Sensedia is a Brazilian company specialized in API Management solutions and system integration. Founded in 2007, the company stands out for providing technologies that enable organizations to efficiently create, manage, and optimize APIs (Application Programming Interfaces). Recognized as a Leader by Forrester Wave™ (API Management Solutions Q3 2022), the company has earned international awards, including 'SaaS Company of the Year' at the Global Business Tech Awards and 'Best Real-Time Payments… Show more Sensedia is a Brazilian company specialized in API Management solutions and system integration. Founded in 2007, the company stands out for providing technologies that enable organizations to efficiently create, manage, and optimize APIs (Application Programming Interfaces). Recognized as a Leader by Forrester Wave™ (API Management Solutions Q3 2022), the company has earned international awards, including 'SaaS Company of the Year' at the Global Business Tech Awards and 'Best Real-Time Payments Solution' at the Paytech Awards - Fintech Futures.Responsibilities:• Lead and guide the software development team, fostering a collaborative and motivating work environment.• Manage individual and collective team performance, providing regular feedback and identifying development opportunities.• Define clear goals and objectives for the team aligned with company and client goals.• Collaborate with clients and stakeholders to understand requirements, expectations, and ensure successful project delivery.• Facilitate meetings and agile ceremonies,promoting effective communication and collaboration.• Identify and mitigate risks, resolve impediments, and ensure the team has the necessary resources to perform their work.• Foster innovation and continuous improvement, encouraging the adoption of best practices and technologies.• Promote a culture of quality, ensuring the delivery of high-quality software.• Conduct regular 1:1 meetings with team members to discuss career goals, challenges and performance.• Resolve conflicts within the team and maintaining a harmonious working environment.• Facilitate team-building activities to strengthen interpersonal relationships and team cohesion.• Conduct performance evaluations, recognizing achievements and addressing areas for improvement.• Encourage a culture of open communication, where team members feel comfortable sharing ideas and feedback.• Ensure a healthy work-life balance for team members and promoting well-being. Show less

TIM is a company within the Telecom Italia Group, present in Brazil since 1998, and is one of the most prominent mobile operators in the country, serving all Brazilian states with over 53 million customers.Key Projects:• TIM X: A new CRM system used by over 10,000 internal clients.• Flow One: A new provisioning platform capable of processing over 151 million transactions per month, connecting to 26 IT platforms and 36 network platforms.• New Billing: Implementation of a… Show more TIM is a company within the Telecom Italia Group, present in Brazil since 1998, and is one of the most prominent mobile operators in the country, serving all Brazilian states with over 53 million customers.Key Projects:• TIM X: A new CRM system used by over 10,000 internal clients.• Flow One: A new provisioning platform capable of processing over 151 million transactions per month, connecting to 26 IT platforms and 36 network platforms.• New Billing: Implementation of a new billing platform (BSCS iX) responsible for 15 million high-value customers.Key Achievements:• Led and delivered significant projects involving various business areas, including Strategy, Marketing, Digital, Finance, Taxation, Anti-fraud, Sales, and Customer Service.• Coordinated and led teams of up to 10 employees and 80 indirect participants.• Managed large projects with budgets of up to R$100 million, monitoring overall performance, scope, cost, timelines, and deliverables.Responsibilities:• Act as a facilitator, organizing and leading agile ceremonies (Scrum, Kanban, and Extreme Programming - XP), ensuring that agreed-upon time boxes are respected, and motivating teams for effective preparation to generate maximum productivity during iterations.• Plan and structure the backlog, collaborating with product managers for prioritization.• Engage and influence stakeholders at all levels.• Promote effective communication, keeping stakeholders informed about changes in the project scope and blockers.• Serve as a Negotiator/Conflict Resolver, facilitating communication within and outside the team and resolving internal or organizational and/or political conflicts.• End-to-end program management with teams located in different countries. Show less

Key Projects:• 4G / LTE: Installation of over 1,800 antennas with 4G technology in more than 300 cities.• TIM Live Internet: Development and implementation of a new Residential Broadband Internet Product in 173 cities using WTTx technology.Results:• Managed large projects with budgets of up to $60 million, considering overall performance, scope, cost, timelines, and deliveries.• Coordinated and led 20 Project Managers in a War Room for 1 year.• Led and… Show more Key Projects:• 4G / LTE: Installation of over 1,800 antennas with 4G technology in more than 300 cities.• TIM Live Internet: Development and implementation of a new Residential Broadband Internet Product in 173 cities using WTTx technology.Results:• Managed large projects with budgets of up to $60 million, considering overall performance, scope, cost, timelines, and deliveries.• Coordinated and led 20 Project Managers in a War Room for 1 year.• Led and delivered over 20 service creation projects that impacted all areas of the business, including Strategy, Marketing, Digital, Sales, and Customer Service.Responsibilities:• Lead a cross-functional team of talented professionals from different geographic locations, cultures, and organizations, including TIM and its suppliers.• Ensure the team understands the vision and strategy; collaborate with engineering to break down and prioritize work in a backlog.• Facilitate key program meetings, including managing agendas and content, pre-briefing stakeholders, recording and managing actions, and ensuring escalations are tracked and resolved.• Make decisions based on analyses, user feedback, and business objectives. Establish clear goals and priorities and manage stakeholder expectations.• Apply a structured methodology to manage the program across multifunctional teams.• Engage and influence stakeholders at all levels.• Maintain effective communication throughout the project lifecycle, keeping stakeholders informed about changes in project scope, blockers, and coordinated issue resolution. Hold project members accountable for delivering their part in the project.• Create program plans and schedules to support and track milestone delivery, using tasks, dependencies, and deadlines. Show less

Responsibilities:• Collaborate with business and users to define needs, identify issues, evaluate potential solutions, demonstrate, and implement improvements.• Serve as a point of contact for other teams to resolve complex issues.• Formulate and define system scope and objectives for complex projects, fostering communication between business leaders and IT.• Support system change processes from requirements to implementation, providing data based on information… Show more Responsibilities:• Collaborate with business and users to define needs, identify issues, evaluate potential solutions, demonstrate, and implement improvements.• Serve as a point of contact for other teams to resolve complex issues.• Formulate and define system scope and objectives for complex projects, fostering communication between business leaders and IT.• Support system change processes from requirements to implementation, providing data based on information analysis.• Act as a consultant or coach for new or junior analysts and work collaboratively to achieve business objectives.• Review user stories to ensure they are fully developed with descriptions, business acceptance criteria, and estimated.• Communicate within and outside the organization to influence leadership to adopt new practices, approaches, and concepts.• Responsible for promoting and implementing, whenever possible, Digital-aligned solutions to optimize processes.• Participate in the entire system development lifecycle, working within broadly defined parameters, including executing the test plan and solution quality needs.• Root cause analysis and documentation of complex incidents. Apply fault-finding techniques and preventive maintenance instructions. Show less

Responsibilities:• Root cause analysis and documentation of complex incidents. Apply fault-finding techniques and preventive maintenance instructions.• Collaborate with business and users to define needs, identify issues, evaluate potential solutions, demonstrate, and implement improvements.• Formulate and define system scope for projects.• Support system change processes from requirements to implementation and provide data based on information analysis.