Rafael Dolande, is a Multi-Location General Manager involves overseeing the operations of multiple facilities or branches within a company or organization.He started his career as a server in different restaurants companies until he opened his way to become the GM of Seven reasons, after that he rapidly grew all his responsibility and got in charge of developing and implementing strategic plans to achieve business objectives across all locations. This includes setting goals, defining targets, and identifying opportunities for growth.Ensure efficient and effective day-to-day operations of all locations. This involves overseeing activities such as staffing, scheduling, inventory management, supply chain logistics, and facility maintenance.Recruiting, training, and managing teams across multiple locations. This involves providing leadership, guidance, and support to ensure that staff members are motivated, engaged, and performing at their best.In 2023 he got the opportunity of working by the side of the RitzCarlton hotel in WestEnd DC and focused on maintaining high levels of customer satisfaction across all locations. This includes implementing and enforcing customer service standards, FORBES standards, handling customer inquiries and complaints, and fostering a customer-centric culture.Also driving continuous improvement initiatives to enhance efficiency, productivity, and profitability across all locations. This involves identifying areas for optimization, implementing process improvements, and fostering a culture of innovation and excellence.