Rafael Barizon Email & Phone Number

São Paulo, SP, BR

São Paulo, Brasil

• Concierge in Casai, Latin American Start Up that operates a new hospitality model, with hundreds of boutique apartments in Brazil
• Deliver the best customer experience service for our guests that stay in one of our apartments, with the moment prior to check-in, in house or after the check-out. At the guest’s disposal to any issue, doubts or.
• The customer experience can be by phone, WhatsApp or from the platform the guest did the booking in one of our apartments. The goal is to make all the customer experience a unique moment and more personal, even if it’s.
• Follow the Casai standards of quality, find solutions to avoid future problems, have great communication skills and be flexible with a dynamic environment for the shifts and great team relationship.
• Onboarding training to new members of the CX Team, individually and in groups.
• Engagement with new projects to improve our customer service, data analysis with leaders to understand what we can improve, identify problems and find solutions.

São Paulo, Brasil

• Responsible for the whole customer service area in the company.
• Focus on deliver the best customer service to the clients, from the beginning when they are looking to buy a new computer, during the purchase and after, being available at all times they may need.
• The customer experience can be by phone, WhatsApp or the selling platform that we use. The goal is to make all the customer experience a unique moment and more personal, even if it’s all online.
• Improve the connection with the guest to be more personalized and helpful.

Orlando, Flórida, Estados Unidos

• Guest Relations at Disney Springs.
• Responsible for making the whole guest experience in Walt Disney World propriety the most magical as possible.
• Providing the best customer service to help the Guests with everything about their visit, planning their visits in the parks, issues with the tickets, solving problems during the vacations, booking tables at the.
• Be able to share about my culture during all guests interactions, making the customer experience even more rich and unique.*Rich and learning experience, with Disney University training and field work. Trainee.

Orlando, Flórida, Estados Unidos

• Cultural Representative at Disney Springs.
• Responsible for helping all guests with everything they may need, giving information about the stores, restaurants and entertainment, directions, solving issues with their experiences in the complex or with the My.
• Help the tour groups, specially from South America to make sure they will have a great experience at Disney Springs.

São Paulo E Região, Brasil

• Make calls in Portuguese, English and Spanish, record and evaluate the guest experience when they contact the hotels in South America.
• Improve the guest experience calls with reservations and front desk departments to help them deliver the best customer service to the guests.
• Do the ranking and presentation of the results for the Hotels, sharing with the local leaders an overview of what they can improve to reach Accor standards of Customer Experience.

Orlando, Flórida, Estados Unidos

• Yacht and Beach Club Resort - International College Program.
• Responsible for the guest experience in the complex, helping them with the transit of their luggage from and to the airport, transfers between resorts inside the property and directs the bell man to take them to the.
• Assist the guest with anything they may need, giving directions and advice to enjoy their vacations as much as possible.
• Be able to answer phone calls to give information and solve eventual problems.

São Paulo, São Paulo

• Responsible for greeting the guests in the hotel, taking them to the front desk and helping them with their luggage.
• Show the property and neighborhood around, take their luggage to the room andpresenting everything the room and hotel can offer.
• Be able to communicate by radio with coworkers.

São Paulo, São Paulo

Atendimento ao cliente, venda de produtos, organização de estoque e preparo de bebidas.