Rafael Lago Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

In charge of North American strategic accounts. Focused on driving strategy and prioritizing initiatives to help merchants expand globally. - Management of North America's top EBANX Accounts with a portfolio that processes USD 300M/year. - Establish a deep understanding of the merchant's needs to develop strategies to expand and maximize operations.- Develop and build solid relationships with key stakeholders to ensure high levels of satisfaction, develop innovative solutions and provide in-depth knowledge of the Latin American and African payment markets.- Identify new expansion opportunities aligned with the merchant's roadmap, with a focus on growth, high-performance level and forefront technology.- Conduct Quarterly Business Reviews (QBRs) focused on overviewing merchant operations, shaping strategy and reviewing merchant performance.

São Paulo, Brazil

In charge of LatAm and European strategic and enterprise accounts. Focused on driving strategy and prioritizing initiatives to help merchants expand globally.- Management of Latin American and European top EBANX Accounts with a portfolio that processes USD 80M/year. - Collaboration with cross-functional areas acting as merchant team lead in Product, Engineering and Operations to improve merchant performance, payment method optimization and brand awareness.- Providing training and support to merchants to increase approval rates and reduce fraud and chargeback levels.- Building the strongest client relationship and becoming a trusted advisor to identify win-win opportunities.- Providing market expertise to properly identify, qualify and create a sustainable roadmap for the merchants.

São Paulo, Brazil

- Development of sales strategy and communication campaigns to engage iti partners, in collaboration with CRM, Planning and Data areas;- Launch of iti operation in Recife (Oct/19-Mar/20), responsible for structuring the Partnerships and Benefits area: (i) Implementation of new engagement initiatives on commercial establishments and managing expectations providing data to the merchants; (ii) Negotiation of partnership from inception to execution. Set-up and execution of the main events of iti at Recife: Reveillon Carneiros and Olinda Carnival.

São Paulo Area, Brazil

Responsible for managing ISO partners. At ISO we manage partners to overcome their results, guiding them with sales strategies, training on new products and monitoring KPIs. The function requires the high ability to engage Partners and also work with a multidisciplinary team. Strong analytical sense, focus on results and knowledge of the methodologies of projects and processes are part of the scope of my work.

São Paulo Area, Brazil

Responsible for the budget of the Mooca Distribution Center (CD): control of expenses, trend of future expenses and analysis of opportunities for retention costs. Routine tasks included negotiating with suppliers to reduce costs, track postings of expenses, and have a systemic view to evaluate solutions and propose continuous improvements. Responsible for developing a follow-up method that allow quick decision-making on daily analysis of expenses.

Internship completed in Strategic Planning. The daily routine involved developing new reports to monitor the commercial, sales, and financial areas. Also, had involvement in corporate strategies.

Avenida Faria Lima - São Paulo

Internship completed in the Large Corporations business unit. Activities included the relationship with business managers to support the inclusion of new business proposals and credit evaluation.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Administration And Management, General, Certificate

Activities and Societies: One semester at the University of Gothenburg, Sweden. Classes in English and focus on international business.One.