Rafaela Schultz Email & Phone Number

Brazil

- Train and develop the Growth team from onboarding to recurring training- Identify and fill gaps in the Sales and Account Management team with support materials- Collaborate with cross functional teams to create sales materials- Simplify complex product topics into easy-to-use sales materials- Implement and adopt new sales processes- Monitor productivity KPIs and follow the team's development

Austin, Texas, Estados Unidos

- Manage global vendor training footprint across different vendors in all 4 global regions.- Own training operations, strategy and governance for different programs enabling support for thousands of users.- Leveraging relevant business data and dashboards to understand trends and drive optimization opportunities that enable efficient and effective operations throughout an agent's tenure.- Building and leading change management process for the global roll out of onboarding and nesting and associated governance.- Launched new vendor sites for programs supporting clients across the globe.

São Paulo, Brazil

- Build relationships with leaders and teams across all regions to collaborate on and implement training priorities.- Manage custom learning programs for Facebook’s sales teams, including onboarding, sales effectiveness and product training.- Execute need analysis and develop trainings materials - Develop and implement meaningful ways to measure the impact and effectiveness of sales training.- Deliver training session In-person and virtually.- Collaborate with cross-functional partners and serve as a educational consultant to streamline the learning experience.- Development of internal community of facilitators - subject matter experts across different business areas who also deliver training.- Localization management of global programs into Portuguese and Spanish.

São Paulo, Brazil

- Plan, create and implement actions/campaigns inside Facebook with data analysis (quantitative and qualitative) aiming to identify best solutions and trends that could improve client's results.- Create business and media plans based on client need and challenges.- Established industry relationships and experience working with executive level business and marketing leaders within client organizations.- Deliver educational and consultative support within platforms products (Facebook & Instagram) adding the creation of processes and changes that should improve not only client's efforts but also user experience while usage.- Lead negotiation with client within book of business in order to insure implementation.

São Paulo, Brazil

- Customer experience and online marketing for small and medium businesses.- Support of vendor management, training and quality.- Responsible for developing and facilitating trainings and implementing capacitation programs based on qualitative analysis.- Customer Service Project Management

São Paulo, Brazil

- Implement a new human resources system (Workday)- Create job descriptions for all positions - Organize events and training for other areas within the company- Provide support in several projects thus contributing to data collection and analysis- Organize and participate in recruiting/hiring processes (select candidates, interviews...)- Maintenance and update employee vacation control- Responsible for benefit payment and support in payroll

Postgraduate Degree, Brand Management

Bachelor Of Business Administration (B.B.A.), Marketing