Rafael Celis Email & Phone Number

Singapore

Server EngineerWorked in projects involving ST Marine, PSA, SingTel, Changi prison and Changi Airport etc.Provide server monitoring, maintenance and support (Server installation, break-fix, firmware update, parts replacement and upgrade).Configuration of windows server operating system: Microsoft Windows Server 2012/2008/2003 (installation and deployment of windows operating system).Implementation of Microsoft Active Directory for small and large offices to create Organizational units, different groups and users accounts. Setup and deploy File and Print servers into local or domain environment using group policy. Setup Microsoft Exchange 2013 and configure email accounts. Installation and configuration of SAN storage. Setup Raid and assign LUN to Host servers. Provision Backup and recovery plus maintenance using various backup solutions like Netbackup, Backup Exec, NetVault, Appassure and other backup softwares. Installation and configuration of VMware (setup vCenter, install ESXi into the host, create vm's, assigCreating documentation and detailed sets of instructions for system administrators and users.Desktop Engineer Deploy Active Directory for small and large offices.Create users in Active Directory with different roles and access.Create network shared files and assign different share and NTFS permissions.Setup network printer and deploy using group policy.Installation and setup of new machines (Physical and Virtual) for Windows XP, Windows Vista, Windows 7 and Windows 8.Build base image and deployment using cloning software for multiple desktops and laptops.Liaise directly with large and small businesses, end users and consumers.Troubleshoot client issues like slow system performance, system upgrade, no internet connection, email problems, virus and malware infections, etc.Data migration and backup.Parts replacement and upgrade for desktop and laptop computers.

Organization: Stream Global Solutions (Philippines)Duration: 2007 - 2011Designation: Associate Training Manager/ Technical Support HelpdeskAssociate Training Manager Conduct training of new hires to company standard.Ensure that the facility and all materials are ready on the day of the class. Organize and manage attendance, training lab, reports, one-on-one assessment and overall performance of the class.Conduct technical training and personal development classes for new and current employees. Technical Support / HelpdeskInstallation of Windows XP/Vista.Provide assistance via remote control service in order to install software or resolve issues like slow internet connection, email problems, removal of virus and other computer infections.Ability to handle different clients and different systems simultaneously.Carry out customer issues by taking ownership and doing follow up calls to ensure satisfaction.Answer inquiries like pre-sales questions, upgrade capabilities and warranty extensions. Monitor previous owned tickets through real time tracking.Liaise and coordinate with suppliers and vendors.