Rafaela Stoyanova Email & Phone Number

Dallas, TX, US

• Directing a high-performing team of 30 colleagues, overseeing the seamless execution of 20 large-scale corporate events annually and planning an average of 50 smaller events per month, each hosting 22–50 attendees
• Providing coordination and support for delivery of Workplace Services. Services include concierge, room management, A/V support, meeting & event management, community programs and meeting supply equipment
• Managing on-site event coordination, including welcoming guests, directing event set-up/tear down communicating with staff, vendor management, and troubleshooting to ensure flawless execution
• Building key relationships with colleagues, Executive Assistants and Leadership teams across the or
• Ensuring client and company materials comply with company brand guidelines
• Creating and managing detailed event budgets, optimizing costs while ensuring high-quality service delivery

Northbrook, Illinois, US

• Working and developing relationships with caregivers on the phone, over the internet and via email to assure they are scheduled and matched appropriately with clients
• Maintaining the roster of available caregivers and ensuring they can be placed quickly as they move between assignments or changes in availability
• Collaborating with team members to help strategize hard to fill shifts
• Sharing resources across clients and communities to optimize the schedule, minimize unnecessary overtime and ensure caregivers are fully utilized
• Maintaining accurate and complete records of observations, treatments, and care of patients
• Care planning for clients; insuring their physical, emotional, and social needs are being met with the care provided

Chicago, IL, US

• Event coordination responsibilities included researching and sourcing materials and services including, but not limited to restaurants, offsite activities, transportation, and entertainment
• Established a database of hospitality locations, indicating amenities, capacities, transportation and more
• Conducted regular audits of various meeting related reports: Such as housing, registration, transportation
• Coordinated and scheduled client site and planning visits to resort & city reservations
• Generated performance reports to be used in meetings, which included logistics and itinerary
• Interdepartmental administrative duties to ensure project deadlines were met