Rafael Ernesto De León León Email & Phone Number

El Salvador

San Salvador, El Salvador

• Planning, overview, and organization for the support of technical processes and analysis of systems of the first-level IT support and second-level project implementation
• Comprehend and analyze KPIs to identify recursive systems and technical issues and create solutions involved.
• Detect improvement initiatives to enhance productivity, effectiveness, and quality of IT services.
• Lead and support internal and management teams closely to achieve organizational goals with multi-cultural global coordination.
• Coordination of multiple Bank Customers and IT teams to resolve needs for resources involved in IT technical specifications and Bank services training.
• Assist in the management of multiple cultural and IT-oriented teams, to achieve planning activities, operativity, compensations, and process assessments.

San Salvador, El Salvador

• Planning, strategy, and monitoring of first-level support projects on IT technical requirements and Bank processing controls.
• Data analysis, trends, and information sequences with Database and Data processing tools.
• Strategic analysis of transaction processing authorization and clearing life cycles in the Payment Card Industry.
• Qualitative and Quantitative analysis of customer experience management.
• Team management and human talent coordination on enhancements in IT groups.

San Salvador, El Salvador

• Understand customer needs and success on IT technical requirements resolution..
• Analytical skills to quickly identify the nature of the problem and find a solution on processes, systems and human actions correlations.
• Escalation of cases with pre-analysis and research results.
• Detect, prevent and, where possible, eliminate incidents to reduce the impact of system downtime as quickly as possible.
• Monitor hardware and application system IT resources.
• Provide call assistance to the Customer Support IT Hotline and provide first level support on Banking and Systems analysis required.

San Salvador, El Salvador

• Generate business intelligence analytical reports at a local, regional and international level on Tier based products.
• Provide information on disconnections, new sales, and digitization for global customer satisfaction units.
• Analyze trends, relationships, and statistics on product and customer behavior at Database Oracle modeling level.
• Segment and analyze variables on customer traceability regarding corporate income on Planning and Data Mining controls.
• Build tools for technical support, process definition, and database tables on Product Type and Market analysis
• Review and consolidate transactions from AS400 and systems related to data generation.

• Analysis and design of customizable systems for private companies.
• Audit of follow-ups and connection of logistics to databases.
• Generation of strategies to optimize programming tasks.

Maestría En Administración De Empresas, Business Administration, Management And Operations

Maestría En Big Data Y Business Intelligence, Informatics

Bachelor Of Engineering (B.E.), Computational Science

Activities and Societies: Reading groups, community volunteering, discussion groups• Engineering student in computer science, based on the.

Técnico En Ingeniería, Ciencias De La Computación

Activities and Societies: Volunteer groups• Computer trainer for elder adults during the year 2010, with the objective of providing.