- Directed the watersports department operations at the Fontainebleau Hotel, maintaining high service standards and ensuring guest safety.- Led and motivated a team of 15 staff, focusing on training, development, and performance management.- Improved guest experiences through tailored watersports programs and effective issue resolution.- Planned and managed watersports events, enhancing the hotel's reputation as a top destination for water-based activities.- Supervised equipment inventory and maintenance, ensuring the safety and functionality of all gear.

- Delivered excellent customer service by assisting guests with reservations, inquiries, and resolving issues promptly.- Maintained and organized departmental records, including equipment usage logs, maintenance schedules, and staff attendance.- Supported the planning and execution of watersports events, coordinating with vendors and preparing necessary materials.- Generated and analyzed departmental reports on performance metrics, guest feedback, and inventory, contributing to operational efficiency and service improvements.

- Supported daily operational management tasks, including process optimization, scheduling, and resource allocation to enhance efficiency.- Analyzed operational data to identify trends and areas for improvement, contributing to data-driven decision-making.- Participated in projects to streamline operations.- Created detailed reports and presentations for senior management, highlighting key insights and recommending improvements.- Collaborated with team members on various initiatives, supporting departmental objectives and strategic planning efforts.

- Assisted with daily administrative tasks, including data entry, document preparation, and general office support.- Supported community outreach efforts and events, contributing to the coordination of activities and engagement with local families.- Collaborated with team members to achieve organizational objectives and improve operational processes.- Developed skills in nonprofit operations, contributing to professional growth and experience.