With over 6 years of experience in operations management and sales account management, I am a General Manager at Orange Pest Control & Services Inc., a leading provider of pest control solutions to residential and commercial clients across Florida. My mission is to improve processes, enhance customer relationships, and motivate teams to achieve excellence.In my current role, I have increased customer satisfaction, retention, and revenue by implementing Salesforce CRM, creating and delivering comprehensive training programs, and collaborating with cross-functional teams. I have also reduced errors and boosted productivity by applying data analysis and strategic planning skills. My expertise includes Salesforce, Google Suite, Servsuite, and Microsoft Office, as well as fluency in Spanish. I am also pursuing a Bachelor of Science in International Business Management at Broward College, with a focus on innovation and global markets. I am interested in connecting with other professionals and organizations in the pest control industry and beyond, and sharing my insights and best practices on how to drive growth and customer satisfaction.