Rafael Boschetti Email & Phone Number

Miami, Florida, United States

• Served as the VIP Program and Customer Service optimization program leader. • Work directly with employees and customers to develop relationships and help bridge disconnects in the sales process.• Help manage all aspects of the sales department and inventory lot.• Provide training and support to the sales staff and assist in closing sales.• Meet with each salesperson regularly to review their personal metrics.• Dispatch new internet leads as they come in while monitoring appointments by salesperson – confirming appointments.• Complete internet reports for weekly manager meetings.• Prepare and administrator annual forecast and budget for new vehicle department.• Demonstrate automobiles by explaining characteristics, capabilities, and features.• Assist agents to overcome objections; ask for the sale; negotiate price; complete sales• Teach staff behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.• Assist customers with appropriate information prior to their arrival at the dealership.• In charge of assisting staff to complete follow-up tasks on daily activities, contact lists, and campaigns.• Demonstrate a sense of initiative to prioritize appropriately and move through tasks efficiently.

Miami/Fort Lauderdale Y Alrededores, Estados Unidos

• Oversaw daily business operations while developing and implementing growth strategies.• Trained low-level managers and staff.• Created and managed budget while improving revenue. • In charge of hiring, coaching and developing employees.• Evaluated performance and productivity.• Responsible for driving sales and service results, and maximized sales.• Provided a world class customer experience on a daily basis.• Handled escalations with upset customers regarding their services with the company.• Found opportunities with customers to present a product and sell it.

Miami

• Conducted quality assurance inspections on all dinning, kitchen and utensils.• Enforced sanitary practices for food handling, general cleanliness and maintenance of kitchen. • Responsible for ensuring consistent high quality of food preparation and service.• Estimated food needs, place orders with distributors & schedule the delivery of supplies & food.• Responsible for daily food prep, inventory, ordering, maintaining food handling compliance, some menu design and the overall organizing and cleanliness of the kitchen. • Planed weekly menus and established portion sizes and standards of service for all menu items.• Controlled food cost by following purchasing specifications, product storage requirements, recipe standards and waste control procedures.• Trained kitchen staff in sanitation practices, established cleaning schedules, stock rotations, refrigeration temperature control points, and other sanitary controls.• Ensured that during food preparation quality standards were maintained and trained team.• Maintained a safe and sanitary work environment for all team members.

Miami

Supervised staff, assisting owner in daily tasks including customer experience.• Oversaw the operations of the restaurant, working to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards.• Ensured quality customer service and smooth operation while liaising with the kitchen, upper management, and buying department to ensure seamless communication.• Managed inventory levels and replenishes goods and operating materials• Ensured decrease costs through effective placement of orders, collateral, and inventory.• Managed opening to closing activities including food preparation and huddles.• Responsible for weekly schedule of team members and payroll• Elaborated, executed and monitored training plans for new and existing team members in compliance with company’s policies and procedures.

• Launched different product lines for the food and cosmetic market to meet the needs of the local and national market.• Provided hands-on leadership, strategic direction and operations management with a focus on business development, exceptional Operational quality services and products. • Responsible for research and development of companies’ strategy and products. • Proficient in expanding business strategy plan. • Responsible for products and warehouse logistics and imports processes. • Created efficient and sustainable systems. • Identified necessary resources to achieve the objectives of efficiency and effectiveness, both at the level of quality of service and at the financial level.• Monitored and analyzed the strategies of competitors in the area.

Caracas, Venezuela

• Determined which products should be featured in advertising, the advertising medium to be used, and when the ads should be run. • Analyzed and monitored sales records, trends and economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed. • Examined, selected, ordered, and purchased at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors. • Monitored competitors' sales activities by following their advertisements

Caracas, Venezuela

Successfully redesigned and implemented more effective company procedures which reflected in improved logistics timing and a more accurate control over accounts.

Bachelor'S Degree, Marketing

Course, Administration