Premium Support Group Manager
Current
Apr 2022 - Present
AeroLeads people directory · profile
Rafael Kioshi Email & Phone Number
Premium Support Group Manager
at
Kaspersky
1 work email found
@kaspersky.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Premium Support Group Manager
Location
São Paulo, São Paulo, Brazil
Company size
Who is Rafael Kioshi? Overview
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Quick answer
Rafael Kioshi is listed as Premium Support Group Manager at Kaspersky, a company with 3346 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at kaspersky.com and a matched LinkedIn profile for Rafael Kioshi.
Rafael Kioshi previously worked as Technical Account Manager at Kaspersky and Technical Support Engineer at Kaspersky Lab. Rafael Kioshi holds Bachelor´S Degree In Computer Science from Universidade Ibirapuera.
Company email context
Email format at Kaspersky
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{first}.{last}@kaspersky.com
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AeroLeads found 1 current-domain work email signal for Rafael Kioshi. Compare company email patterns before reaching out.
Profile bio
About Rafael Kioshi
• Experience working in large multinational companies in Cybersecurity and manufacturer of IT products and solutions, in international technical support operations and customer escalations with high criticality environments.• Great experience in crisis management situations, analysis and decision-making under pressure, troubleshooting and solving complex problems in L3 escalations at Latin America level, supporting remote and onsite teams and also performing customer onsite visits.• Experience supporting a wide variety of product lines.• Experience working with product engineering, also developing and delivering technical trainings to different audiences and languages.• Implementation and leadership of Quality projects, mapping the top issues affecting each product line and creating actions to mitigate them, as training sessions and technical documents, reducing the product failure rates and operational costs.• Fluent in Spanish, English and Portuguese
Listed skills include Sistemas Operacionais, Itil, Centro De Processamento De Dados, Cloud Computing, and 15 others.
Current workplace
Rafael Kioshi's current company
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Kaspersky
7 roles
Rafael Kioshi work experience
A career timeline built from the work history available for this profile.
Technical Account Manager
Responsible for relationship and management of technical escalations for corporate clients.
Jul 2019 - Apr 2022
Technical Support Engineer
Provide support for Kaspersky corporate products to corporate business customers and partners in the Latin America region.
Feb 2017 - Jun 2019
Technical Expert | Quality Engineer
- Resolution of escalations related to high complexity technical problems of Latex large format printers, computing, servers, operational system and network of Latin America customers, reducing costs by avoiding.
- Interface with engineering teams to report new issues detected at Latin America and work in partnership to deliver the solution and create the technical solution documentation.
- Implementation of projects to improve the diagnostic effectiveness and reduce the failure rate, creating Technical Debriefs with Call Centers and onsite engineers at Latin America level, documents with troubleshooting.
- Attended more than 10 new product introductions trainings with the engineering teams at United States and Spain for new product introductions. I made the localization of the training material for deploying in Brazil.
- Creation and delivery of more than 40 training sessions to call center L1 and L2 agents and field technicians to prepare the support chain to new products introductions and refresh trainings over the last 6 years. I.
- Definition of support strategy for new product introductions in the escalations organization, with definition of training strategy, processes, support units and training.
Jan 2005 - Oct 2016
Jan 2003 - Dec 2004
Jan 2002 - Dec 2003
Aug 2000 - Dec 2001
Team & coworkers
Colleagues at Kaspersky
Other employees you can reach at kaspersky.com. View company contacts for 3346 employees →
VA
Vitaliy Anfinogenov
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
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SB
Stanislav Burlutsky
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
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BH
Beng Hai Sim
Colleague at Kaspersky
Singapore, Singapore, Singapore
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AP
Alexander Platonov
Colleague at Kaspersky
Russia, Russian Federation
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JS
Javier Stransky
Colleague at Kaspersky
Argentina, Argentina
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AK
Alexander Klimov
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
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DM
Dmitry Mityugov
Colleague at Kaspersky
St Petersburg, St Petersburg City, Russia, Russian Federation
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VB
Vyacheslav Batenin
Colleague at Kaspersky
Russia, Russian Federation
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NH
Nicholas Hodgkins
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
View →
VS
Vadim Savin
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
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Vitaliy Anfinogenov
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
View →
SB
Stanislav Burlutsky
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
View →
BH
Beng Hai Sim
Colleague at Kaspersky
Singapore, Singapore, Singapore
View →
AP
Alexander Platonov
Colleague at Kaspersky
Russia, Russian Federation
View →
JS
Javier Stransky
Colleague at Kaspersky
Argentina, Argentina
View →
AK
Alexander Klimov
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
View →
DM
Dmitry Mityugov
Colleague at Kaspersky
St Petersburg, St Petersburg City, Russia, Russian Federation
View →
VB
Vyacheslav Batenin
Colleague at Kaspersky
Russia, Russian Federation
View →
NH
Nicholas Hodgkins
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
View →
VS
Vadim Savin
Colleague at Kaspersky
Moscow, Moscow City, Russia, Russian Federation
View →
2 education records
Rafael Kioshi education
Bachelor´S Degree In Computer Science
Technical High School In Electronics
Ete Getulio Vargas
FAQ
Frequently asked questions about Rafael Kioshi
Quick answers generated from the profile data available on this page.
What company does Rafael Kioshi work for?
Rafael Kioshi works for Kaspersky.
What is Rafael Kioshi's role at Kaspersky?
Rafael Kioshi is listed as Premium Support Group Manager at Kaspersky.
What is Rafael Kioshi's email address?
AeroLeads has found 1 work email signal at @kaspersky.com for Rafael Kioshi at Kaspersky.
Where is Rafael Kioshi based?
Rafael Kioshi is based in São Paulo, São Paulo, Brazil while working with Kaspersky.
What companies has Rafael Kioshi worked for?
Rafael Kioshi has worked for Kaspersky, Kaspersky Lab, and Hp.
Who are Rafael Kioshi's colleagues at Kaspersky?
Rafael Kioshi's colleagues at Kaspersky include Vitaliy Anfinogenov, Stanislav Burlutsky, Beng Hai Sim, Alexander Platonov, and Javier Stransky.
How can I contact Rafael Kioshi?
You can use AeroLeads to view verified contact signals for Rafael Kioshi at Kaspersky, including work email, phone, and LinkedIn data when available.
What schools did Rafael Kioshi attend?
Rafael Kioshi holds Bachelor´S Degree In Computer Science from Universidade Ibirapuera.
What skills is Rafael Kioshi known for?
Rafael Kioshi is listed with skills including Sistemas Operacionais, Itil, Centro De Processamento De Dados, Cloud Computing, Operating Systems, Management, It Management, and Team Leadership.
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