Rafaela Ribeiro Email and Phone Number
🌟 Luxury Retail & Hospitality Professional | Customer-Centric | Product Knowledge Expert 🌟Passionate about delivering exceptional customer experiences in the luxury sector, I bring over a decade of expertise in high-end sales, service, and client relationship management. With a humble and open-minded vision, I am dedicated to delivering excellence while learning and growing each day. Known for creating meaningful connections, leveraging deep product knowledge, and exceeding client expectations in multicultural settings, I’m driven to uphold the highest standards in luxury retail and enhance each client’s journey.
Portugal Wine Tours
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Tour GuidePortugal Wine Tours Nov 2021 - PresentGuiding tourist to amazing destinations and presenting the history and the wine of Portugal.
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Assistant SommelierSeabourn Cruise Line Nov 2022 - Jun 2024Inglaterra, Reino UnidoProvided specialized wine selection consultancy, enhancing guests' dining experiences and increasing wine sales.Strategically focused on revenue generation through targeted recommendations and upselling. -
SommelierDouroazul Mar 2022 - Jul 2022Porto, PortugalAdvised guests on wine pairings according to their personal tastes, driving wine sales.Managed wine inventory, stock control, and orders, ensuring optimal product availability.Developed and executed marketing strategies to promote wine offerings, contributing to sales growth. -
BartenderInfame Jan 2020 - Aug 2020Lisboa E RegiãoPerformed costumer service greeting customers and creating a welcoming atmosphere, mixed and served beverages to 1000+ weekly customers, Successfully trained all new bar staff. -
RececionistSant Jordi Hostels Aug 2019 - Nov 2019Lisbon Area, PortugalCheck in e Check out dos hóspedes do hostel.Atendimento e orientação aos hóspedes, controle de compras de mantimentos assim como auxíliona preparação das refeições fornecidas pelo hostel (jantar e pequeno almoço). Organização de festas e eventos no bar do hostel. Check in and Check out of hostel guests.Service and guidance to guests, control of grocery purchases as well as assistancein the preparation of meals provided by the hostel (dinner and breakfast). Managing parties and events at the bar of the hostel -
Sales SpecialistStarboard Cruise Services Sep 2016 - Jun 2019Barcelona Area, SpainOffered personalized customer service, guiding customers from the initial approach to closing sales.Specialized in selling fine jewelry, luxury items and watches, achieving high sales goals.Fostered customer loyalty through excellent after-sales service and follow-up. -
Executive Assistant To CeoGf Inbursa Mar 2015 - Sep 2016São Paulo Area, BrazilManaged executives' agendas, ensuring efficiency in time management and coordination of meetings.Prepared and translated key documents and meeting minutes, supporting smooth business operations.Assisted with administrative tasks and office maintenance, contributing to a productive work environment.Started in the company as a receptionist, promoted to Executive Administrative Assistant within three months of company.Also responsible for the Ombudsman Department. -
Sales RepresentativeBrooksfield Nov 2014 - Jan 2015Market Place - São Paulo, Sp.Sales in the luxury products segment. Clothing and accessories retail. -
Beauty Consultant, Sales RepresentativeThe Beauty Box Aug 2014 - Nov 2014Shopping Frei Caneca, São Paulo - Sp.SalesCosmetic, perfume and hair dressing demonstration.Luxury brands and perfume.Inventory and organization. -
Bar StewardessPrincess Cruises Nov 2013 - Apr 2014Australian Coast, Ocenia.Customer service with emphasis in beverage selling.Wine and spirits knowledge as well as their harmonization.Great conduct under pressure situations and in working as a team. -
Operations ManagerPub White Rabbit Aug 2012 - Oct 2013Araçatuba Area, BrazilTaking care of the menus, services and staff of the pub. Builted the bar menu and taught the staff the recipes and the service.
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Assistant BartenderCosta Crociere S.P.A. Dec 2011 - Aug 2012Barcelona Area, Spain. (Mediterranean).Customer service with emphasis in beverage selling.Wine and spirits knowledge as well as their harmonization.Great conduct under pressure situations and in working as a team.Worked with spanish and latin guests and latin coworkers. -
Art Director Assistant (Trainee)Associata - Production Theater Dec 2009 - Dec 2011Araçatuba Area, BrazilAssistance to the Art Director, photograph, disclosure and costumes. working part time as a trainee for the Fashion Design degree.
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Call Center SpecialistGrupo Aval | Toledo Piza Advogados May 2010 - Feb 2011Araçatuba Area, BrazilAssessoria jurídica especializada em contratos bancários, com ênfase em recuperação de créditos judicial e extrajudicial de cobrança.Legal advice specialized in bank contracts, with emphasis on judicial and extrajudicial credit recovery.
Rafaela Ribeiro Education Details
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Technician
Frequently Asked Questions about Rafaela Ribeiro
What company does Rafaela Ribeiro work for?
Rafaela Ribeiro works for Portugal Wine Tours
What is Rafaela Ribeiro's role at the current company?
Rafaela Ribeiro's current role is Passion for costumer service and luxury goods! A highly experienced professional with more than a decade of success working in the hospitality industry..
What schools did Rafaela Ribeiro attend?
Rafaela Ribeiro attended Toledo Prudente Centro Universitário.
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Rafaela Ribeiro
Sociologist | Science And Technology Management, Cics.Nova.UminhoGreater Braga Area -
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