Managing Director - Tpp
CurrentLeadership of Team Internet Group's ANZ wholesale business
Jun 2024 - Present
AeroLeads people directory · profile
Rafael Chapman Email & Phone Number
Leadership | Growth | Strategy & Transformation | Operational Excellence
at
Team Internet
1 work email found
@centralnic.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Leadership | Growth | Strategy & Transformation | Operational Excellence
Location
Sydney, New South Wales, Australia
Who is Rafael Chapman? Overview
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Quick answer
Rafael Chapman is listed as Leadership | Growth | Strategy & Transformation | Operational Excellence at Team Internet, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at centralnic.com and a matched LinkedIn profile for Rafael Chapman.
Rafael Chapman previously worked as Managing Director - TPP at Team Internet and Head of Operations - TPP at Team Internet. Rafael Chapman holds Executive Education - Digitisation, Technology Strategy & Change from Mit Sloan School Of Management.
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Email format at Team Internet
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{first}.{last}@centralnic.com
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Profile bio
About Rafael Chapman
Experienced business and operations leader with deep experience in creating high performance teams to transform and grow businesses, and a reputation for cutting through complexity to solve cost, service, risk and growth challenges. I bring a vast toolkit of capabilities and experience from across Financial Services, Consumer/FMCG, Industrial, Property and Technology sectors.* * * * * * * * * * * * * * * * * * * * * * * * *CROSS-ENTERPRISE TRANSFORMATION: Led the ideation, concept development, feasibility, proposal and delivery of complex strategies and org redesigns that challenged the status quo of business processes, functions and operating models across the breadth of Australia's largest financial institution. EPMO set up and strategic change across multi-billion dollar businesses.BUSINESS OPTIMISATION: Led the productivity and continuous improvement program across Australian banking's largest retail products portfolio, and implemented the productivity leadership agenda. LEADERSHIP:Over 20 years leading and developing high performance teams of up to 120 across sales, marketing, operations, productivity, project and strategic advisory. Deep stakeholder management experience, building relationships from factory floor to C-suite.BUSINESS GROWTH & TURNAROUND: In business manager roles with full end-to-end functional and P&L responsibility, turned around 2 divisions of a multinational to achieve double digit growth. Led 2x acquisition integrations.BUSINESS SCALE UP:Led and scaled the operations, marketing and sales functions of a rapid growth start-up. At a multinational, introduced new businesses into the Australian market, and designed/redesigned others.* * * * * * * * * * * * * * * * * * * *Leadership, coaching, strategy, transformation, organisational design, operations, consulting, EPMO, change, productivity, business improvement, six sigma, lean, kanban, program management, risk management, business management, business development, innovation, product, sales, marketing, operations, funds management, superannuation, insurance, advice, lending, cards, procurement, supply chain
Listed skills include Strategy, Management, Business Process Improvement, Stakeholder Management, and 27 others.
Current workplace
Rafael Chapman's current company
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11 roles
Rafael Chapman work experience
A career timeline built from the work history available for this profile.
Head Of Operations - Tpp
- CRM enablement and sales operations- Commercial operations incl leads mgt- Data, analytics and insights- Back and middle office ops- Application support- BAU and change
Jan 2022 - Jun 2024
Group Business Improvement Lead
Group strategy and transformation advisory:Group finance transformation incl. hands-on P2P design, process and platform implementation (Tradeshift), and 3rd party scan and capture services (Iron Mountain). Payables E2E operational risk and controls audit, design and implementation.Group procurement strategy and policy development. Human rights and modern slavery working group, incl. spend and supply chain risk analysis, vendor compliance strategy.
Nov 2017 - Dec 2020
Head Of Strategic Change (Wealth)
Strategic advisory, delivery, goal alignment, developed/led $230m EPMO and executive scrum across CBA's Wealth businesses - Colonial First State (Funds), CommInsure (Insurance), and Advice. Led a team of executives across technology, risk, change, strategy and business functions.Major programs led/co-led/advisory: Wealth technology strategy, future of Wealth business strategy, Wealth tax function operating model.
Aug 2015 - Aug 2017
Head Of Group Transformation And Group Initiatives
Led the ideation, proposal and delivery of large, complex transformations to challenge the status quo of business processes, functions and operating models across lines of business at CBA Group (across CBA units, BankWest, ASB, Sovereign, etc.)Group operations and contact centre strategy and roadmap, Group collateral management (secured lending) transformation, Group contract labour transformation, Group learning transformation.Concurrently head of Line 1 Risk for Group Strategic Development (strategy, M&A, business improvement)
Aug 2013 - Aug 2015
Executive Manager - Business Productivity Improvement (Group)
Led a team of senior Black Belts (and their Lean project teams >100 FTE) to aggressively transform cost, revenue and service across lines of business at CBA Group. Recipient of the annual CEO award, CBAs highest honour.
Jan 2013 - Aug 2013
Executive Manager - Equities & Margin Lending Operations (Commsec)
Led a team of 60 operations specialists, to originate and amend CommSec accounts, margin loans, structured investment loans and refinances. Implemented standard operating procedures and performance tracking across teams, and led risk remediation in margin lending operations. Achieved step change improvements in performance, cost and engagement.
May 2011 - Dec 2012
Executive Manager - Process Excellence (Retail Bank)
Set up and led Process Excellence function (improvements + CI/Lean capability and culture) across CBA’s retail products portfolio (home loans, credit cards, personal loans, deposits, transactions), impacting 15,000 staff and 10 million retail customers. Achieved significant improvements in end-to-end process and experience, from acquisition to retention.
Aug 2008 - May 2011
Six Sigma Black Belt / Commercialisation
Transformation, advisory & capability build: As the inaugural “commercialisation” Black Belt focused on innovation and growth, used 3M’s Idea-to-Launch innovation process to lead business implementations, acquisition integration streams, and strategic transformations in Group, Industrial, Medical/Dental, and Foodservice business areas.Coached and mentored "green belt" business managers to formulate and execute cash/cost/growth-focussed business plans.
Sep 2006 - Aug 2008
National Business Manager - Stationery Products
Country leader of the Stationery division (4 businesses) - group P&L, product, marketing, operations, strategy. Brand manager for Scotch, Highland.Successfully turned around a declining business in a mature market disintermediated by digital.
May 2003 - Sep 2006
Business Dev Manager - Promotional Markets (Aust & Nz)
Led the end-to-end Promotional Markets business, customising product across 3M - P&L, product, sales, marketing, operations, strategy. Multi-site manufacturing ops in Aust and NZ.Turned around and accelerated growth, exceeding cash, cost & growth targets by double digits in a defensive business.
Nov 2000 - May 2003
6 education records
Rafael Chapman education
Executive Education - Digitisation, Technology Strategy & Change
Mit Sloan School Of Management
Black Belt, Lean Six Sigma
3M Six Sigma
Master Of Management, General Management
Macquarie Business School
Ba, Fine Arts
Unsw
Music (Part Time)
University Of Cape Town
Music (Part Time)
Stellenbosch University
FAQ
Frequently asked questions about Rafael Chapman
Quick answers generated from the profile data available on this page.
What company does Rafael Chapman work for?
Rafael Chapman works for Team Internet.
What is Rafael Chapman's role at Team Internet?
Rafael Chapman is listed as Leadership | Growth | Strategy & Transformation | Operational Excellence at Team Internet.
What is Rafael Chapman's email address?
AeroLeads has found 1 work email signal at @centralnic.com for Rafael Chapman at Team Internet.
Where is Rafael Chapman based?
Rafael Chapman is based in Sydney, New South Wales, Australia while working with Team Internet.
What companies has Rafael Chapman worked for?
Rafael Chapman has worked for Team Internet, Charter Hall, Commonwealth Bank, and 3M.
How can I contact Rafael Chapman?
You can use AeroLeads to view verified contact signals for Rafael Chapman at Team Internet, including work email, phone, and LinkedIn data when available.
What schools did Rafael Chapman attend?
Rafael Chapman holds Executive Education - Digitisation, Technology Strategy & Change from Mit Sloan School Of Management.
What skills is Rafael Chapman known for?
Rafael Chapman is listed with skills including Strategy, Management, Business Process Improvement, Stakeholder Management, Six Sigma, Change Management, Business Analysis, and Risk Management.
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