Rafaela Pontes Email & Phone Number

Dublin, County Dublin, Ireland

• Manage reception: greet visitors, answer and direct phone calls, receive and sort incoming mail and deliveries, manage outgoing couriers and ensuring all their needs are taken care of• Pro-actively handle day-to-day queries and support activities for in office and remote production teams.• Attention to detail and ability to word toward deadlines• Plan and implement a post-Covid workplace to include new office procedures.• Arranging and coordinating meetings for management• Draft and send out letters on behalf of team• Developing and maintaining professional relationships with staff and clients at all levels• Generate weekly and monthly reports• Produce marketing and social programme materials• Manage students payments

Dublin, County Dublin, Ireland

County Dublin, Ireland

• Welcome and serve the customer providing an excellent in-store experience at all times.• Maintain and develop client relationships through an individual approach• Deal effectively with customer complaints by liaising with the line manager when necessary• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.• Contribute to ensure a high level of security and attentive to prevent product thefts.

Dublin, County Dublin, Ireland

• Order and control stock on a daily basis• Proactively engaged in cross selling with all departments and maximizes sales opportunity in order to achieve overall sales target • Being up-to-date knowing seasonal dates and presonalize products on the shelfs• Analyze client needs and develop bespoke solutions and strategies tailored to each individual

Cascavel, Paraná, Brasil

Atividades de assessoria de imprensa, Comunicação interna direcionada aos associados, Produção e diagramação do informativo bimestral.

Cascavel, Paraná, Brazil

Internal communication in the University; crisis management; direct service with the press; photography; preparation of releases; search for guidelines; scheduling interviews.

Quedas Do Iguaçu, Paraná, Brazil

Take pictures of the social events and publish them on the website, where people could access and freely download.

General Business English, Business Administration And Management, General

Business General English, Business

Activities and Societies: I was able to be part of activities where I could study a company and report their positive and negative points.

Language Course, English Language And Literature/Letters

Studying at Icot I was able to improve my English focusing in grammar, writing and listening. I concluded my course in the advanced level.

English Language And Literature, General

The school offered me the opportunity to learn English, where I started the course in the Upper Intermediate level and finished.

Bacharelado Em Comunicação Social, Jornalismo

Bachelor'S Degree, Communication, Journalism, And Related Programs