At Asenium, the focus is on leadership and technical support and customer service, with a strong emphasis on operational efficiency. Developing strategies that improve the effectiveness of support services and ensuring that resources are allocated within financial limits to maximize productivity. My recent time at RGK4IT as a Computer Network Analyst allowed me to hone my skills in network monitoring, incident response and threat analysis, which are now key in my current role.My approach to managing the support department's budget is meticulous, ensuring that every decision contributes to our mission of providing unrivaled IT support and security. The skills honed by my experience, such as Office 365 administration and Linux server management, allow me to strengthen our firewall protocols and simplify patch updates. This commitment to excellence has been key to raising the quality of our network services and maintaining robust security measures that protect our operations.