Rafael Hernández Monreal

Rafael Hernández Monreal Email and Phone Number

Head of Customer Service and Operational Excellence @ AXA Partners
Mexico
Rafael Hernández Monreal's Location
Mexico City Metropolitan Area, Mexico
About Rafael Hernández Monreal

Identification, evaluation and analysis of risks criticity for both, operational and financial risks. Participation in Risks Committees, definition of preventive and correction plans, and monitoring of the risk appetite. 10 years experience in the execution of internal audit processes and audits applied by external parties. Definition and close follow-up of of action plans to solve observations raised by external auditors.Specialist in documentation and application of methods and procedures; development of reengineering processes; and implementation of controls that would lead to the optimization and saving of the entity resources.Reinforcement of internal control framework for financial processes: Invoicing, Collections, Account payables and account receivables, and Treasury.Monitoring of critical anti-fraud keys.

Rafael Hernández Monreal's Current Company Details
AXA Partners

Axa Partners

View
Head of Customer Service and Operational Excellence
Mexico
Website:
axapartners.com
Employees:
5290
Rafael Hernández Monreal Work Experience Details
  • Axa Partners
    Head Of Customer Service And Operational Excellence
    Axa Partners
    Mexico
  • Axa Partners
    Back Office Deputy Director
    Axa Partners Sep 2020 - Present
    Cdmx
  • Axa Partners
    Finance Ops Manager
    Axa Partners Nov 2016 - Aug 2020
    México
    Finance Internal control framework Definition of operating processes with financial vinculation Treasury control Procurement monitoring Invoicing and Collection control Middle Office Operation control
  • Axa Assistance
    Internal Control Manager
    Axa Assistance Apr 2013 - Oct 2016
    Risk AssessmentPermanent controls monitoring - Internal Control frameworkAnti-fraud Monitoring Compliance (Group policies & guidelines) Risk Comittee Definition and follow up of Action plans
  • Axa Partners
    Quality Assurance & Process Manager
    Axa Partners Jan 2012 - Mar 2013
    Reengineering of operational processesDefinition and monitoring of key indicatorsImplementation of control pointsMonitoring of customer experience9 people in the Quality team including 3 internal Auditors
  • Grupo Marchand
    Coordinador De Métodos Y Procedimientos
    Grupo Marchand May 2007 - Jan 2012
    Centro, Ciudad De México, México

Rafael Hernández Monreal Skills

Control Interno Certificaciones Iso Microsoft Dynamics Erp Lean Manufacturing Responsabilidad Social Corporativa Cumplimiento De Normativas Dashboard Balanced Scorecard

Rafael Hernández Monreal Education Details

Frequently Asked Questions about Rafael Hernández Monreal

What company does Rafael Hernández Monreal work for?

Rafael Hernández Monreal works for Axa Partners

What is Rafael Hernández Monreal's role at the current company?

Rafael Hernández Monreal's current role is Head of Customer Service and Operational Excellence.

What schools did Rafael Hernández Monreal attend?

Rafael Hernández Monreal attended Upiicsa, Escuela Bancaria Y Comercial.

What skills is Rafael Hernández Monreal known for?

Rafael Hernández Monreal has skills like Control Interno, Certificaciones Iso, Microsoft Dynamics Erp, Lean Manufacturing, Responsabilidad Social Corporativa, Cumplimiento De Normativas, Dashboard Balanced Scorecard.

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