Rafael Bourscheid Email & Phone Number

I’m a second-year Business Management student and course representative at the University of Plymouth, with hands-on experience in customer service management, logistics, and process optimization. I love using data and smart strategies to solve problems and make supply chains more efficient. Currently, I’m working towards a 2:1 degree, focusing on modules like Supply Chain Management, Operations Management, and Business Logistics.As a Customer Service Manager at Ladbrokes, I led initiatives that boosted operational efficiency, achieving 100% uptime by refining workflows and optimizing resources. I’ve also spent time in the warehouse world at Wincanton, where I cut inventory discrepancies by 15%, mentored junior staff, and consistently hit performance targets.I thrive in fast-paced environments where problem-solving, collaboration, and process improvements are key. My goal is to build a successful career in supply chain management, helping companies run smoother, save costs, and embrace sustainable practices.