Rafael Murillo Email & Phone Number

With over ten years of experience in the pharmaceutical equipment industry, I have developed strong skills and competencies in project management, service operations, customer care, and budgeting. As a Sr. Customer Care Manager at Fedegari Group, I led a team of account managers and service engineers, ensuring the quality and efficiency of the installation, modification, maintenance, and repair of the equipment. I also monitored and improved the key performance indicators, such as customer satisfaction, service revenue, and profitability. Additionally, I oversaw the service contracts and agreements, managed the annual budget, and coordinated the technical support and training for the clients. I also worked as a Project Manager at Fedegari Group, where I planned and executed the projects, from the design and engineering to the commissioning and validation of the equipment. I am passionate about delivering innovative and reliable solutions for the pharmaceutical industry, and I am always eager to learn new technologies and best practices. I value teamwork, communication, and customer service, and I strive to contribute to the success and growth of the organization.