Rafael Boutros Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

- Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting client relationships- Negotiate contracts and close agreements to maximize profits- Develop trusted advisor relationships with key accounts, customer stakeholders- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas- Forecast and track key account metrics- Prepare reports on account status

Alexandria, Alexandria, Egypt

Manage and support FM activities especially planned action and directly communicated with customer 1. MW Link Performance:Tx Bad Performance Cases.Mismatch Cases.SW Upgrade.2. Power Program:Create & Follow All Power Program DO# & Offers.Follow with office PP items installation & Prepare TR with action to be closed by ET PP Team.3. Region Battery Actions:Arrange new batteries installation actions “Power Program, Customer Complaint, ISP Cases”.Follow battery acceptance with the acceptance team.Create & follow RN With all dismantled batteries from Sites.Track all region battery actions.4. Region Civil Work:Report & follow any civil actions in sites till done by ET TD Team.5. OBP Offers:Send & follow offers from the local market to ET for items needed in sites & NA in ET WH.Track Region offers till invoice settlement on OBP System.Send weekly Tracker to HU team with Region Offers Status.6. DO# Tracking:Send & Follow DO# for items needed in Sites & Available in ET WH.Follow action till done by FM Team & send TR to ET to Close DO#.Send weekly Tracker to HU team with Region DO# Status.7. Air Condition & Open Door Tracking:Track all Region AC Units with office TL & send offers with needed SP to close all AC Units Problems. Send weekly Tracker to HU with AC & Door Status.8. Offload Actions:Follow offload actions with ET Planning & FM team.9. LOS Cases:Report all LOS Cases to the Planning Team.Prepare LOS Report for Case on time.Check & prepare LOS Report with Planning team Solutions.Follow reroute action till close Case.10. Security Actions:Tank SecurityConcrete Cube Solution.Shielding Steel Solution.Site Physical Security Actions.11. Stolen & Burnet Incident Tracking:Report any Stolen or burnet cases.Follow with ET SRT for insurance.Proceed in site recovery.12. Monthly PG Invoice:Review all PG Connections done during the month using the Monthly TT-WOs Dashboard sent from Helpdesk team.Prepare the final SC PG Invoice.

New Cairo, Cairo, Egypt

Assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.To assist the Sales Manager in revising and implementing the sales strategies plans.To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.Supervise the shift that you are scheduledAssist the Sales Manager by completing all assigned dutiesResponsible for operating and maintaining real estate properties with the goal of maximizing income and profits.Lead & Supervise real estate sales team, perform administrative duties and stay informed about the latest changes in the real estate industry.Offer advice and motivate their team to close sales.Develop effective training programs that teach sales how to acquire customers, negotiate deals, and secure financing and complete paperwork for the sale.Set weekly, monthly and yearly monetary goals for the agents to achieve and conducted sales meeting.

Cairo Governorate, Egypt

- Scout and identify investors with property consultancy needs- Contact potential clients through calls, emails, etc. to offer them property consultancy services- Prepare and present business proposals to convince clients and secure a consulting deal- Monitor the property market to watch out for new and old properties up for sale- Put properties up for sale by advertising them on various media and advert channels- Carry out the marketing of property vacancies to attract prospective tenants- Conduct research and analysis of property market to identify areas with increasing demand and profitability margin- Maintain an up-to-date knowledge of government housing/property laws and policies- Build and establish good working relationship with legal counsels and other consulting professionals to exchange ideas and expand personal network- Evaluate the objectives of an investor to identify their needs and requirements- Conduct surveys to obtain data which provides information regarding profitable property investments- Give clients recommendations and advice on appropriate property investments to make- Maintain a database of commercial, industrial, and residential properties available on the property market- Develop and implement strategies effective in increasing the value of a property- Conduct price negotiations with property agents on behalf of a client to reach a favorable bargain.

Egypt

▪ A team Leader of Cultural project related to katholische universität eichstätt for Digitalization Ancient Manuscripts in Egyptian Monasteries.▪ Photographing of Ancient Manuscripts in Archaeological Egyptian Monasteries.▪ Digitize images of manuscripts.▪ Cataloguing of Manuscripts.

Cairo Governorate, Egypt

▪ Senior Project Coordinator hired to Ericsson Egypt to coordinate Drive testers performing SSV “Site Service Verification” for LTE in Vodafone Sites.▪ Tracking project progress, completing quality inspections and supervising Subcontractors and implementation process.▪ Ensuring required efficiency and project deadlines are met, managing the allocation of resources and preparing daily reports.▪ Provide technical assistance to senior Managers & Project Managers.

Egypt

▪ A team Leader of Cultural project related to katholische universität eichstätt for Digitalization Ancient Manuscripts in Egyptian Monasteries.▪ Photographing of Ancient Manuscripts in Archaeological Egyptian Monasteries.▪ Digitize images of manuscripts.▪ Cataloguing of Manuscripts.

Egypt

▪ Operate as the lead point of contact for any and all matters specific to Client (Ericsson)▪ Build and maintain strong, long-lasting customer relationships▪ Develop a trusted advisor relationship with key customer stakeholders and executive sponsors▪ Ensure the timely and successful delivery of our solutions according to customer needs and objectives▪ Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders▪ Forecast and track key account metrics▪ Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment▪ Assist with high severity requests or issue escalations as needed

Egypt

▪ Preparing field teams and coordinating them according to the received plans from the Customer.▪ Reporting the daily timesheet of the field teams & weekly tracking of the work progress.▪ Reporting the Monthly needs of the project (Manpower, Cars & Materials).

Egypt

▪ Tracking project progress, completing quality inspections and supervising Subcontractors and implementation process.▪ Ensuring required efficiency and project deadlines are met, managing the allocation of resources and preparing daily reports.▪ Provide technical assistance to senior Managers & Project Managers.

Cairo Governorate, Egypt

▪ Responsible for Implementation, Testing, Integration & Acceptance of all Radio Base Stations and Mini Links (BTS/ML) for the GSM mobile Network projects.▪ Support the Implementation teams and solving any technical issues with the Transmission & BTS teams.▪ Ensure that all the work done according to company standards.▪ Support the Implementation teams and solving and technical issues with the TRM & RBS teams.▪ Preparing the Acceptance documents and making the Sites ready for acceptance.▪ Planning Sites acceptance schedule with the Customer.▪ Follow up the Installation Quality with QAD to monitor and correct Installation problems.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, Pass

Computer Software Engineering

Distance Learning (Online Study) for Computer sciences for the following fields: - Java - Microsoft - Networking - Software Development

High School, Regular/General High School/Secondary Diploma Program

Activities and Societies: Class Football team - Athletics School team