Rafael Melo Email & Phone Number

St George, Utah, United States

• Conducted in-depth evaluations to identify 25 members' strengths and areas for improvement.• Designed targeted training programs for individual team members to enhance skills and performance.• Developed and implemented projects and initiatives that boosted retention rates from 46% to 62%.• Led weekly meetings for 45+ staff members and provided training to boost performance.• Handled schedule management, shift assignments, team meetings, and other managerial tasks.

St George, Utah, United States

• Created and provided weekly training to help 5 team members keep high retention rates.• Held weekly team and individual meetings to boost 5 employees skills and goals.• Performed 10 official quality evaluations weekly to ensure customer satisfaction.• Strengthened team skills by providing constructive and effective feedback weekly.• Mentored and trained new hires to ensure smooth integration and performance.

St George, Utah, United States

• Addressed over 40 customer concerns and questions promptly, ensuring effective resolutions.• Consistently exceeded proposed goals and quotas, demonstrating strong performance and dedication.• Delivered exceptional customer service, earning 5+ performance awards.• Alleviated challenging situations daily, ensuring a positive and professional customer experience.• Converted dissatisfied customers into loyal clients by resolving their issues and improving their experience.

Prague, Czechia

• Prospected new leads for English courses, Career courses and other Career services.• Adjusted content of sales conversations by studying the profiles of potential clients using LinkedIn, CRM, and CVs.• Advised clients on best employment strategies and coached regarding CVs and LinkedIn profiles.• Directed cold calls and presentations in English & Portuguese.

Prague, Czechia

•⁠ ⁠Serving as a direct contact for potential students by answering questions and providing assistance•⁠ ⁠Reaching out to new countries and finding new outreach approaches to attract more candidates•⁠ ⁠Helping potential candidates choose the right study track to ensure that they are accomplishing their goals

Piracicaba, São Paulo, Brasil

• Led 50+ training meetings, developing strong organizational skills.• Prospected potential clients through phone calls, social media, door-to-door outreach, street interactions.• Worked as a financial and executive secretary, handling finances and logistics.• Improved time-management and relationship-building skills through diverse volunteer responsibilities.• Supervised and trained over 70 volunteers at local and regional levels as a group leader.

Bachelor’S Degree In Applied Business Management, Business Administration And Management, General

Education record

High School Diploma