Rafael Bouhid

Rafael Bouhid Email and Phone Number

Head of CRM @ Grupo Multicap
São Paulo, SP, BR
Rafael Bouhid's Location
São Paulo, Brazil, Brazil
About Rafael Bouhid

A Brazilian/Italian hybrid strategist with CXM as my speciality, but call me "Full Journey Strategist". Why Full journey strategist? For me Strategy is all about people, their multiple journeys and the crossroads that unite them, regardless of shape, form or discipline: From aquisition to retention, loyalty and advocacy, from branding to comms, to CX and UX and Data.CRM | CXM | CX | BX | UX | Comms | Advertising | Digital Marketing | Account Planning Specialist | Brand Strategy | Lifecycle | E-Commerce Specialist

Rafael Bouhid's Current Company Details
Grupo Multicap

Grupo Multicap

View
Head of CRM
São Paulo, SP, BR
Website:
multicap.com.br
Employees:
3
Rafael Bouhid Work Experience Details
  • Grupo Multicap
    Head Of Crm
    Grupo Multicap
    São Paulo, Sp, Br
  • Freelance
    Independent Strategy Consultant
    Freelance Apr 2024 - Present
    Putting my 15+ years of brand strategy, CX Strategy, data strategy and creative marketing experience to help brands and agencies achieve their goals while having fun doing it.Some agencies I've worked for: Dentsu Creative, DDB, DM9, InPress Porter Novelli, McCann Worldgroup, MRM, RAPP.Past clients: Telecom Italia, JP Morgan, Stellantis (Fiat, Jeep, Peugeot, Citroen, RAM), GM, Samsung, Santander, Merial, Sanofi, Bayer, Subway, Sky, Pepsi, Mars, Uncle Ben's, Seara, Danone, Gilead, Astra Zeneca, Universal Studios, Aposte Online, Super Afiliados.Areas of expertise: CXM Strategy / CRM Strategy / Data Strategy / Business Strategy / Brand Strategy / Comms Strategy / Social & Content Strategy / Entertainment Marketing / Multicultural Marketing / Research 2.0 / Go to Market & Campaign Strategy / Cultural Mapping & Trends / Brand Identity & PurposeCategories: Entertainment, Gaming, Telecom, Creator Economy, Consumer Electronics, Banking, Automotive, Hospitality, Fashion, Drinks & Spirits, Skincare, Food Chains, FMCG, Retail, and more
  • Mrm
    Strategy Director - Cxm/Customer Success/Data Insights
    Mrm Jan 2023 - Mar 2024
    São Paulo, Brasil
    Responsible for leading the UX, Data, comms/CRM Strategy and CX Strategy teams for Chevrolet's and Samsung's Digital platforms/E-commerce, CRM, and Customer Success in South America.09/23 to 03/24) Samsung: Led the Client Success strategy and business intelligence team for Samsung's E-commerce, the 10th biggest e-commerce in Brazil.01/23 to 10/23) General Motors - Chevrolet: Acted as Director of 4 cross-functional teams to ensure successful execution of GMs Strategy for Growth, CRM/Lifecycle, and lead generation in the following disciplines: Client Success, CX Strategy, CRM Strategy, UX Strategy, Data Strategy, and SEO.
  • Dm9
    Strategy Director - Experience And Crm
    Dm9 Dec 2020 - Jan 2023
    São Paulo, Brasil
    Oversaw the Comms/CRM/CX Planning across all of the Stellantis brands. In the role I helped to set the vision, process and implementation of the department. The department was tasked with the Strategic planning of direct marketing, brand activation, performance campaigns and managing/designing two relationship programs in their entirety, while connecting everything together through the client’s lifecycle, from lead generation to repurchase by working together with the BI/DATA team and managing the Strategy team.
  • Dm9
    Cx/Crm Strategy Manager
    Dm9 Dec 2019 - Dec 2020
    São Paulo E Região, Brasil
    I was tasked with the Strategic planning of direct marketing, brand activation, performance campaigns, while connecting everything together through the client’s lifecycle, from lead generation to repurchase by working together with the BI/DATA team.Clients:- Fiat- Jeep- RAM- Seara
  • Suno United Creators
    Strategy Manager
    Suno United Creators May 2018 - Dec 2019
    São Paulo
    CRM - Branding - CXAs a Strategy Manager, I was responsible for developing and executing direct marketing, performance, branding and brand activation strategies for Santander and all of its business units and products through an integrated approach.Clients:- Santander
  • Dentsu Aegis Network
    Product Owner/Cx Strategist
    Dentsu Aegis Network Oct 2016 - Jun 2018
    São Paulo, Brasil
    In this position I was responsible for developing the entire user experience and user journey for FCA’s digital platforms and e-commerce, including managing user stories in close relationship with the web development team in order to secure strategy implementation and optimization after its release.
  • Monq Branding
    Brand Strategy Consultant
    Monq Branding May 2016 - Oct 2016
    São Paulo E Região, Brasil
    BrandingAs a Brand Consultant, I worked in strategic projects regarding the development of new brands, their value proposition and governance. The projects I worked on were exclusively focused on big pharmaceutical companies.Clients:- Medley- Alelo- Oxiteno- Merial- Natulab
  • Agência Azul
    Account Planning And New Business Coordinator
    Agência Azul Jan 2014 - May 2016
    São Paulo
    Digital Marketing - Branding - Social MediaThis was a hybrid position—I was tasked with developing digital marketing/performance/social media strategies for our clients while also having a commercial role in New Business by using strategic thinking as a way to engage new clients.Clients:- Uncle Bens (Mars)- Cervejaria Devassa (Brasil Kirin)- Skittles (Wrigley)- Vá de Taxi (Porto Seguro)
  • Tatil Design
    New Business Analyst
    Tatil Design Nov 2012 - Nov 2013
    Rio De Janeiro E Região, Brasil
    Worked on the New business team to engage new prospects for the design office.
  • Tim Brasil
    Business Intelligence Analyst
    Tim Brasil Nov 2011 - Nov 2012
    As a B.I Analyst I was responsible for extracting data to create reports for the whole marketing team. I also took part in the development and optimization of new digital platforms for TIM’s commercial team to use on a daily basis.
  • Espm Jr.
    Social Responsability Coordinator
    Espm Jr. Aug 2009 - Jan 2010
  • Espm Jr.
    Marketing Consultant
    Espm Jr. Mar 2009 - Jan 2010

Rafael Bouhid Education Details

Frequently Asked Questions about Rafael Bouhid

What company does Rafael Bouhid work for?

Rafael Bouhid works for Grupo Multicap

What is Rafael Bouhid's role at the current company?

Rafael Bouhid's current role is Head of CRM.

What schools did Rafael Bouhid attend?

Rafael Bouhid attended Espm Escola Superior De Propaganda E Marketing, Sandbox Escola De Estratégia, Miami Ad School / Espm, Hyper Island, Miami Ad School Brasil.

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