Rafael Silverio

Rafael Silverio Email and Phone Number

Service Account Manager @ Avaya
durham, north carolina, united states
Rafael Silverio's Location
São Paulo, Brazil, Brazil
Rafael Silverio's Contact Details

Rafael Silverio work email

Rafael Silverio personal email

n/a

Rafael Silverio phone numbers

About Rafael Silverio

Manages customer portfolio, identifies needs, customer retention, prospecting new needs to present suitable products and/or services. Participates in the construction of commercial solutions and proposals and in the negotiation of contracts.

Rafael Silverio's Current Company Details
Avaya

Avaya

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Service Account Manager
durham, north carolina, united states
Website:
avaya.com
Employees:
14272
Rafael Silverio Work Experience Details
  • Avaya
    Service Account Manager
    Avaya Nov 2023 - Present
    São Paulo, Brasil
    Manages customer portfolio, identifies needs, customer retention, prospecting new needs to present suitable products and/or services. Participates in the construction of commercial solutions and proposals and in the negotiation of contracts.
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  • Avaya
    Support Engineer
    Avaya Feb 2008 - Present
    São Paulo Area, Brazil
    • Expertise in global team of technical support second and third level in Portuguese and Spanish;• Projects for large clients and support staff deployment;• Leadership, managements and development partners and dispatch;• Analyze and validate the updates and impacts on customers;• Preparation of technical procedures and training;• Control and Management of customer satisfaction;• Direct contact with global teams Back Bone and developments in English.
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  • Avaya
    Sales Engineer
    Avaya Aug 2013 - Feb 2024
    São Paulo, Brasil
    Designated work directly and or trough business partner as consultant and pre-sales where I am providing solutions and projects to operational gain, increase customer and employee satisfaction and or saving cost. Responsible for digital transformation, Omni-channel, UC and Video conference projects. Live demo, PoC, technical and C-Level meeting and workshops speaker.
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  • Nec
    Telecom Analyst
    Nec Oct 2004 - Jan 2008
    São Paulo Area, Brazil
    • Coordinator of support team;• Supervisor field team;• Analysis and management of contracts;• Technical support to customers;• Leadership, managements and development the business partner;• Preparation and analysis of network projects;• Preparation of technical procedures and training;• Direct contact with development sectors, services, engineering and sales;• Implementation and testing of software and hardware of Cisco routers, telephone switches, ADSL and other equipment.
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  • Indústria E Comercio Jolitex Ltda
    Engineer Intern
    Indústria E Comercio Jolitex Ltda Jan 2004 - Oct 2004
    • Expertise in Industrial Management;• Responsible for managing employees;• Development of computerized tool for managing the production process, planning and production control, inventory management and logistics;• Technical analysis of new suppliers, develop improvements and cost reductions, working directly with the productive sectors.

Rafael Silverio Skills

Telecommunications Avaya Voip Unified Communications Sip Telephony Ip Switches Operating Systems Ivr Tcp/ip Isdn Contact Centers Avaya Technologies Avaya Pbx Tdm Media Gateways Call Centers Wireless Data Center Avaya Products Call Processing Ss7 Pre Sales H.248 Isup Pbx Session Initiation Protocol Voice Over Ip

Rafael Silverio Education Details

Frequently Asked Questions about Rafael Silverio

What company does Rafael Silverio work for?

Rafael Silverio works for Avaya

What is Rafael Silverio's role at the current company?

Rafael Silverio's current role is Service Account Manager.

What is Rafael Silverio's email address?

Rafael Silverio's email address is ra****@****.com.br

What is Rafael Silverio's direct phone number?

Rafael Silverio's direct phone number is +140849*****

What schools did Rafael Silverio attend?

Rafael Silverio attended Fei - Faculdade De Engenharia Industrial, Colégio Brasília.

What skills is Rafael Silverio known for?

Rafael Silverio has skills like Telecommunications, Avaya, Voip, Unified Communications, Sip, Telephony, Ip, Switches, Operating Systems, Ivr, Tcp/ip, Isdn.

Who are Rafael Silverio's colleagues?

Rafael Silverio's colleagues are Kelly Kinman, Artem Kosilov, Thomas Mangano, Gary Oakley, Robert Conte, Peter Lemay, Leela Virdi.

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