadores de la mesa técnica para el call center, mejorando el indicador de nivel de servicio de 50% a 95%.

Lima, Perú

Business Partner, in charge of Administrative and Financial Area, at Wira Tech we seek to be the most reliable brand in the field of document reproduction and digital printing, thanks to our modern technologies, technical and professional experience.

Lima, Perú

Responsable de los Proyectos: NOC Pangeaco, MBB Huawei, FBB Huawei, FTTH Huawei, IAO Nokia, IAO YOFC.

Lima, Perú

Responsable del área TAC de Nivel 2 (Datos, Voz, Seguridad), Residentes y Service Managers, dentro de la Gerencia de Asistencia Técnica al Cliente.• Implementación de Indicadores y Procesos en el área, mejorando la gestión interna de tickets.• Solución de requerimientos e incidencias de nivel 2, para tecnologías FTTH, L2L, WAN. Security Cloud, Security On Premise, WIFI.

Lima, Perú

Responsible for start up of the company's market in Peru, in charges of Operation, Financial and Administrative areas. • Coordination of homologation for suppliers of main local clients, managing to be homologated to provide services to regional clients such as Huawei and Nokia.

Lima Province, Peru

Responsible of Engineering, Operations and PMO areas. Report to the Operations Director, leading 64 people.· Implementation and Operations Leader of Telecom and Infraestructure Project for Pan American Games 2019, asigned by Telefonica· Responsible for Design and Implementation Process of Engineering and Operations Areas

Lima Province, Peru

Operations Management for first and second level of support network incidents. Report to the Operations & Maintenance Core Manager, leading 33 people team and providers.• OPEX reduction to 50% for external monitoring Service, achieving savings of S/.300,000 per year, by:o Automates power incidents management for low priority sites.• Implementation of the Incident Management Process to obtain the ISO 9001 Certification, defining new network operation KPIs, at:o Implements operational level agreements (OLAs) between NOC and Operation Areas.o Implements ticketing application according to ITIL best practices.• Increases work environment (GPTW Gestalt) 2016, obtaining 31% improvement (from 64% to 95%) in the first year, at:o Recognizes NOC area as an integral part of the company's operations.o Implements more than 1,000 training hours only at NOC area in 2016.o Manages NOC infrastructure improvements.

Santiago Province, Chile

Operations Management for first level of support network Incidents and Datacenter. Report to the Network Operations & Performance Manager, leading 14 people team and providers.• Leads operational readiness process, transferring Monitoring and Operations to the Local NOC, normalizing the Operations of the Services Network, to:o Leads meetings with NSN Mexico for the operations migration.o Establishes baseline for NOC procedures and standards for operational inspections and readiness.o Consolidates the local NOC with new people team.• Supports massive implementation of sites (+900 Nodes B), achieving network availability at 99.5%.• Supports monitoring group reduction due to corporate restructuring plan, achieving to maintain Operations KPIs defined by upper management.

Mexico City Area, Mexico

Responsible for monitoring and first level support of 3G and iDEN access networks. Report to the NOC Manager, leading seven engineers.• Transfers 3G and iDEN Access Network Monitoring from NSN GDC (Global Delivery Center) to Local NOC, consolidating team to support NOC responsibilities.

Mexico City Area, Mexico

Responsible to interface with the Customer for FM (Fault Management), CM (Change Management) and PM (Performance Management) for Nextel Chile and Nextel Peru Networks. Report to the Head of GDC, lead matrixially fault, change and performance teams. • Nextel Operations Migration from GNOC Brazil to GDC Mexico, achieving Network Operations KPIs. • Responsible for contractual KPIs• Responsible for process improvements within GDC.

São Paulo Area, Brazil

Responsible to interface with the Customer for FM (Fault Management), CM (Change Management) and PM (Performance Management) for Nextel Chile and Nextel Peru Networks. Report to the Customer Operations Manager, lead matrixially fault, change and performance teams. • Creation of the Incident Manager Team, improving the attention of critical incidents in the Nextel International markets. • Responsible for contractual KPIs. • Responsible for process improvements within the GNOC.

São Paulo Y Alrededores, Brasil

Responsible for change management process for Nextel markets. Report to the Customer Operations Manager, leading 9 people team.• Creation of Change Management team for Nextel Networks, consolidating a multi-cultural team from different countries.• Supports in the development of change process improvements, adding the methodology of the change process to local markets.

Lima Province, Peru

Responsible for Engineering, Planning, Operations and Maintenance of 2G and 3G networks for Nextel Peru. Report to the Network Operations Manager, leading 15 people team.• Transformation of the current Network Operations area, optimizing the resources to ensure the Engineering and Operations processes (Tier 1 and Tier 2).• Planning and Leadership of the migration of Operations and Engineering areas to NSN Brasil and NSN Mexico, minimizing the user’s impact.

Lima Province, Peru

Responsible for Engineering, Planning, Operations and Maintenance of Data Core Network. Report to the Network Operations Manager, leading two engineers.• Monitoring of the statistical behavior of network elements in charge, in order to detect possible problems and prevent future expansions.• Implementation of new core transport nodes, increasing 300% of transport capacity in one year, in order to support the south expansion project.• Updates Network Management System, adding improvements such as: increase managed sites, automatic backup library addition, change to IP technology.

Lima Province, Peru

Responsible for the Engineering, Planning, Operations and Maintenance of Data Core Network. Responsible for the Cross-Connection Area. Report to the Network Operations Supervisor.• Monitoring of the statistical behavior of network elements in charge, in order to detect possible problems and prevent future expansions.• Planning and Engineering of the network elements in charge.• Monitoring 24X7 of the Nextel Network.• Supports Implementation Project for digital trunked radio communication (iDEN Motorola) globally, allowing Nextel Peru users to communicate with the other Nextel markets

Chiclayo Province, Peru

Responsible of the maintenance and operation of rural network, in the north of Perú.

Pee (Specialization Program For Executives), Administration, 15.4

- Administración y Organización - Comportamiento Organizacional - Desarrollo de Competencias Gerenciales - Análisis Estratégico.

Engineering, Electronic Engineer

Course Certification, People Management, 16.2

- Leadership and communication - Motivation - Objectives Definition - Delegation and empowerment - Performance management - Feedback

Certificación, Itil Foundation

Course Certification, Project Management, 15

· Focus based on Process · Process Design and Representation · Present the Process Documentation · Analyze Process Monitoring and Control.

Curso, Gestión De Capital Humano

Course Certification, Ccnp

Course Certification, Emotional Intelligence, 16.6

Course Certification, Negotiation

Course Certification, Handling Complaints

Course Certification, Ccna

Pmp Fundamentals 6.0, Project Management, 18

Incrementar sus probabilidades de acreditar el examen de certificación PMP®. Entender el enfoque del PMI® hacia la disciplina de dirección.