Rafael Sousa Email & Phone Number
@stefanini.com
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Who is Rafael Sousa? Overview
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Rafael Sousa is listed as Software Asset Manager at BNP Paribas Wealth Management, a company with 1790 employees, based in Lisbon Metropolitan Area, Portugal, Portugal. AeroLeads shows a work email signal at stefanini.com and a matched LinkedIn profile for Rafael Sousa.
Rafael Sousa previously worked as Software Asset Manager at Siacesce and Technical Support Professional at Axians Portugal. Rafael Sousa holds Postgraduate Program In Information Systems And Technologies Management, Information Technology from Nova Ims Information Management School.
Email format at BNP Paribas Wealth Management
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AeroLeads found 1 current-domain work email signal for Rafael Sousa. Compare company email patterns before reaching out.
About Rafael Sousa
I started my career in Information Technology in 2012 as an end-user support technician, remotely and also in field. The managers quickly started to notice I'm a fast learner and self-taught person, always with positive feedbacks from customers. The growth opportunities started to appear and, since then, my professional journey has been divided between the technical and management roles. I was part of major IT infrastructure projects - from hardware upgrades/ operating system updates to migrations from Office 365 and virtualized environments - both as a technician and sometimes as a team leader. I feel comfortable in both roles and the constant challenge is the driver for my professional satisfaction.
Listed skills include Sql, Itil, Atendimento Ao Cliente, Office 365, and 28 others.
Rafael Sousa's current company
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Rafael Sousa work experience
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Software Asset Manager
Technical Support Professional
Responsible for:Customer support experience with Microsoft;Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming);Identify cases that require escalation (either technically or strategically);Create and maintain incident management requests to.
Software Asset Manger
Responsible for: - Running inventory campaigns. The main goal is to collect data (rights acquired and rights used), analyze all the collected data (check usage and metrics) and apply the corrective measures when needed (license purchase or application removal), in order to attain compliance; - Application management - grant the rights acquired to the right.
Collaborative Tools Consultant - Ms365
Responsible for:- Run a Digital Transformation project, focused on empowering the end user regarding MS365 collaborative tools (Yammer, MS Teams, Planner, OneDrive, SharePoint, MS Forms, Sway);- Present workshops regarding Collaborative Tools (total of 400 atendees);- Support the ServiceDesk and Field Service teams in troubleshooting MS365 tools.
It Infrastructure Analyst
- Member of project focused on migrating the 32-bit VDIs to 64-bit, being responsible for create the installation guides documentation and for testing the packages created by System Center's team.- Troubleshooting and workarounds to ensure that the applications were correctly running in the new virtualenvironment;
Bilingual Support Analyst
Responsible for:- Provide technical assistance and support for incoming queries and issues related to computer systems and software;- Record events and problems and their resolution in logs;- Follow-up and update customer status and information;- Remote Assistance using Remote Desktop Control;
Junior It Infrastructure Analyst
Responsible for- Support to the Architecture Team, helping them to build a Windows 10 Golden Image to be deployed by SCCM.- Migrate On-Premises user's mail boxes to Exchange Online;- Office 365 User's licensing;- Creation of training guides;- Follow-up of the incidents reported by users;Technologies: Active Directory, Office 365, Powershell, Windows 10.
Help Desk Technician
End-User support, mailboxes creation, manage permissions to files and folders, incident tickets follow-up, user requests, application management and software installation, Operating System Updates, Hardware Upgrade Roll-out Projects;
Help Desk Technician
End-User support, mailboxes creation, manage permissions to files and folders, incident tickets follow-up, user requests,application management and software installation, Operating System Updates, Hardware Upgrade Roll-out Projects;
Colleagues at BNP Paribas Wealth Management
Other employees you can reach at wealthmanagement.bnpparibas. View company contacts for 1790 employees →
Aurore Moulin
Colleague at Bnp Paribas Wealth ManagementGreater Paris Metropolitan Region, France
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Anton Wong
Colleague at Bnp Paribas Wealth ManagementHong Kong SAR, Hong Kong
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Nicolas Vion
Colleague at Bnp Paribas Wealth ManagementGeneva Metropolitan Area, Switzerland
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Sophie Henry
Colleague at Bnp Paribas Wealth ManagementAlbi, Occitanie, France, France
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Magdalena Piotrowska
Colleague at Bnp Paribas Wealth ManagementLodz Metropolitan Area, Poland
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Benjamin Vallier
Colleague at Bnp Paribas Wealth ManagementGreater Paris Metropolitan Region, France
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JC
Joanna Chang
Colleague at Bnp Paribas Wealth ManagementTaiwan, Taiwan, Province Of China
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GC
German Cheung
Colleague at Bnp Paribas Wealth ManagementHong Kong SAR, Hong Kong
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JR
Johanny Regent-Talbot
Colleague at Bnp Paribas Wealth ManagementGreater Paris Metropolitan Region, France
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AR
Aleksandra Rybkowska
Colleague at Bnp Paribas Wealth ManagementPoznań, Wielkopolskie, Poland, Poland
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Rafael Sousa education
Postgraduate Program In Information Systems And Technologies Management, Information Technology
Tecnólogo Em Gestão Da Tecnologia Da Informação, Tecnologia Da Informação
Frequently asked questions about Rafael Sousa
Quick answers generated from the profile data available on this page.
What company does Rafael Sousa work for?
Rafael Sousa works for BNP Paribas Wealth Management.
What is Rafael Sousa's role at BNP Paribas Wealth Management?
Rafael Sousa is listed as Software Asset Manager at BNP Paribas Wealth Management.
What is Rafael Sousa's email address?
AeroLeads has found 1 work email signal at @stefanini.com for Rafael Sousa at BNP Paribas Wealth Management.
Where is Rafael Sousa based?
Rafael Sousa is based in Lisbon Metropolitan Area, Portugal, Portugal while working with BNP Paribas Wealth Management.
What companies has Rafael Sousa worked for?
Rafael Sousa has worked for Bnp Paribas Wealth Management, Siacesce, Axians Portugal, Closer Consulting, and Ventiv Consulting.
Who are Rafael Sousa's colleagues at BNP Paribas Wealth Management?
Rafael Sousa's colleagues at BNP Paribas Wealth Management include Aurore Moulin, Anton Wong, Nicolas Vion, Sophie Henry, and Magdalena Piotrowska.
How can I contact Rafael Sousa?
You can use AeroLeads to view verified contact signals for Rafael Sousa at BNP Paribas Wealth Management, including work email, phone, and LinkedIn data when available.
What schools did Rafael Sousa attend?
Rafael Sousa holds Postgraduate Program In Information Systems And Technologies Management, Information Technology from Nova Ims Information Management School.
What skills is Rafael Sousa known for?
Rafael Sousa is listed with skills including Sql, Itil, Atendimento Ao Cliente, Office 365, Scrum, Agile, Infraestrutura, and Ans.
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