Rafael Antonio Serrano Recinos Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Ontario, Canada

Assigned to Aeromexico account

Toronto, Ontario, Canada

Production and narration of audiobooks sold in Audible.com

Central America

Prepared project documentation including project charter, project plan, work breakdown estimates, solution design and other project related activities and ensure review, approval and sign-off by the project sponsor and key stakeholders.• Followed change management procedures and ensure proper transition to users of new or enhanced solutions.• Executing pre-sales tasks including: customer requirements gathering, solution architecturedevelopment, solution design, proposal development, statement of work development, proofconcept delivery, solution presentation• Communicating technical solutions to customers via proposals, presentations, face 2 facemeetings delivering messaging at a level appropriate to the customer audience• Designing Cloud Computing and Data Analytics Solutions (SaaS, IaaS,PaaS, Data Center, Disaster Recovery,Backup and Replication)• System Architecture & Integration• Functional & Technical Design• Project Management & Deployment• Technology Roadmap• Data Architecture & MigrationAnalyzed/reviewed business processes and solutions throughout the project duration to ensure alignment to business and IT policies.• Preparation of Business Cases for new business opportunities• Preparation and presentation of TCO to the customers• Producing reports on performance, then measuring these against set indicators.• Conducted demonstrations of product values and service technologies to customers.• Formulated and executed sales strategies for data analytics and cloud computing services.• Prepared and implemented business plan for data analytics and cloud computing business.• Participated in customer negotiations for continuous engagements.• Provided advisory services to customers regarding data analytics and cloud computing decisions.• Suggested appropriate configurations for system products and services.

El Salvador

Responsible for IT infrastructure and operations in retail chain. Maintained system security and performed systems back-up procedures and ensure back-ups are completed successfully.Integrated technical solutions with the business environment, recognizing systems inter-dependencies and re-usability, and ensuring seamless delivery.Advised on the establishment, and was responsible for maintenance, enforcement, and audit of systems and infrastructure security, security procedures and protocols.Monitored and responded quickly to newly identified security threats.Developed and maintained up-to-date knowledge of all operational, security and emergency proceduresManagement of warehouse operations, deliveries, e-commerce, import-export.Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values.Ensured that appropriate security levels were established and maintained for processes, information exchange and system implementations.

El Salvador

• Responsible for Help Desk, Software Development team, Infrastructure Operations, Reporting and Business Intelligence technicians.• Researched and analyzed business requirements to recommend the best solutions within the business technology architecture.• Collected environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities• Managed relationships with regulators.• Developed and configured several environments from conceptualization through stabilization using various platforms.• Lead the implementation of Internet banking site for the bank.• Designed the Disaster Recovery and Remote Backup sites.• Led the team and devised process to move entire IT infrastructure to new headquarters. Complete success in high risk project to design a new and modern network, move the existing servers and reconnect satellite communications, dedicated lines and internet connections without down time.

Business Administration / Professional Golf Management

Computer Science

Mechatronics, Robotics, And Automation Engineering

1 year of study. Continuing Education

Electrical, Electronics And Communications Engineering

1 year of study. Continuing Education

Diploma, Computer Software Engineering