Rafaela Caleffi Email & Phone Number

Dublin, Condado De Dublin, Irlanda

Dublin, Leinster, Ireland

• Answering calls and e-mails handling clients´ issues with a strong focus on timely and thorough resolution.• Assisting e- commerce sales operations via Shopify, coordinating and supporting deliveries from beginning to end, including returns and exchanges and online order management.• Supporting the manager with various tasks to ensure the company´s highest performance and ensuring customer queries and stock management runs smoothly, prioritizing workloads and organizational efficiency to ensure accuracy.

County Dublin, Ireland

County Dublin, Ireland

Recepcionist – Temple Recruitment – Ireland (Sep/2018 – Oct/2018)• Answering calls, customer service, data entry and supporting other departments. • Registration of new employees.• Along with Account Managers, recruiting staff for various positions.• Dealing with queries from either clients or employees.

County Dublin, Ireland

• Studying English and working with companies offering high standard customer service and catering assistance as part of an Exchange Program. • Providing a visible presence to ensure that all customer requests and queries were responded to promptly and effectively, providing high standard of customer service • Taking orders on the counter and over the phone, describing items to customers and dealing efficiently with questions and queries from customers • Ensuring that inventory at the office is well stocked and control purchase orders • Controlling and overseeing stock of coffee vending machines, Selecting, repairing, and monitoring the amount of product for sale.

São Paulo, São Paulo

• Working as Commercial Model and Brand Ambassador for many Brazilian brands and promoting their products, generating public interest (Osklen, Animale, Morena Rosa, Lança perfume) • Brand development, expanding network to promote client´s brands • Accountable for executing event-marketing activities, on/off premise events, trade shows local key connects with the target consumer. • Performing live promotional demonstrations of clothing, accessories, and other items at the showroom.

Bauru E Região, Brasil

• Responsible for marketing research, interpreting data and formulating reports with recommendations for the magazine´s content • Working alongside with the Marketing Team, planning and designing surveys, focus group analysing data • Participated and organized focus groups to obtain insights that allowed products to better meet customer needs. • Setting up meeting rooms for the focus group, gathering groups responses for analysis and recommend content for the Magazine • Analyzing data using both quantitative and qualitative methods. • Monitoring social media, YouTube and blogs in order to suggest topics for the Magazine´s articles • Participated in the design of a survey with a motivational approach, distributing prizes for survey completion

Bauru Area, Brazil

• Responsible for selling Work Exchange Program to companies in order to bring international professionals to Brazil • Acting as a bridge between companies and candidates • Conducting candidate search and managing the recruitment process • Responsible for the end-to-end recruitment and sales through candidate research, screening, selection and client’s presentation • Proactively seeking out new sales opportunities by identifying opportunities with clients delivering highly qualified candidates

• Participated in multiple projects over the years such as: fashion shows/events, commercial shoots, promotional events/shoots, model training, and catwalks in-store events to high profile shows. • Acting as Brand Ambassador for many brands, promoting their products and increasing brand awareness • Modeling 2008 – Linda Luz Campaign2012 – Calçados Dame Campaign2013 – Gatza Campaign2014- Lojas Tanger Look book2014 - Extravance Campaign2014 - Extravagance Look Book2015 – Bolsas Lavinella Campaign2015 – Casa Carvalho Father's day TV and billboard AdMusic VideoSong: “Outono Boreal” (2015Band: CogereDirector: Igor Rodrigues Costume design: Aline ViccariProduction: Studio ROD Role: Folha

Buenos Aires, Argentina

• Acting as Brand Ambassador for many brands, promoting their products and increasing brand awareness • Modeling for the brands ‘campaigns

Bachelor'S Degree, Public Relations

General English, English Language