Teaching Hispanic Texts and Introduction to Spanish and Latin American Film

Gathering, analysing, and utilising relevant data to develop improvements to platform’s policies.Identifying inefficiencies in workflows, suggesting, and developing new solutions.Recognising trends and patterns and escalating issues to the global team while being involved throughout the process.Performing root-cause analysis to identify areas of improvement and suggesting action planCommunicating with diverse stakeholders involved in the process of policy and process update and implementation.Research and resolve issues related to platform policy violation, with focus on global legal escalation, and spam.Resolving inquiries via ticketing system empathetically, accurately and on time using platform’s Community Standards.Remaining up-to-date on workflow, operational guidelines, and policy updates changes.

Teaching English for adults. Material and resource development including assessment materials. Preparing students for formal examinations. Expand student’s English learning and understanding by providing language development opportunities

Translating and reviewing (proof, quality management, testing) of different types of content (marketing, life, sciences) in Portuguese/English, ensuring that quality is ready for client delivery. Securing the correct style and tone of translated documents.Flexibility and adaptability to the different assignments and requirements using the relevant tools and skills in each case.

Creating and assisting in the development of new bots and AI.Facilitating the fluid introduction and scaling of new tools, UI features, and workflows to operations by advocating for practical changes, troubleshooting functionality, and providing timely feedback on proposed updates.Organising onboarding programs for New Hires ensuring their induction and learning processes are achievedDeveloping and facilitating learning solutions, strategies, and benchmarks to measure and determine effectiveness of L&D activityEvaluate current training/solutions for effectiveness and recommend improvements or other strategies for enhancing solutionsDelivering innovative solutions, advocating new product features to create a base policy/methodology which is now used by all Duplex operations agents. Facilitating training to vendors and employees, including coaching, E-learning design and mentorship programsEnsure on-time delivery of products through resource planning and management, data analysis, task prioritization and monitoring; end-to-end responsibility from the initial phase of scoping to final implementation.Collaborating with the cross-functional Engineering, Operations and Product Management teams on strategy, process improvement and technology implementation.Analysing user data reports, collecting feedback as a basis for product improvement. Drafting and executing experience related test plans.Developing policies and training material for new & current use-cases.

Verify and review information as per policy and guidelines. Follow all compliance and security measures relating to client data.Take action on process changes and updates and handle the same with proper research.Adhere to process quality metrics and strive to exceed the monthly/annual quality and productivity targets.Adhere to process norms and structure.Ability to gather information via outbound calls to businesses within specific country locations.Ability to work with a high degree of accuracy.Acting as RTA supporting site-level resources with real-time management of schedule adherence and productivityEnsuring all work is performed in accordance with SLAs and metrics.

Assisting customers in selecting and purchasing products while ensuring excellent customer service.Dealing with customer queries and complaints in a polite and professional manner.Customer service in a gas station and assisting the loyalty program in store, solving issues and complaints related to the program.Understanding services and products to create the best experience for customers.

Researching and resolving client’s inquiries, following procedures and guidelines. Escalating and directing queries to responsible departments.Negotiating and selling divert products offered by the bank.Dealing with fraud and credit risk analyses Complying with data protection and financial rules.

Responding to client’s requests via phone and email.Identifying business opportunities and closing deals.Researching and resolving client’s inquiries, following procedures and guidelines. Escalating and directing tickets to responsible departments.Monitoring, reviewing, and analysing fraudulent activity through system, tools, and reports, investigating, and deterring action. Liaising with other departments and stakeholders to escalate fraud trends, providing recommendation for enhancing system fraud rules.Complying regulatory requirements and data protection.Reaching monthly sales targets and KPI’s.