Rafael Lago Email and Phone Number
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My passion lies in the intersection of emerging technology and creating meaningful, integrated experiences between customer and companies.I am also eager for fostering productive relationships delivering best client experience. I am very detailed on understanding the business objectives providing effective service and guidance to address these needs in a timely manner to successfully achieve their goals.Professional engagements include Itaú Unibanco, Stone and AmBev. International experience includes one semester at the University of Gothenburg, Sweden - classes in English and focus on International Business.
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Sr. Visa Direct Specialized SalesVisa May 2024 - PresentSão Paulo, Brazil -
Key Account Manager Specialist - North AmericaEbanx Jun 2022 - May 2024São Paulo, BrazilIn charge of North American strategic accounts. Focused on driving strategy and prioritizing initiatives to help merchants expand globally. - Management of North America's top EBANX Accounts with a portfolio that processes USD 300M/year. - Establish a deep understanding of the merchant's needs to develop strategies to expand and maximize operations.- Develop and build solid relationships with key stakeholders to ensure high levels of satisfaction, develop innovative solutions and provide in-depth knowledge of the Latin American and African payment markets.- Identify new expansion opportunities aligned with the merchant's roadmap, with a focus on growth, high-performance level and forefront technology.- Conduct Quarterly Business Reviews (QBRs) focused on overviewing merchant operations, shaping strategy and reviewing merchant performance. -
Key Account Manager Specialist - Latam & EmeaEbanx Jun 2021 - Jun 2022São Paulo, BrazilIn charge of LatAm and European strategic and enterprise accounts. Focused on driving strategy and prioritizing initiatives to help merchants expand globally.- Management of Latin American and European top EBANX Accounts with a portfolio that processes USD 80M/year. - Collaboration with cross-functional areas acting as merchant team lead in Product, Engineering and Operations to improve merchant performance, payment method optimization and brand awareness.- Providing training and support to merchants to increase approval rates and reduce fraud and chargeback levels.- Building the strongest client relationship and becoming a trusted advisor to identify win-win opportunities.- Providing market expertise to properly identify, qualify and create a sustainable roadmap for the merchants.
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Business Development - Partnerships | ItiItaú Unibanco Jan 2019 - Jul 2021São Paulo, Brazil- Development of sales strategy and communication campaigns to engage iti partners, in collaboration with CRM, Planning and Data areas;- Launch of iti operation in Recife (Oct/19-Mar/20), responsible for structuring the Partnerships and Benefits area: (i) Implementation of new engagement initiatives on commercial establishments and managing expectations providing data to the merchants; (ii) Negotiation of partnership from inception to execution. Set-up and execution of the main events of iti at Recife: Reveillon Carneiros and Olinda Carnival. -
Account Manager - PartnershipsStone Jul 2017 - Jan 2019São Paulo Area, BrazilResponsible for managing ISO partners. At ISO we manage partners to overcome their results, guiding them with sales strategies, training on new products and monitoring KPIs. The function requires the high ability to engage Partners and also work with a multidisciplinary team. Strong analytical sense, focus on results and knowledge of the methodologies of projects and processes are part of the scope of my work. -
Financial Planning AnalystCervejaria Ambev Jan 2016 - Jul 2017São Paulo Area, BrazilResponsible for the budget of the Mooca Distribution Center (CD): control of expenses, trend of future expenses and analysis of opportunities for retention costs. Routine tasks included negotiating with suppliers to reduce costs, track postings of expenses, and have a systemic view to evaluate solutions and propose continuous improvements. Responsible for developing a follow-up method that allow quick decision-making on daily analysis of expenses. -
Strategic Planning InternFrooty Açaí Jul 2015 - Dec 2015Internship completed in Strategic Planning. The daily routine involved developing new reports to monitor the commercial, sales, and financial areas. Also, had involvement in corporate strategies. -
InternHsbc Commercial Banking Feb 2015 - Jul 2015Avenida Faria Lima - São PauloInternship completed in the Large Corporations business unit. Activities included the relationship with business managers to support the inclusion of new business proposals and credit evaluation.
Rafael Lago Skills
Rafael Lago Education Details
Frequently Asked Questions about Rafael Lago
What company does Rafael Lago work for?
Rafael Lago works for Visa
What is Rafael Lago's role at the current company?
Rafael Lago's current role is Payments | Cross Border.
What is Rafael Lago's email address?
Rafael Lago's email address is ra****@****.com.br
What schools did Rafael Lago attend?
Rafael Lago attended Insper, School Of Business, Economics And Law At The University Of Gothenburg.
What skills is Rafael Lago known for?
Rafael Lago has skills like Microsoft Powerpoint, Microsoft Excel, Business Planning, Microsoft Word, Visual Basic.
Who are Rafael Lago's colleagues?
Rafael Lago's colleagues are Du Lịch Việt Mỹ, Ramon Nelson, John Arango, Allison Whitson, Rohan Jijju, Rajeev Marupaka, Anthony Recinos.
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