Rafaela Marques Email & Phone Number

London Area, United Kingdom

Curitiba, Paraná, Brazil

County Dublin, Ireland

* Customer Service Representative I Boojum Restaurant I April 2018 - present* Inventory Taker I RGIS I December 2017 - April 2018- Provided professional, friendly, and efficient customer service.- Excellent proactive anticipation of customers’ needs.- Ensured inventory accuracy and provided services to clients such as Tesco, Spar, Centra, M&S, and Dunnes Stores.- Handled customer complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.- Escalated all complex issues and appeals to management appropriately for follow up.* Achievement: - Ensured the extra mile was taken in order to engage customers.

Dublin

Curia

- Developed a solid experience in the Retail sector, working with different clients in Brazil and in Mexico.- Provided services to clients such as Lojas Renner, C&A, Marisa, Pernambucanas, and 7-Eleven related to all Oracle services.- Specialized in managing issues related to sales, purchase, products entrance and exit, stock counting, mainly using Allocation (to calculate what needs to be replaced in each shop) and RMS (in a basic level) internal systems . - Assisted clients in issues related to database analysis and adjusted the code according to specific needs using PL SQL, Unix/shell, and proC languages.- Generated business solutions and performing impact analysis.- Understood and studied the current business processes/requirements and future business flow in order to provide an integrated information system solution to meet the business needs of the company.- Analyzed user needs, conferred with users to improve procedures, and identified and solved problems.- Performed applications settings, testing of business scenarios (for example: v. 14.0.1 allocations.- Used written PL/SQL code to validate all business rules by reviewing the business requirements and documents.* Achievements: - Performed business trips to different cities in Brazil and in other countries. - Delivered precise and better results related to purge, providing a detailed previous analysis to identify which information should be deleted or remain, generating a significant performance improvement to the client. - Maximized her technical skills to deal with different kinds of problems and priority levels, providing services with quality and agility.- Successfully managed the transition from the old client’s system to the Allocations (Oracle), keeping the communication clear and providing accurate information regarding calculation, tests, integrity, and authenticity of data.

Curitiba Area, Brazil

- Assisted with the implementation of the policies and procedures from the headquarter (in Germany) in Brazil.- Administered the computer and laptops annual replacement for 4,000 employees, organizing the agenda and all the necessary steps.- Managed computers users and accesses to different working tools: folders and software, hardware and software support, servers access, and software licenses.- Responsible for different tasks related to the maintenance of all servers, from providing support for change printers in the factory to call employees who had a company mobile phone to confirm the devices details and update the database.* Achievements: - Saved the company money by identifying ex-employers that were still using the corporate mobile phone and data package and notified the Human Resources area with accurate data, which enabled a solution for the issue. - Praised by my Manager due to my proactivity to help work colleagues and learn new things.- Developed a training session, together with the Marketing team, to explain and promote the use of a social and interactive tool between the employees, in order to clarify doubts and implement the new system at work.