Rafael Santos

Rafael Santos Email and Phone Number

Diretor Comércio Exterior - Customer Retention and Development @ DOM LOGISTICS
State of São Paulo, Brazil
Rafael Santos's Location
São Paulo, São Paulo, Brazil, Brazil
About Rafael Santos

Welcome to my contact network.I am Rafael Santos, son of an electrician and cook, I grew up in Embu Guaçu, since I was 10 years old my dream was to fly around the world and take my family out of social vulnerability through my work.As a teenager, SENAI opened its first doors for me, after a competitive selection process, I joined the industrial technician, and started working in a flexographic printer exporter.I don't know if foreign trade found me or I found foreign trade, I just know that in the last 19 years I went from the factory floor to Director of Foreign Trade, I have shipped cargo to more than 30 countries and been to a dozen of them.I came to understand that I don't take the product from one place to another, our work has a direct impact on economic and social development. The responsibility for bringing medicine to our country, agricultural tractors so that we can have food on the table, harvesters, various individualized infrastructure projects and even luxury.I understand that exporting and importing is not about taking or bringing the product from point A to point B, but rather analyzing the best route, the best logistical solution for the customer, and maintaining tracking.I like to add value to foreign trade through customization, in fact different situations require different solutions, we serve industries, trading companies, entrepreneurs and individuals.I'm proud to see that the boy from Embu Guaçu has today developed logistical solutions for big brands: Christian Louboutin, Goyard, Golden Goose, Revlon, Balenciaga, Diane Von Fustenberg, as well as machines, everyday medicines, as well as delicious products.Feel free to connect with me and if you need to take or bring your product somewhere in the world, you can call, I'm sure we can build a customized solution for you.

Rafael Santos's Current Company Details
DOM LOGISTICS

Dom Logistics

View
Diretor Comércio Exterior - Customer Retention and Development
State of São Paulo, Brazil
Website:
domlog.com.br
Employees:
19
Rafael Santos Work Experience Details
  • Dom Logistics
    Diretor Comércio Exterior - Customer Retention And Development
    Dom Logistics
    State Of São Paulo, Brazil
  • Dom Logistics
    Comex Director - Customer Retention & Development
    Dom Logistics Mar 2022 - Present
    São Paulo, Brasil
    Specialized Logistics Services: Commitment, reliability, speed and accuracy of information are differentiators that guide a good and lasting partnership. We take care of the entire import and export process, moving products from anywhere in the world to the chosen destination.
  • Local Account Management - Customer Retention
    Local Account Management - Customer Retention
    Local Account Management - Customer Retention Dec 2021 - Feb 2022
    São Paulo, Brazil
    Planning and delivering CRM strategies to increase loyalty and retention across the company. - Perform monthly KPI reports. - Ensuring the CRM platform captures all required information at key points in the customer cycle. - Mapping customer journeys by analysing touch points along a pipeline and maximising commercial opportunities with this information. - Overseeing direct communication with customers through a chosen CRM system and resolving customer complaints quickly. - Monitoring and maximising customer lifetime value (CLV) strategies ensuring maximum profitability. - Segmenting customer databases and maintaining lists of segmented customers. - Identifying new leads, opportunities and target audiences to optimise ROI. - Migrating different communication channels to more effective, cost-worthy ones. - Developing strategies for testing all aspects of a CRM and making sure the most effective approach to customer relationships is always taken. - Bringing departments together and maintaining high levels of cooperation between them. - Knowing your competition and strategizing accordingly. - Acknowledging individual customer concerns and needs and then catering to them.
  • Dom Logistics
    Head Of Supply Chain Management For Key Accounts (Import And Export Operations)
    Dom Logistics Aug 2014 - Nov 2021
    São Paulo, Brazil
    Manage implementation and improvement projects in the national and international transportation industry for Corporate Accounts focused in fashion retail, with primary focus on import and export business accordingly customers needs. From Feb 2015 until June 2015 based in Miami (partner: Continental Freight Forwarding), handling outbound/export projects. Evaluate and process import and export documents for various accounts for Brazilian Customs Federation system and obtain all custom releases and invoices for all import accounts. Prepare and processes all import and export documents and broker invoices and manage all contain shipments in coordination with freight carriers and customers.
  • Caf Transportes Internacionais Ltda.
    Key Account Executive (Import And Export)
    Caf Transportes Internacionais Ltda. Aug 2013 - Aug 2014
    São Paulo, Brasil
    Develop new and fresh strategies to respond to high-volume client concerns and meet budget guidelines. Analyze market needs, develop account strategies and convey to chief responsible personnel. Propose new products to clients using entire data sources to prepare and conduct optimum presentations. Identify account distribution and resolve void issues. Promote price point integrity and involve with retail level -parity at Headquarter. Contribute in proper product quantity enabling client to retail profitably. Increase accounts revenue and identify fresh business opportunities adhering to given budget structure. Maintain client relations to build excellent reputation for service and produce repeat business. Interact regularly with top ten accounts related to weekly selling, deliveries and stock availability. Develop relations between company and client following details to ensure quick response to identified problems. Recommend management routinely of tribulations and opportunities trying to resolve issues and improve growth prospects. Maintain steady in-store visitation frequency to ensure implementation of brand presence, door volume, visual roll-out and driving turn. Plan steadily and arrange work efficiently. Schedule advance working appointments and respond promptly.
  • Hellmann Worldwide Logistics
    Senior Import Analyst
    Hellmann Worldwide Logistics Jul 2011 - Jul 2013
    São Paulo, Brasil
    Evaluate and process import documents for various accounts for Brazilian Customs Federation system and obtain all custom releases and invoices for all import accounts. Administer delivery of all cargo and process all custom releases and monitor all receivables and ensure work within required timeframe and assist supervisors to resolve all transaction issues. Provide optimal customer services to all clients and maintain status report for all shipments and maintain knowledge on all technical issues for brokers and collaborate with various departments for release of all goods from customs. Maintain and update knowledge on all customs clearance process and evaluate all self study courses and present same to company and execute required transportation strategies and ensure work according to customers and supplier requirement. Collaborate with inventory planning team and freight forwarders and administer appropriate movement of all goods and supervise all freight flow and ensure clearance and delivery of all import goods. Supervise all new products and associate shipments and ensure arrival of all goods within required timeframe and catalog and coordinate with product development and merchandising team to establish all transportation costs and evaluate all product selection. Evaluate all import transportation and assist in clearance of all invoices for payment and monitor transportation of all sample products and perform regular evaluation of all photo samples. Prepare and processes all import documents and broker invoices and manage all contain shipments in coordination with freight carriers and customers.
  • Manuport Logistics
    Export Assistance
    Manuport Logistics Feb 2010 - Jul 2011
    São Paulo, Brasil
    Arranged domestics and international shipments for customers. Created sales and inventory reconciliation reports. Prepared documents for ocean and air freights for customs clearance. Handled customer's inquiries and resolved customer's complain. Processed customer's orders and monitored the order process. Ensured all exported items are correctly classified.
  • Feva
    Trainee
    Feva Feb 2006 - Feb 2008
    São Paulo, Brazil
    Assisted the manager following the timeframe of project cargoes inquiries by all clients. Assisted the manager following all procedures and steps since purchase order request until delivery and shipping the cargo manufactured Filling documents after the process completed.

Rafael Santos Skills

International Logistics Freight Forwarding Logistics Customs Regulations Logistics Management Transportation Supply Chain Supply Chain Management International Trade 3pl Freight Shipping Warehousing Export Warehouse Management Supply Chain Optimization Transportation Management Operations Management Key Performance Indicators Negotiation Transportes Transporte De Mercadorias

Rafael Santos Education Details

Frequently Asked Questions about Rafael Santos

What company does Rafael Santos work for?

Rafael Santos works for Dom Logistics

What is Rafael Santos's role at the current company?

Rafael Santos's current role is Diretor Comércio Exterior - Customer Retention and Development.

What schools did Rafael Santos attend?

Rafael Santos attended Fundação Getulio Vargas, Escola Superior De Propaganda E Marketing, Universidade Paulista.

What are some of Rafael Santos's interests?

Rafael Santos has interest in Social Services, Children, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.

What skills is Rafael Santos known for?

Rafael Santos has skills like International Logistics, Freight Forwarding, Logistics, Customs Regulations, Logistics Management, Transportation, Supply Chain, Supply Chain Management, International Trade, 3pl, Freight, Shipping.

Who are Rafael Santos's colleagues?

Rafael Santos's colleagues are Luciana Andrade, Gerard Mary, José Carlos Jr, Sandro Melo, Isil Tasgul Tilki, Pedro Santos, Carlos Eduardo Martins Da Silva.

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