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Rafael Rico Email & Phone Number
Technical Services Director
at
Digicel Pacific
LinkedIn matched
✓ Verified August 2026
2 data sources
Profile completeness 86%
Current company
Role
Technical Services Director
Location
Spain
Company size
Who is Rafael Rico? Overview
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Quick answer
Rafael Rico is listed as Technical Services Director at Digicel Pacific, a with 8694 employees, based in Spain. AeroLeads shows a matched LinkedIn profile for Rafael Rico.
Rafael Rico previously worked as Senior Consultant at Synodata and Head of ICT Technical at Digicel Group.
Company email context
Email format at Digicel Pacific
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Digicel Pacific
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Profile bio
About Rafael Rico
I am enthusiastic about solving customer problems with technology. I always like to ask “Why?” as that fuels my curiosity—seeking new knowledge and experiences—which I believe is extremely important to thrive in a highly evolving IT & ICT landscape.Throughout my career, I have been fortunate to work with diverse and multicultural teams (35+ nationalities in 6 countries) in challenging and demanding environments within complex matrix organizations. This exposure has allowed me to grow on both personal and professional levels; as a result, I can successfully adapt to change, deal with uncertainty and ambiguity, and execute plans with given constraints.I have been involved in the Airline and Telecom industries, working for:Large Enterprises: managing several functional areas of IT Infrastructure and Operations (Service Desk, Desktop Support, Data and Voice Networks, Databases, Servers, Data Center, Enterprise Applications, Unified Communications, Telecommunications, and Information Security).Service Providers: managing Operations and Technical areas while supporting Commercial and Finance teams (Product Management, Project Management, Vendor Management, Customer Care, Sales Engineering, Service Delivery, Technical Support, Service Desk, Managed Services, and NOC) at different variants of Service Providers (Communications Service Provider, Internet Service Provider, IT Service Provider, Managed Service Provider, and Systems Integrator).Key Experience:Extensive IT/ICT technology, products, services, and management knowledge.Hands-on experience in multi-vendor technologies.Leading cross-functional and multicultural teams.Technical and Commercial acumen. Telecom and Airline sectors.International exposure.
Listed skills include Telecommunications, It Service Management, Ip, It Management, and 46 others.
Current workplace
Rafael Rico's current company
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Digicel Pacific
9 roles
Rafael Rico work experience
A career timeline built from the work history available for this profile.
Technical Services Director
CurrentLeading ICT services quote to cash (QTC) and in-life support (ILS) processes. In charge of Sales Operations, Sales Engineering, Service Delivery, Service Assurance, Professional & Managed Services, Project Management, and Field Services for the Enterprise Fixed Broadband, Enterprise Services, and Postpaid TV Business Units.Responsible for cross-functional stakeholder management (Commercial, Sales, Finance, Products, Customer Care, and Technology). Promoting the use of SFDC as a single customer view source.
May 2019 - Present
Senior Consultant
Synodata
Senior Consultant providing professional services to companies in the areas of IT Infrastructure and Operations, ITSM, ICT, Telecommunications, TEM, IoT, Managed Services (MSP & MSSP), Process Improvement, Systems Integration, Account Management, and Project Management.
Oct 2017 - Apr 2019
Head Of Ict Technical
Head of the ICT Technical Operations team, in charge of Service Design (a.k.a Presales), Service Transition (a.k.a. Provisioning), Service Operation (a.k.a. Support), Project Management, Service Desk, and Field Services functional areas for the Consumer and Enterprise Fixed Broadband and Enterprise Services Business Units.Liaison between Commercial, Sales, Finance, Products, and Technical areas.
Jan 2013 - Sep 2017
It Infrastructure Manager
Senior Manager in charge of the Technical Operations for the IT Infrastructure (Servers, Data and Voice Network, Information Security, Contact Center IT Infrastructure, and Project Management) and Enterprise Fixed Broadband (wireless local loop, IP RAN, IP Core, and Field Services) Business Units.
Feb 2011 - Dec 2012
It Infrastructure Manager
Senior Manager in charge of the IT Infrastructure (Servers, Data and Voice Networks, Databases, Desktop Support, Service Desk, Information Security, and Contact Center IT Infrastructure) Service Area.
Jan 2010 - Jan 2011
Technical Support Manager
Senior Manager in charge of Technical Support for ORACLE Technology products, leading a select team of Field Services and SME engineers.
Jun 2008 - May 2009
It Infrastructure Manager
Senior Manager in charge of the IT Infrastructure (Servers, Data and Voice networks, Information Security, Desktop Support, Service Desk, and Project Management) Business Unit, supporting Corporate, Back Office, Airports, and Ticket Center Offices.
May 2006 - Nov 2007
It Infrastructure And Operations Supervisor [Multiple Roles]
Held several supervisory roles in IT Infrastructure and Operations (Servers, Data and Voice networks, Corporate Applications, Desktop Support, and Service/Help Desk) Business Unit, as well as a key contributor in strategic company-wide projects.
Jul 1994 - Apr 2006
Team & coworkers
Colleagues at Digicel Pacific
Other employees you can reach at digicelgroup.com. View company contacts for 8694 employees →
JC
Jason Charles
Colleague at Digicel PacificTrinidad And Tobago
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SS
Seraphin Sheila
Colleague at Digicel PacificDominican Republic
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CS
Clive Sigop
Colleague at Digicel PacificMorobe, Papua New Guinea
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WJ
Wilminau Jean-Charles
Colleague at Digicel PacificHaiti
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DR
Danato Richards
Colleague at Digicel PacificJamaica
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SF
Sean-Dale Ffrench
Colleague at Digicel PacificPortmore, Saint Catherine, Jamaica
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SG
Shamara Grant
Colleague at Digicel PacificKingston, Jamaica
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LA
Lois Akivi
Colleague at Digicel PacificPort Moresby, National Capital District, Papua New Guinea
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LG
Lee Godinet
Colleague at Digicel PacificSamoa
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AB
Alesa Bond
Colleague at Digicel PacificJamaica
View →
Jason Charles
Colleague at Digicel PacificTrinidad And Tobago
View →
SS
Seraphin Sheila
Colleague at Digicel PacificDominican Republic
View →
CS
Clive Sigop
Colleague at Digicel PacificMorobe, Papua New Guinea
View →
WJ
Wilminau Jean-Charles
Colleague at Digicel PacificHaiti
View →
DR
Danato Richards
Colleague at Digicel PacificJamaica
View →
SF
Sean-Dale Ffrench
Colleague at Digicel PacificPortmore, Saint Catherine, Jamaica
View →
SG
Shamara Grant
Colleague at Digicel PacificKingston, Jamaica
View →
LA
Lois Akivi
Colleague at Digicel PacificPort Moresby, National Capital District, Papua New Guinea
View →
LG
Lee Godinet
Colleague at Digicel PacificSamoa
View →
AB
Alesa Bond
Colleague at Digicel PacificJamaica
View →
FAQ
Frequently asked questions about Rafael Rico
Quick answers generated from the profile data available on this page.
What company does Rafael Rico work for?
Rafael Rico works for Digicel Pacific.
What is Rafael Rico's role at Digicel Pacific?
Rafael Rico is listed as Technical Services Director at Digicel Pacific.
Where is Rafael Rico based?
Rafael Rico is based in Spain while working with Digicel Pacific.
What companies has Rafael Rico worked for?
Rafael Rico has worked for Digicel Pacific, Synodata, Digicel Group, Trilogy International Partners, and Millicom (Tigo).
Who are Rafael Rico's colleagues at Digicel Pacific?
Rafael Rico's colleagues at Digicel Pacific include Jason Charles, Seraphin Sheila, Clive Sigop, Wilminau Jean-Charles, and Danato Richards.
How can I contact Rafael Rico?
You can use AeroLeads to view verified contact signals for Rafael Rico at Digicel Pacific, including work email, phone, and LinkedIn data when available.
What skills is Rafael Rico known for?
Rafael Rico is listed with skills including Telecommunications, It Service Management, Ip, It Management, Team Leadership, Infrastructure, Data Center, and Wireless.
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