Rafaela Stoyanova Email & Phone Number

Dallas, Tx, Us

• Directing a high-performing team of 30 colleagues, overseeing the seamless execution of 20 large-scale corporate events annually and planning an average of 50 smaller events per month, each hosting 22–50 attendees• Providing coordination and support for delivery of Workplace Services. Services include concierge, room management, A/V support, meeting & event management, community programs and meeting supply equipment• Managing on-site event coordination, including welcoming guests, directing event set-up/tear down communicating with staff, vendor management, and troubleshooting to ensure flawless execution• Building key relationships with colleagues, Executive Assistants and Leadership teams across the or• Ensuring client and company materials comply with company brand guidelines• Creating and managing detailed event budgets, optimizing costs while ensuring high-quality service delivery• Supporting facilities with project coordination as it relates to project deadlines, scope deliverables, managing schedules and budgeting • Utilizing and maintaining integrity of databases, supporting data entry of required reports and managed digital tools essential for service delivery• Conducting orientations including facility tours, workorder submissions, onboarding and procedural training• RISE Award Winner January 2022, WOW Award Winner December 2023 & 2024: Awarded to individuals who deliver outstanding accomplishments and superior customer service for the American Express account

Northbrook, Illinois, Us

•Working and developing relationships with caregivers on the phone, over the internet and via email to assure they are scheduled and matched appropriately with clients•Maintaining the roster of available caregivers and ensuring they can be placed quickly as they move between assignments or changes in availability•Collaborating with team members to help strategize hard to fill shifts •Sharing resources across clients and communities to optimize the schedule, minimize unnecessary overtime and ensure caregivers are fully utilized•Maintaining accurate and complete records of observations, treatments, and care of patients•Care planning for clients; insuring their physical, emotional, and social needs are being met with the care provided•Understanding and adhering to established regulations, policy and procedures across nine communities •Overseeing and reporting on service level agreement and key performance indicators both internally and externally •Core Value Award Winner, 2021 & 2024: Awarded to individuals who deliver outstanding accomplishments and customer service

Chicago, Il, Us

•Event coordination responsibilities included researching and sourcing materials and services including, but not limited to restaurants, offsite activities, transportation, and entertainment •Established a database of hospitality locations, indicating amenities, capacities, transportation and more•Conducted regular audits of various meeting related reports: Such as housing, registration, transportation•Coordinated and scheduled client site and planning visits to resort & city reservations•Generated performance reports to be used in meetings, which included logistics and itinerary•Interdepartmental administrative duties to ensure project deadlines were met•External marketing and copywriting as it related to social media, blogs, and newsletter•Lead weekly staff meetings for team of 25 •Completed weekly analytic reports that track KPI for sourcing venues