Rafael Flores Email & Phone Number

United States

Benson, Arizona

• Installation of low voltage cabling (CAT 5E, RG6 Coaxial) for data, video/Closed Circuit (C.C.) and Public Address (P.A.) Systems in a commercial environment • Terminating phone and data jacks in a commercial environment • Installation and configuration of XBlue analog telephony systems in a commercial environment • General maintenance of above systems

Benson, Az

• Provide quality first level support via Remote Management and Ticketing System (ConnectWise), via phone and in person • Assist clients with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software • Supporting, monitoring, testing, and troubleshooting computer hardware and software problems • Work with IT vendor contacts to resolve technical problems with desktop computing equipment and software • Record, track, and document the help desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution • Prioritize and schedule problems. Escalate problems (when required) to the higher level of expertise within organization • Perform post-resolution follow-ups • Installation of low voltage cabling (CAT 5E) for data • Dressing and terminating distribution frames (patch panels)

Benson,Az

• Installed and administered computer hardware, software and systems • Performed troubleshooting on hardware, software and network issues • Diagnosed and repaired virus, malware and security issues

• Designed and implemented Quality Assurance and Safety programs including the development of metrics, policies and procedures • Performed quality and safety related on-site audits and reported findings to management. • Developed best-practices based on industry standards • Conducted monthly safety training and quarterly quality briefings with management and staff • Attended OSHA trainings and researched current and evolving standards, practices, policies and technologies • Trained new hires in quality practices as well as health and safety policies

Tempe, Az

• Scheduled routes, trained and assisted Field Technicians • Handled specialty/challenging jobs • Installed DirecTV receivers and service • Installed low-voltage cable drops in a multi-family residential environment • Replaced/ Maintained/Aligned DirecTV multi-LNB satellite dishes • Performed trouble-shooting and repaired faulty DirecTV service and equipment • Performed limited trouble-shooting of data services • Promoted from Field Technician in 2008

Applied Associates - Network Administration/Systems Administration

Associate Of Arts And Sciences (A.A.S.), Network And System Administration/Administrator, 3.9

Activities and Societies: Cub Scouts of America -- Pack 420 Wolf Den Assistant Leader, Classical Conversations Homeschool Instructor