Rafael Santos Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Specialized Logistics Services: Commitment, reliability, speed and accuracy of information are differentiators that guide a good and lasting partnership. We take care of the entire import and export process, moving products from anywhere in the world to the chosen destination.

São Paulo, Brazil

Planning and delivering CRM strategies to increase loyalty and retention across the company. - Perform monthly KPI reports. - Ensuring the CRM platform captures all required information at key points in the customer cycle. - Mapping customer journeys by analysing touch points along a pipeline and maximising commercial opportunities with this information. - Overseeing direct communication with customers through a chosen CRM system and resolving customer complaints quickly. - Monitoring and maximising customer lifetime value (CLV) strategies ensuring maximum profitability. - Segmenting customer databases and maintaining lists of segmented customers. - Identifying new leads, opportunities and target audiences to optimise ROI. - Migrating different communication channels to more effective, cost-worthy ones. - Developing strategies for testing all aspects of a CRM and making sure the most effective approach to customer relationships is always taken. - Bringing departments together and maintaining high levels of cooperation between them. - Knowing your competition and strategizing accordingly. - Acknowledging individual customer concerns and needs and then catering to them.

São Paulo, Brazil

Manage implementation and improvement projects in the national and international transportation industry for Corporate Accounts focused in fashion retail, with primary focus on import and export business accordingly customers needs. From Feb 2015 until June 2015 based in Miami (partner: Continental Freight Forwarding), handling outbound/export projects. Evaluate and process import and export documents for various accounts for Brazilian Customs Federation system and obtain all custom releases and invoices for all import accounts. Prepare and processes all import and export documents and broker invoices and manage all contain shipments in coordination with freight carriers and customers.

São Paulo, Brasil

Develop new and fresh strategies to respond to high-volume client concerns and meet budget guidelines. Analyze market needs, develop account strategies and convey to chief responsible personnel. Propose new products to clients using entire data sources to prepare and conduct optimum presentations. Identify account distribution and resolve void issues. Promote price point integrity and involve with retail level -parity at Headquarter. Contribute in proper product quantity enabling client to retail profitably. Increase accounts revenue and identify fresh business opportunities adhering to given budget structure. Maintain client relations to build excellent reputation for service and produce repeat business. Interact regularly with top ten accounts related to weekly selling, deliveries and stock availability. Develop relations between company and client following details to ensure quick response to identified problems. Recommend management routinely of tribulations and opportunities trying to resolve issues and improve growth prospects. Maintain steady in-store visitation frequency to ensure implementation of brand presence, door volume, visual roll-out and driving turn. Plan steadily and arrange work efficiently. Schedule advance working appointments and respond promptly.

São Paulo, Brasil

Evaluate and process import documents for various accounts for Brazilian Customs Federation system and obtain all custom releases and invoices for all import accounts. Administer delivery of all cargo and process all custom releases and monitor all receivables and ensure work within required timeframe and assist supervisors to resolve all transaction issues. Provide optimal customer services to all clients and maintain status report for all shipments and maintain knowledge on all technical issues for brokers and collaborate with various departments for release of all goods from customs. Maintain and update knowledge on all customs clearance process and evaluate all self study courses and present same to company and execute required transportation strategies and ensure work according to customers and supplier requirement. Collaborate with inventory planning team and freight forwarders and administer appropriate movement of all goods and supervise all freight flow and ensure clearance and delivery of all import goods. Supervise all new products and associate shipments and ensure arrival of all goods within required timeframe and catalog and coordinate with product development and merchandising team to establish all transportation costs and evaluate all product selection. Evaluate all import transportation and assist in clearance of all invoices for payment and monitor transportation of all sample products and perform regular evaluation of all photo samples. Prepare and processes all import documents and broker invoices and manage all contain shipments in coordination with freight carriers and customers.

São Paulo, Brasil

Arranged domestics and international shipments for customers. Created sales and inventory reconciliation reports. Prepared documents for ocean and air freights for customs clearance. Handled customer's inquiries and resolved customer's complain. Processed customer's orders and monitored the order process. Ensured all exported items are correctly classified.

São Paulo, Brazil

Assisted the manager following the timeframe of project cargoes inquiries by all clients. Assisted the manager following all procedures and steps since purchase order request until delivery and shipping the cargo manufactured Filling documents after the process completed.

Pós-Graduação Lato Sensu - Mba Executivo, Logistics, Materials, And Supply Chain Management

Gestão De Clientes, Customer Relationship Management

Comércio Exterior, International Business, Trade, And Tax Law