I am a creative, hardworking,proactive, and dedicated person,and I easily adapt to any workspace. Ihave great organizational skills. I amrespectful with the private life of mycoworkers, without neglecting thecompanionship and sense ofteamwork. I am characterized bybeing a responsible person, whoalways performs my work with energyand enthusiasm.
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Customer Service AgentKiwi Jun 2024 - Jul 2024banking / fintech customer support -
ConductorUber Mar 2024 - May 2024Bogotá, Distrito Capital, Colombia -
Travel AgentIgt Solutions Colombia Aug 2023 - Mar 2024Resolve issues for hotel and rental car reservationsBe part of Escalations teamRelocationsTravel arrangementsRefunds and Cancellation policies -
Travel AgentIntouchcx May 2023 - Jul 2023Resolve issues for hotel reservationsNegotiate withbooking suppliersResolve issues for hotel and rental car reservationsBe part of Escalations teamRelocationsTravel arrangementsRefunds and Cancellation policies -
Sales RepresentativeSutherland Sep 2022 - Nov 2022Bogotá, Distrito Capital, Colombia -
Senior Subject Matter ExpertSutherland May 2021 - Sep 2022Bogotá, Distrito Capital, Colombiafinancial services -
Senior Finance AssociateSutherland Dec 2019 - Sep 2021ColombiaHelp the customers to mitigate-reduce-negotiate their loans and provide an exceptional customer service. Represent one of the best banks in the world. -
Senior Loyalty AssociateSutherland Dec 2019 - May 2020To answer all the request from customers to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. Retaining in case of cancellation. -
Community And Sales ManagerTakeaway Shoes Sep 2018 - Sep 2022Cúcuta, Norte De Santander, ColombiaOffering variety of shoes & clothes.Being updated of new models and brands.Setting prices, discounts for promotions.Make strategies for marketing and sales.Being aware of stock and product (in/out).Follow the customs and country laws.
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Bar WaiterCunard Apr 2018 - Aug 2018Promoting and maximizing beverage sales in the workstation that is assigned. Following and ensuring that the company beverage standards of service are being adhered. Providing prompt, attentive and courteous service to every guest in the assigned station. Striving to always up-sell to better quality premium and super-premium products. Recommending and suggesting beverages when guests ask for assistance in selecting -
Bar ManagerTenerife Bar Sep 2017 - Jul 2018CúcutaPrepare and serve cocktails.Train the bar waiters in beverage operation and customer satisfaction.Set up the prices and menus for display.Watch the inventory (in/out).Meet the targets and weekly sales.Count the money in cashiers at the end of every shift from sales.Be diligent with the budget for buying alcohol.Have promotion for the special dates and events.Keep the place clean and tiny to follow the laws.Make the monthly reports about budgets and inventory and revenue against rent and services and payrolls.
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Bar StaffSeabourn Cruise Line May 2017 - Aug 2017United KingdomPromoting and maximizing beverage sales in the workstation that is assigned. Following and ensuring that the company beverage standards of service are being adhered. Providing prompt, attentive and courteous service to every guest in the assigned station. Striving to always up-sell to better quality premium and super-premium products. Recommending and suggesting beverages when guests ask for assistance in selecting -
Regional Sales ManagerCordsol Group Sep 2016 - Apr 2017Lima Province, PeruAttend trade shows to identify new services and products. Coach and recruit employees. Evaluate on-the-job performance of team every day. Be aware of the values of the company. Assign for general inventory and costs of all operations and transactions in the region.Meet the sales target for weeks and monthly depending on the state and city.Suggest new strategies for marketing and events to attract clients to obtain the offers products by the company.Make new routes and follow the deliveries and customer service from sellers and deliveries.
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Bar ManagerVain Night Club Mar 2016 - Aug 2016Orlando, Florida, Estados UnidosSupervises Bar team members, supporting and training them to enhance their current performance and evaluates their skills suggesting possible advancement. Protect the nightclub bar and lounges.Be aware of money acquired by the sale of bottles from waiter, sales made by bartenders, tickets from VIP areas.Set up meetings and prices plus catering for events, concerts and private events.Minimize the use and handling of chemicals supplies.Make the payroll for security staff, bar waitresses, runners, third workers, bartenders and promo team.Maintain the cleaning of fridges, coolers, bars, lounges, storerooms, chemical lockers and jucie & fruit containers. -
Bar WaiterCarnival Cruise Line Apr 2015 - Feb 2016MiamiTo provide guests with courteous and professional service. To increase revenue for the company and self by applying up-selling techniques. To meet sales targets.To assist in parties and events made by the ship management.Should be knowledgeable of all beverage lists and able to discuss and suggest drinkd/wines to guests who ask for advice. Knowledge of how to pair wine with food is imperative.Maintains a clean and orderly the bar.Duties include the re-stocking of the Bar on a daily basis and may be requested to work during the loading to the ship. -
BartenderKokoriko Oct 2014 - Dec 2014Bogotá D.C. Area, ColombiaActively promoting bar campaigns by engaging with the guests. Maximizing bar revenue, working to and exceeding targets. Assisting with controlling bar budget and ensuring that all equipment and cleaning materials are used in a cost-effective manner. -
Bar WaiterNorwegian Cruise Line Holdings Ltd. Nov 2013 - Aug 2014MiamiTo provide guests with courteous and professional service. To increase revenue for the company and self by applying up-selling techniques. To meet sales targets.To assist in parties and events made by the ship management.Should be knowledgeable of all beverage lists and able to discuss and suggest drinkd/wines to guests who ask for advice. Knowledge of how to pair wine with food is imperative.Maintains a clean and orderly the bar.Duties include the re-stocking of the Bar on a daily basis and may be requested to work during the loading to the ship. -
Sales RepresentativeTeleperformance Oct 2012 - Aug 2013Bogotá, Bogotá D.C., ColombiaAssists customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. -
Pool AttendantRoyal Caribbean Group Mar 2011 - Aug 2012Keep pools cleanprovide customer service
Rafael Gutierrez Education Details
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Bussiness Administration -
Business Administration And Management, General -
Hoteleria -
Universidad De PamplonaIncompleted
Frequently Asked Questions about Rafael Gutierrez
What is Rafael Gutierrez's role at the current company?
Rafael Gutierrez's current role is Passionate about Sales, Customer Service, Escalations and Drinks and Spirits.
What schools did Rafael Gutierrez attend?
Rafael Gutierrez attended Politécnico Grancolombiano, Politécnico Superior De Colombia, Servicio Nacional De Aprendizaje (Sena), Universidad De Pamplona.
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