Rafael Pol Email and Phone Number
Rafael Pol work email
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Rafael Pol personal email
Dedicated, dependable, strong performer with a great attitude, focused on goals and capable of producing positive results. Over 45 years of Airline experience in Ramp and Customer Service as well as customer self service applications, Digital Reliability and Quality Assurance. A proven versatile team player who can multitask and adapt to changing business needs.Specialties: Experience in Ramp, Customer Service, Operations Management, Project Management in future strategies applications, Customer Self Service applications,Digital Reliability, User testing and Quality Assistance management.
United Airlines
View- Website:
- united.com
- Employees:
- 50001
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Eqrm Manager- QualityUnited Airlines Aug 2020 - Present
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Sr. Staff Rep. / Digital ReliabilityUnited Airlines May 2011 - Nov 2021Responsible for the quality assurance aspect of all present and future digital displays as well as all airport Check-In Kiosk
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Sr. AnalystUnited Airlines Nov 2007 - Aug 2020Chicago, Illinois, United States
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Sr. Staff Representative/AnalystUnited Airlines Jan 2009 - May 2011Cashless Lobby - Provide analysis and project management to seek feasibility of a cashless lobby environment with a potential of $1.4 M in savingsGate Informational Displays - work with the airports and IT to install product - 2010 -19 new stations added representing over $900K in UP value with no or minimal cost to the DivisionMobile Boarding Pass – Manage equipment and training provided to TSA Develop a strategy for the future Baggage ServiceRedesign Project - Improve the overall process time to reconcile passenger and delayed baggage. Green Belt Project - Resulted in a saving of $577KCall Centers - Improve the consistency of the information provided to the customer minimizing the number of call backs - Estimate of cost savings - $102KPlanned and supported a World Wide Conference with over 200 attendees from all over the system
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Sr Staff Rep Customer ServiceUnited Airlines Jul 2007 - Jan 2009Supported Baggage Service offices throughout the system, insuring process and procedure were followed to company set standards.
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Operating Manager - O'Hare Customer ServiceUnited Airlines Aug 2005 - Jul 20072005-2006- Operating Manager for the Lobby and Baggage Service2006-2007 - Operating Manager for Global Service, Red Carpet Rooms and International arrivals/departures.My experience expands thoughout a period of 35 years in various positions in both Union and Management positions within United.
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Ramp Service, Ramp Service Supervisor And Customer Service SupervisorUnited Airlines Jun 1978 - Nov 2005Chicago, Illinois, United StatesStarted my career with United as a Ramp Service agent; performing all a ground support activities involved in servicing a flight. In 1992 I became a Ramp supervisor, in charge of various areas at O’Hare. In 1994 I joined the Customer Service organization as a Supervisor in which I had the opportunity to perform every role available as a supervisor.
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Operations SupervisorUnited Airlines Jan 1994 - Jan 2005
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Ramp Service RepresentativeUnited Airlines Jun 1978 - Jan 1994Performed all aspects of loading and off- loading of aircraftFood runnerDe-IcingBaggage and Cargo
Rafael Pol Skills
Rafael Pol Education Details
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United AirlinesManagement And Busines Courses -
Gordon Technical High School
Frequently Asked Questions about Rafael Pol
What company does Rafael Pol work for?
Rafael Pol works for United Airlines
What is Rafael Pol's role at the current company?
Rafael Pol's current role is eQRM Manager- Quality at United Airlines.
What is Rafael Pol's email address?
Rafael Pol's email address is fe****@****bal.net
What schools did Rafael Pol attend?
Rafael Pol attended United Airlines, Gordon Technical High School.
What are some of Rafael Pol's interests?
Rafael Pol has interest in New Technology, Education, Airplanes, Travel, Classic Cars.
What skills is Rafael Pol known for?
Rafael Pol has skills like Operations Management, Airports, Airlines, Aviation, Training, Flights, Commercial Aviation, Avionics, Program Management, Customer Service, Leadership, Aircraft.
Who are Rafael Pol's colleagues?
Rafael Pol's colleagues are Sergio Apollo, Milton Plumer, Eduardo Akira Takaku, Frank Roppo, Pmp, Kim Bonds, Lorraine Morris, Frederick Worrell.
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Rafael Pol
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