Rafael Mendonca Email and Phone Number

• Management by guidelines/revenue and expenses (Target Breakdown):• Budget planning for commercial, operational, receivables and controlling areas;• Deployment of strategic goals for all organizational levels;• Development of a control system with process and result indicators;• Development of a systematic monitoring of results and treatment of anomalies• Organizational Restructuring:• Diagnosis of the value chain and mapping of processes and structure;• Redesign, standardization and monitoring of processes and organizational structure;• Strategic Formulation:• Definition of Organizational Identity;

• Implementation of the National Oncology Business Plan with a focus on financial structuring and implementation of units. Budget constitution, financial and operational controls, FP&A, forecast and monitoring of results (CAPEX and OPEX);• Management of a data analytics team with a focus on structuring automated BI for operations and finance, creating indicator panels and data analysis to support operations;

• Management of teams at all stages of the receipt chain in the diagnostics segment, focusing on defining control routines and continuous improvement: Registration, Pre-invoicing, Mobilization of Invoices, Invoicing, Reconciliation and collection, Glossary resources and automations and robotizations.

• Operational network management responsible for collecting and transporting biological materials from DASA laboratories across the country to regional NTOs. Expertise in checking, packaging and preparing samples of blood, urine and various materials during transport to the technical analysis centers. Also leadership of telephone customer service teams (B2B). Implementation of a network optimization project at a national level, reducing decentralized structures and improving controls and costs.

• Improving the Operational Efficiency of Geophysical Survey Institutions through process management; • Improving KROTON's Operational Management by improving the management of goals and processes; • Helping Hospital Institutions to reduce losses in their revenue; • Structuring and design of the BACEN Management System; • Assisting Agricultural Institutions in their strategic formulation with a focus on processes; • Helping ITAÚ to reduce expenses with a focus on processes; • Assisting DASA in improving EBITDA and market value by reducing revenue losses; • Reviewing TAM boarding processes with a focus on improving controls and reducing losses and risks; • Generation of value for the bottling and distribution company of PEPSICO and LIPTON through the improvement of their Operations and increased revenue in Central America (Guatemala); • Assisting BRF in the deployment of goals in the Middle East (Dubai); • Assisting PROTEGE in improving EBITDA through the breakdown of Revenue, Costs and Expenses targets. Main Skills: • Management by guidelines/revenue and expenses (Deployment of Goals): • Budget planning for commercial, operational, receivables and controlling areas; • Deployment of strategic goals for all organizational levels; • Development of a control system with process and result indicators; • Development of systematic monitoring of results and treatment of anomalies • Organizational Restructuring: • Diagnosis of the value chain and mapping of processes and structure; • Redesign, standardization and monitoring of processes and organizational structure; • Strategic Formulation: • Definition of Organizational Identity;

ESTÁGIO NA ÁREA DE PLANEJAMENTO ESTRATÉGICO DE MARKETING