Rafael Gibeli Email & Phone Number

São Paulo, SP, BR

At Able.Digital, I oversee the Customer Journey Team across the USA, Canada, and LATAM for all our products and services, including Salesforce, Talent, and Agency. I ensure client satisfaction throughout their journey with Able.Digital, while also driving upselling and cross-selling across our portfolio. Looking ahead, my goal is to further enhance our.

Leader of the Operations, Onboarding, Retention and Customer Service Expansion areas with operations throughout Latin America. I manage a direct team of 5 people, in different cultures in Brazil, Mexico, Chile, Colombia, Peru and report to the VP of Operations in the US and the VP of Sales in Latin America. I am responsible for conducting and presenting.

Leader of the Operations, Onboarding, Retention and Customer Service Expansion areas with operations throughout Brazil. Conducting the main strategic indicators for the company and customers, as well as expanding new opportunities with direct management of a team of 8 people.Main Clients: TIM (Brazil), Claro (Brazil), Vivo (Brazil), Burger King (Brazil)

Responsible for structuring the Customer Service and Customer Success Area, defining internal processes as well as interface with other areas of the company. Also responsible for guiding the client through all stages of the journey within the area, from platform onboarding to strategic results meetings and new business. Active in all aspects of direct.

São Paulo E Região, Brasil

Acting as a Business Partner in the Management of the Iguatemi Corporate Area and Shopping Malls from the Capital of São Paulo (Iguatemi JK / Iguatemi Faria Lima / Market Place, responsible for the KPIs definition and it’s strategic management next to managers and boards. Planning and management control with identification of deviations and construction of.

Santana De Parnaíba, São Paulo

Management and tracking of all companies’ strategic metrics. Focus on continuous process improvement through the correction of bottlenecks using Lean concepts and Six Sigma methodology and gains involved in the process. Responsible for the creation, development and implementation of the Matrix of Indicators aimed at the commercial area through from the.

Master Of Customer And Employee Experience

Master Of Business Administration - Mba, Organizational Leadership

Master’S Degree, Business Administration And Management, 9

Bachelor’S Degree, International Relations And Affairs

Exchange Program