Rafael Centurion Email & Phone Number

Campinas, São Paulo, Brazil

Currently, I am responsible for the logistics network squad at Loggi, where I manage systems that oversee delivery expectation management and package tracking. My role as an enabler of new services is crucial in ensuring that packages are delivered efficiently to the end consumer.My core responsibilities include:Conducting business and product discoveries for the decoupling of the logistics network from the monolith.Connecting various squads and negotiating prioritizations across different tribes, ensuring collaboration and efficiency.Implementing and overseeing Agile practices in all our developments, fostering a dynamic and adaptable work environment.My experience and skills in Product Management enable me to overcome challenges and deliver innovative solutions that drive operational excellence and customer satisfaction.

Campinas, São Paulo, Brazil

As a Marketplace Process Designer in logistics, my role centers on optimizing opera- tions and profitability. Key responsibilities include:• Marketplace Process Design: Shaping and refining processes for efficiency and customer satisfaction.• KPI Management: Diligently monitoring and optimizing vital KPIs, including On-Time In-Full (OTIF), Variable Logistics Cost, and Stock Out of Range. My primary tool for KPI tracking and visualization is Power BI, with a robust Snowflake database as the backbone for data storage and analysis.• Monetization Innovation: Identifying and implementing innovative monetiza- tion strategies, especially with third-party partners.• Technology Advancements: Expanding technological solutions, including Forecast Pro and RSI, and collaborating with the Global Analytics Team for process optimization.I drive efficiency, exceed benchmarks, foster partnerships, and leverage tech to en- hance our logistics marketplace, contributing to our organization's continued success.

São Paulo, São Paulo, Brasil

Led the formulation and execution of a product migration strategy to enhance and modernize existing solutions, ensuring scalability.• Managed a strong market presence in 6 territories within our Direct Operations.• Developed and executed strategic business plans with a keen focus on key performance indicators (KPIs) like productivity and service level, resulting in significant growth and an expanded market share.• Utilized a data-driven approach to establish a quarterly product roadmap, effectively identifying and prioritizing development efforts to drive measurable business impact.• Spearheaded user surveys and analyzed customer feedback, fostering improvements in both customer service and driver satisfaction, thus enhancing brand loyalty and advocacy, leading to a remarkable increase in Net Promoter Score (NPS) from -10 to +40.• Orchestrated the centralization and standardization of global processes for AB InBev's last-mile operations, harnessing Bees Deliver as the singular source of truth. This involved standardizing core metrics and enhancing data visibility to bridge the global information gap.• Embraced a "fail fast, learn fast" mindset, emphasizing the delivery of progressive value. This approach allowed us to identify optimal solutions through small, incremental steps, ensuring incremental impact.• Prioritized "offline" testing to validate concepts within smaller environments before progressing to full-scale development.• Utilized Snowflake and SQL queries at a foundational level to extract data for analysis within Power BI. This included addressing visibility and analysis challenges at both corporate and operational levels.• Employed Miro to visually map out flows and process steps, enhancing the clarity and understanding of complex operational processes

São Paulo E Região, Brasil

- Responsible for product ownership and strategic alignment of three delivery platforms within Ambev- Act as the primary point of contact for business stakeholders and end-users, gathering and refining requirements to prioritize backlogs- Facilitate agile ceremonies and administer performance metrics to measure development progress and optimize team efficiency- Manage a cross-functional team of ~30 indirect resources to align development efforts with business objectives- Define and track key performance indicators (KPIs) in collaboration with the Scrum Master to continuously improve product quality and team performance- Oversee project budget and resource allocation, including CAPEX management and planning for long-term growth- Collaborate with strategic partners such as CI&T, HBSIS and Foxtrot teams to align development efforts and achieve one/three year product roadmaps.

Campinas E Região, Brasil

• Collaborating seamlessly with cross-functional teams and external partners to instigate innovation and foster an ethos of ongoing improvement within logistics processes and technologies.• Skillfully managing project timelines, budgets, and resources to ensure the seamless execution and delivery of projects.• Proactivelyidentifyingandmeticulouslyevaluatingemergingtechnologiesand solutions, aiming to elevate logistics operations and enhance overall perfor- mance and competitiveness.• Taking the lead in developing proof-of-concepts to assess the feasibility and potential benefits of new technologies and equipment.• Maintaining a primary focus on the fine-tuning of distribution and warehouse fleet operations, optimizing efficiency and resource allocation.• Played a pivotal role as part of the team that collaborated on the ground breaking Electric Delivery Truck project with Volkswagen, causing a significant disruption in the industry during that year.

Brasília E Região, Brasil

- Responsible for delivering our products to nearly 9,000 On-trade customers within the Federal District.- Led a team of 2 Analysts within the Brasilia DDC and 1 Analyst in the Gama DDC.- Managed and monitored performance based on a basket of KPIs, including labor journey of our drivers, refusals, and productivity.- Ensured adherence to our Manual DPO in all operations.- Implementing and enforcing safety protocols for drivers and helpers to ensure safe and secure deliveries- Building and maintaining strong relationships with partners, such as Horizonte Logistics, to ensure optimal performance and collaboration- Managing and controlling the distribution budget to ensure cost-effectiveness and profitability

Brasília E Região, Brasil

- Leading demand forecasting and inventory management efforts to ensure optimal stock levels and minimize stockouts for craft beer products at the CO DDCS- Developing and implementing shelf life management strategies to ensure timely and efficient sales of craft beer products in the DCs- Overseeing service level route optimization in the DC Brasilia to ensure high levels of satisfaction among VIP clients- Developing and executing strategies to balance product availability for key accounts and other customers, aligning with company objectives and priorities- Negotiating and finalizing agreements with resellers to drive sales and increase distribution of craft beer products.

Brasília E Região, Brasil

Internship in the distribuition sector inside Logistics department. Focus and high skilled on use the Tracking tool and its reports. Analysis generation for some KPIs as Liquid Journey for our delivery team and tracking adherence

Veldhoven, The Netherlands

Market Research to know more about the development of 3D printer technology for electronics. Develop a roadmap and see if the development of the technology is a good business.