As an Operations managers, my responsibilities include:Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance.Oversee budgeting, reporting, planning, scheduling and auditing.Determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other trades and organizationsSupport worker communication with the management team.

In charge of all Concierge and Guest Services duties, wich include providing information, dealingwith guest requests (tours, reservations in restaurants, flights, etc); arranging transportation(airport transfers and car/taxi to assorted locations) and paper work such as HR related duties(performance assesments of Concierges and Guest Services teams, disciplinary actions and etc).

Served guests during meal times with speed and efficiency. Assisted guests with placing ordersin an informative and helpful fashion. Maintained knowledge of current menu items, garnishes,ingredients and preparation methods. Suggested additional items to customers, as appropriate, toincrease restaurant sales. Effectively communicated with kitchen staff regarding customerallergies, dietary needs and other special requests.

Kept records of room availability and guests' accounts, manually or using computers. Performedbookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guestcomments or complaints, referring customers to managers as necessary. Recommended topdining and entertainment options for guests in the city.Greeted all guests in a courteous andprofessional manner.

Directed the daily activities of the 12-member front desk team. Fostered strong workingrelationships with all hotel departments. Monitored the appearance and performance of the frontdesk staff. Served as public relations representative for the hotel. Served as public relationsrepresentative for the hotel. Monitored room availability.

Answered user inquiries regarding computer software and hardware operation. Set up equipmentfor employee use. Installed and performed repairs to hardware, software and peripheralequipment, following design and installation specifications.

Guarantee that requested items were properly delivered to guests' rooms. Recorded guestcomments or complaints, referring customers to managers as necessary. Created new processesand systems for increasing customer service satisfaction.

Promptly served all food courses and beverages to guests. Regularly checked on guests toensure satisfaction with each food course and beverages. Managed closing duties, includingrestocking items and reconciliation of the cash drawer. Delivered exceptional, friendly and fastservice.