Head of Latin America Deal Management Organization supporting all Lines of Businesses (On Premise, Services, HW, Cloud) on the most strategic, high value, and complex transactions in the region.

Provide centralized and highly efficient contracts and order management services to multiple Lines of Businesses within North America sales force. Our 170+ employees Shared Services Center (SSC) based in Costa Rica provides centralized software license/services contractual support and order management services to US, Canada and Latin America sales force. The scope of my responsibilities include:•Shared Services Center (SSC) overall operations•Develop, implement, and execute business and organizational strategies to maximize SSC operational efficiency and effectiveness •Manage SSC operations within budget and operating expenses•Coordination and supervision of recruiting and hiring SSC employees•Ensure contractual processes in North America and Canada comply with Oracle’s standard policies and procedures. • SSC professional skills and management development to properly and effectively attend business requirements and manage our organization within expected service levels within a constant and dynamic industry changes•Ensure our customer receive timely delivery of accurate contracts -Ensure correct booking of signed contracts into Oracle internal systems

As head of the contracts organization for the Latin American region I was in charge of supervising, coordinating and leading an organization composed of 60 contract specialists/analysts with presence in 9 countries (Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Puerto Rico, Perú, Venezuela). During my tenure in this position, we’ve successfully implemented the contracts organization model in Latin America and migrated several tasks/areas/processes to the SSC building strong relationships with our internal and external customers by consistently delivering software licenses and services contracts at the highest quality and commitment, and reducing turnaround time to customers (internal) requests. The scope of my responsibilities included: • Promote to my whole organization our Oracle values, knowledge transfer, organizational and leading skills • Coordinate tasks and roles amongst my organization members to ensure we provide the contractual and business advisory support to all our Line of Business (LOBs)• Participation in the contracting and business practices’ side of key and important software license and services negotiations/deals in the region • Explain and negotiate Oracle standard clauses and terms and conditions with the customer in order to get an Oracle standard contract accepted and signed.• Serve as liaison with our Shared Services Center in India for deal processing • Close involvement with our corporate revenue recognition group and legal counsels on particularly complex deals and RFPs• Ensuring compliance with global standards and processes in all Latin-American subsidiaries• Ensuring we have controls in place and documented processes in order to comply with SOX Act (Sarbanes-Oxley) and internal audit requirements• Ensuring high standards in local contracts employees’ service to the different line of businesses (LOBs)

• Ensure contractual process in all Latin American countries comply with Oracle’s standard policies and procedures. • Ensuring all Oracle contracts and standard documentation are rolled out and consistently used in LAD• Ensure the line of business, partners, resellers, and distributors receive the necessary training related to Oracle Business Practices, policies, and procedures

• Develop a contracts model and teams within the North of Latin America region (Colombia, Central America, Caribbean, Venezuela) in order to ensure Oracle policies, contracts, practices, order process, and pricing are implemented, used, and followed• Drafting software license and consulting contracts actively involving our legal department for the revision of non-standard T’s & C’s, and the revenue recognition group to anticipate and minimize journal entries and deferrals of revenue. • Review and approval of Services proposals and contracts (Technical Support, On Demand, Premium Support, etc), non-standard and government support renewals’ contracts, education proposals and contracts. • Actively involved in complex government deals advising on legal, revenue recognition, segmentation issues, pricing, licensing and business practices to structure license transactions and to ensure that the booking of deals are compliant with corporate and internal audit’s guidelines, rules and policies.• Provide support to the Sales Force by advising on Oracle's dynamic business practices, licensing and pricing policies. • Provide support on licensing, revenue recognition issues, business practices and migrations to Emerging Latin America (Colombia, Central America, Caribbean and Venezuela) contracts specialists.

• In charge of preparing quarterly financial results and press releases for the investor community, analysts, and shareholders. • Structured, organized, and managed a US$25 million commercial papers issue. • Scheduled and coordinated special/annual stockholders’ meetings. • Maintained close relationship with analysts (local/foreign), potential investors, and Stockholders submitting and clarifying all pertinent financial information. • I was the substitute manager in the treasury department for three months making capital investments in bolivars and dollars, controlling daily cash flows, and supervising the accounts payable/receivable departments. Managed capital investments in US dollars. • Created and maintained ample business relations with foreign and domestic commercial banks. • Contacted existing and prospective clients in order to ascertain total customer satisfaction following up on clients’ inquiries and complaints. • Directed the company’s Web Site development process. • Member of the team in charge of processing, editing, and publishing the company’s annual reports. Performed as Financial Analyst II • Creating financial models and projections of future cash flows, financial ratios, operative and net margins, Internal Rate of Return (IRR), and Net Asset Value (NAV) among other indicators. • Actively involved in preparing Capital Expenditures Programs (CAPEX) and budget forecasting. • Developed valuation models for potential investments and several assets on the Balance Sheet. Created presentations of financial projections results for the President and Executive Committee.

• Responsible for creating financial models and discounted cash flow valuation analysis. • Participated in debt restructuring processes and capital market operations. • Collaborated in several Due Diligence processes. • Provided presentations in Power Point of every financial analysis made on a monthly basis. • Trained incoming personnel in company’s policies and procedures. Created annual reports and organized schedules of incoming staff.