Rafael Chapman Email and Phone Number
Rafael Chapman work email
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Rafael Chapman personal email
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Experienced business and operations leader with deep experience in creating high performance teams to transform and grow businesses, and a reputation for cutting through complexity to solve cost, service, risk and growth challenges. I bring a vast toolkit of capabilities and experience from across Financial Services, Consumer/FMCG, Industrial, Property and Technology sectors.* * * * * * * * * * * * * * * * * * * * * * * * *CROSS-ENTERPRISE TRANSFORMATION: Led the ideation, concept development, feasibility, proposal and delivery of complex strategies and org redesigns that challenged the status quo of business processes, functions and operating models across the breadth of Australia's largest financial institution. EPMO set up and strategic change across multi-billion dollar businesses.BUSINESS OPTIMISATION: Led the productivity and continuous improvement program across Australian banking's largest retail products portfolio, and implemented the productivity leadership agenda. LEADERSHIP:Over 20 years leading and developing high performance teams of up to 120 across sales, marketing, operations, productivity, project and strategic advisory. Deep stakeholder management experience, building relationships from factory floor to C-suite.BUSINESS GROWTH & TURNAROUND: In business manager roles with full end-to-end functional and P&L responsibility, turned around 2 divisions of a multinational to achieve double digit growth. Led 2x acquisition integrations.BUSINESS SCALE UP:Led and scaled the operations, marketing and sales functions of a rapid growth start-up. At a multinational, introduced new businesses into the Australian market, and designed/redesigned others.* * * * * * * * * * * * * * * * * * * *Leadership, coaching, strategy, transformation, organisational design, operations, consulting, EPMO, change, productivity, business improvement, six sigma, lean, kanban, program management, risk management, business management, business development, innovation, product, sales, marketing, operations, funds management, superannuation, insurance, advice, lending, cards, procurement, supply chain
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Managing Director - TppTeam Internet Jun 2024 - PresentLondon, England, GbLeadership of Team Internet Group's ANZ wholesale business -
Head Of Operations - TppTeam Internet Jan 2022 - Jun 2024London, England, Gb- CRM enablement and sales operations- Commercial operations incl leads mgt- Data, analytics and insights- Back and middle office ops- Application support- BAU and change -
Group Business Improvement LeadCharter Hall Nov 2017 - Dec 2020Sydney, New South Wales, AuGroup strategy and transformation advisory:Group finance transformation incl. hands-on P2P design, process and platform implementation (Tradeshift), and 3rd party scan and capture services (Iron Mountain). Payables E2E operational risk and controls audit, design and implementation.Group procurement strategy and policy development. Human rights and modern slavery working group, incl. spend and supply chain risk analysis, vendor compliance strategy. -
Head Of Strategic Change (Wealth)Commonwealth Bank Aug 2015 - Aug 2017Sydney, Nsw, AuStrategic advisory, delivery, goal alignment, developed/led $230m EPMO and executive scrum across CBA's Wealth businesses - Colonial First State (Funds), CommInsure (Insurance), and Advice. Led a team of executives across technology, risk, change, strategy and business functions.Major programs led/co-led/advisory: Wealth technology strategy, future of Wealth business strategy, Wealth tax function operating model. -
Head Of Group Transformation And Group InitiativesCommonwealth Bank Aug 2013 - Aug 2015Sydney, Nsw, AuLed the ideation, proposal and delivery of large, complex transformations to challenge the status quo of business processes, functions and operating models across lines of business at CBA Group (across CBA units, BankWest, ASB, Sovereign, etc.)Group operations and contact centre strategy and roadmap, Group collateral management (secured lending) transformation, Group contract labour transformation, Group learning transformation.Concurrently head of Line 1 Risk for Group Strategic Development (strategy, M&A, business improvement) -
Executive Manager - Business Productivity Improvement (Group)Commonwealth Bank Jan 2013 - Aug 2013Sydney, Nsw, AuLed a team of senior Black Belts (and their Lean project teams >100 FTE) to aggressively transform cost, revenue and service across lines of business at CBA Group. Recipient of the annual CEO award, CBAs highest honour. -
Executive Manager - Equities & Margin Lending Operations (Commsec)Commonwealth Bank May 2011 - Dec 2012Sydney, Nsw, AuLed a team of 60 operations specialists, to originate and amend CommSec accounts, margin loans, structured investment loans and refinances. Implemented standard operating procedures and performance tracking across teams, and led risk remediation in margin lending operations. Achieved step change improvements in performance, cost and engagement. -
Executive Manager - Process Excellence (Retail Bank)Commonwealth Bank Aug 2008 - May 2011Sydney, Nsw, AuSet up and led Process Excellence function (improvements + CI/Lean capability and culture) across CBA’s retail products portfolio (home loans, credit cards, personal loans, deposits, transactions), impacting 15,000 staff and 10 million retail customers. Achieved significant improvements in end-to-end process and experience, from acquisition to retention. -
Six Sigma Black Belt / Commercialisation3M Sep 2006 - Aug 2008St Paul, Mn, UsTransformation, advisory & capability build: As the inaugural “commercialisation” Black Belt focused on innovation and growth, used 3M’s Idea-to-Launch innovation process to lead business implementations, acquisition integration streams, and strategic transformations in Group, Industrial, Medical/Dental, and Foodservice business areas.Coached and mentored "green belt" business managers to formulate and execute cash/cost/growth-focussed business plans. -
National Business Manager - Stationery Products3M May 2003 - Sep 2006St Paul, Mn, UsCountry leader of the Stationery division (4 businesses) - group P&L, product, marketing, operations, strategy. Brand manager for Scotch, Highland.Successfully turned around a declining business in a mature market disintermediated by digital. -
Business Dev Manager - Promotional Markets (Aust & Nz)3M Nov 2000 - May 2003St Paul, Mn, UsLed the end-to-end Promotional Markets business, customising product across 3M - P&L, product, sales, marketing, operations, strategy. Multi-site manufacturing ops in Aust and NZ.Turned around and accelerated growth, exceeding cash, cost & growth targets by double digits in a defensive business.
Rafael Chapman Skills
Rafael Chapman Education Details
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Mit Sloan School Of ManagementTechnology Strategy & Change -
3M Six SigmaLean Six Sigma -
Macquarie Business SchoolGeneral Management -
UnswFine Arts -
University Of Cape TownMusic (Part Time) -
Stellenbosch UniversityMusic (Part Time)
Frequently Asked Questions about Rafael Chapman
What company does Rafael Chapman work for?
Rafael Chapman works for Team Internet
What is Rafael Chapman's role at the current company?
Rafael Chapman's current role is Leadership | Growth | Strategy & Transformation | Operational Excellence.
What is Rafael Chapman's email address?
Rafael Chapman's email address is ra****@****ail.com
What schools did Rafael Chapman attend?
Rafael Chapman attended Mit Sloan School Of Management, 3m Six Sigma, Macquarie Business School, Unsw, University Of Cape Town, Stellenbosch University.
What skills is Rafael Chapman known for?
Rafael Chapman has skills like Strategy, Management, Business Process Improvement, Stakeholder Management, Six Sigma, Change Management, Business Analysis, Risk Management, Strategic Planning, Portfolio Management, Banking, Team Leadership.
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