Objective: Administer and fill out schedules for medical professionals working in Essen Medical Associates, New York City. Evaluate other employees’ performance, and directly work with them to improve their customer service skills.Achievements: • Improved customer service by evaluating and providing feedback for other agents.• Coordinated initiatives to incentivize agents to improve their customer service skills.• Administered schedules for medical professionals, creating new medical appointments and confirming existing ones with their patients.

Objective: Companies around the world in need of customer service agents to engage with their customers.Achievements: • Solved the issues customers had with the company’s products and services.• Achieved customer retention, convincing customers to leave the company due to complaints or issues they had with the services provided• Increased profits by selling complementary products and services. • Fulfilled monthly goals for customer service quality in calls. • Trained new agents to improve their performance.

Objective: Create an infrastructure and train new personnel to manage the “LASER ARENA” park attraction. Achievements: • Oversaw the construction of the game rooms, including the acquisition of furniture and other accessories.• Trained personnel in the usage of LASER ARENA equipment, its software, and in customer service. • Refined the existing methods for processing and handling customers, to make them more efficient. • Administered the equipment needed to run the LASER ARENA attraction.• Negotiated better prices when purchasing the necessary supplies.• Improved marketing efforts, creating new promotions and activities to attract more customers through social media.

Objective: Write articles about important political events. Look for the news, interview people of interest, and attend political events.Achievements: • Informed readers of the important political events in the Republic of Panama.• Composed professional news articles.• Led interviews with professionals from various fields.

Secretary in trademark department. Managed professional databases. Spanish to English translation of legal documents. Communicated with and managed clients.