Rafael Gibeli work email
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Rafael Gibeli personal email
Na able.digital, lidero a equipe de Atendimento ao Cliente nos EUA, Canadá e Brasil, focando em maximizar a satisfação e fidelização. Com uma abordagem analítica, trabalho para aprimorar as estratégias de sucesso do cliente, impulsionando o crescimento sustentável da organização.Atualmente, estou cursando um mestrado em Experiência de Cliente e Funcionário na Conquist Brasil, buscando integrar conhecimentos avançados à minha prática profissional. Nossa equipe se destaca na utilização de Salesforce para oferecer experiências personalizadas que fortalecem o relacionamento com nossos clientes e ampliam nossas oportunidades de negócio.
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Head Of Customer SuccessBonifiqSão Paulo, Sp, Br
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Head Of Customer Services (Cs And Cx), Usa | Canada | BrazilAble.Digital - Us Aug 2024 - Present -
Head Of Customer Success, Usa | Canada | BrazilAble.Digital - Us Apr 2024 - Aug 2024At Able.Digital, I oversee the Customer Journey Team across the USA, Canada, and LATAM for all our products and services, including Salesforce, Talent, and Agency. I ensure client satisfaction throughout their journey with Able.Digital, while also driving upselling and cross-selling across our portfolio. Looking ahead, my goal is to further enhance our customer success strategies, leveraging data analytics and personalized customer experiences to drive growth and retention.
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Senior Head Of Customer Success And Operations, Latin AmericaSiprocal Jun 2023 - Apr 2024 -
Head Of Customer Success, Latin AmericaSiprocal Sep 2021 - Jun 2023Leader of the Operations, Onboarding, Retention and Customer Service Expansion areas with operations throughout Latin America. I manage a direct team of 5 people, in different cultures in Brazil, Mexico, Chile, Colombia, Peru and report to the VP of Operations in the US and the VP of Sales in Latin America. I am responsible for conducting and presenting results for the entire client operation in Latin America, as well as strategic development and expansion into new opportunities.Main Clients : AméricaMóvil (Mexico), Claro (Global), Telefonica (Global), Cencosud (Chile), Cinemark (Brazil)
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Head Of Customer Success, BrazilSiprocal Nov 2020 - Sep 2021Leader of the Operations, Onboarding, Retention and Customer Service Expansion areas with operations throughout Brazil. Conducting the main strategic indicators for the company and customers, as well as expanding new opportunities with direct management of a team of 8 people.Main Clients: TIM (Brazil), Claro (Brazil), Vivo (Brazil), Burger King (Brazil)
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Customer Success ManagerSiprocal Dec 2019 - Nov 2020Responsible for structuring the Customer Service and Customer Success Area, defining internal processes as well as interface with other areas of the company. Also responsible for guiding the client through all stages of the journey within the area, from platform onboarding to strategic results meetings and new business. Active in all aspects of direct communication with customers, including key accounts, leading them to always achieve the best possible results that the tool has to offer.Main Clients: Americanas / B2W / Banco Carrefour
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Management SpecialistIguatemi Empresa De Shopping Centers Apr 2019 - Dec 2019São Paulo E Região, BrasilActing as a Business Partner in the Management of the Iguatemi Corporate Area and Shopping Malls from the Capital of São Paulo (Iguatemi JK / Iguatemi Faria Lima / Market Place, responsible for the KPIs definition and it’s strategic management next to managers and boards. Planning and management control with identification of deviations and construction of actions using the PDCA method, implementation of tools for internal control. routine management and construction and elaboration of presentations for managers and executives. -
Management AnalystEmbracon Administradora De Consórcio Ltda. Mar 2018 - Apr 2019Santana De Parnaíba, São PauloManagement and tracking of all companies’ strategic metrics. Focus on continuous process improvement through the correction of bottlenecks using Lean concepts and Six Sigma methodology and gains involved in the process. Responsible for the creation, development and implementation of the Matrix of Indicators aimed at the commercial area through from the Headquarters BSC (Balanced score Card). Participation active in projects in improvement in customer communication and dROI measurement and all company projects
Rafael Gibeli Skills
Rafael Gibeli Education Details
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Master Of Customer And Employee Experience -
Organizational Leadership -
International Relations And Affairs
Frequently Asked Questions about Rafael Gibeli
What company does Rafael Gibeli work for?
Rafael Gibeli works for Bonifiq
What is Rafael Gibeli's role at the current company?
Rafael Gibeli's current role is Head of Customer Success.
What is Rafael Gibeli's email address?
Rafael Gibeli's email address is ra****@****ars.com
What schools did Rafael Gibeli attend?
Rafael Gibeli attended Conquist Brasil, Fundação Getulio Vargas, Fundação Getulio Vargas, Pontifícia Universidade Católica De São Paulo, Pontificia Universidad Católica Argentina 'santa María De Los Buenos Aires'.
What are some of Rafael Gibeli's interests?
Rafael Gibeli has interest in Poverty Alleviation.
What skills is Rafael Gibeli known for?
Rafael Gibeli has skills like English, Spanish, Brazilian Portuguese, Microsoft Office, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Negotiation, Strategic Planning, Management, Research, Teamwork.
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