Rafael Vasquez Email & Phone Number

Mountain View, Ca, Us

People Manager for a team of T/PgMs across 3 sites. Responsible for the development & growth of the T/PgM team, as well as leading multiple org level programs.

Mountain View, Ca, Us

Seattle, Wa, Us

* Responsible for driving delivery of cross-functional programs for the Amazon Digital Music Content Platform – a consortium of five different interrelated software development teams* Leads key Music Playback Experience program which addresses customer music playback issues with metrics accountable to C-Level executives, by coordinating with large cross-functional teams, defining success metrics, and driving implementation of proposed technical solution* Works with IT and business leadership to drive prioritization and resourcing of project roadmap for each of the five development teams and ensures appropriate resource allocation across projects and programs* Drives clarity of requirements and ensures completeness of technical solution with a hands on approach by diving into technical details* Analyzes all data available to drive a technical solution, appropriately resource projects, identify risks, and ensure customer satisfaction* Drives Prime Music payment changes by creating new processes to identify erroneous music payments, applying audit-able payment adjustments and liaising with music player teams to find root causes of client bugs

San Jose, Ca, Us

• Defines cross functional roadmap and release plans for the Development Operations organization • Works with the leadership team to define requirements, resource allocation, and scheduling necessary to drive cross functional programs • Presents roadmap to cross functional leadership to drive adoption and encourage open communication around risks and outcomes in order to build trusting, highly effective teams • Influences leadership to adopt project management process changes to address challenges around timeline accuracy and requirement delivery• Communicates with cross functional teams around project requirements, roadmap risks, and changes to release plans using data driven evidence such as development story open rates and trended delivery rates• Acts as liaison between Internet Operations and front end engineering teams to define requirements and prioritize operational issues that impact site stability during peak times

San Jose, Ca, Us

• Accountable for delivering a portfolio of Supply Chain business analytics projects with a budget of $1M and worldwide implementation teams.• Partners with Supply Chain business users to create and prioritize an actionable business analytics road map to align to changing business processes.• Analyzes large data sets including sales order/line level to validate and expand on established business metrics using Business Objects, SQL, and Excel.• Communicates functional requirements to IT delivery teams based on comprehensive understanding of business requirements and processes. • Manages and resolves all business partners’ risks and escalations working along side senior management.• Works with business users to develop use case scenarios from new metrics resulting from an upgrade of the Supply Chain Oracle database and subsequent new processes.

San Jose, Ca, Us

• Designed solution of integration of disparate data silos that contain sales customer data with enterprise customer data to create a 360-degree view of a customer. • Led multiyear program to implement changes into ERP ordering and customer creation systems and its integration with the enterprise customer master to ensure data threading throughout the customer lifecycle.• Led project to integrate customer data with discount entitlement process to provide real time customer discounts during the order process that reduces the amount of erroneous discount given.• Developed integration solution for Cisco Systems’ consumer customer data with the enterprise customer master. • Worked with multiple functional groups and business units to create new individualized BI functionality that integrates master and transactional data in data marts and the enterprise data warehouse.

San Jose, Ca, Us

• Led a team to create a monthly process to synchronize, standardize and augment over 15M records in the internal Customer Master with data from the third party data provider Dun and Bradstreet. • Implemented a Partner Master (an extension of the Customer Master) insuring one consistent identifier across customers and partners.• Analyzed and provided solutions on the operational impact on the Customer Master during ERP platform upgrade from Oracle 10g to Oracle 11i. • Refined partner data operations process by working with the global channels team to re-prioritize client data issues, and created and trained a new operations team to handle influx of client cases.

San Ramon, California, Us

Client: Cisco Systems • Led a team of 6 to ensure timely operational support for clients across US and Latin America. • Assigned and prioritized client cases.• Worked with world-wide sales, channel and finance teams to investigate and correct customer and partner data discrepancies within the enterprise customer master.• Mapped data between multiple source systems and enterprise customer master. • Audited and monitored team efficiency in order to ensure quality of work and provided regular updates to cross functional managers.

Claremont, Ca, Us

Assisted system administrator in maintaining multiple computer labs with various Unix environments.

Worked as a QA tester focusing on a network based installation program for educational software.