- Provide quality customer service, handle inquiries, and provide assistance to campus users, either in person, via telephone, or by email while promoting a positive and professional image of the Unit and the University.- Perform administrative and support duties related to the provision of key Unit and University services, including room booking requests, administration of students' lockers, lost property, building access, space requests and audits, event support, AV and teaching technology support, and community services as required.- Provide support to the Campus Duty Manager, including gathering and circulating information, and assisting with the response to incidents and other issues on campus, if required.- Work in close cooperation, on a day-to-day basis, with specialist service providers on various aspects of the Unit's operations, e.g., teaching technology support, cleaning, security, and mailroom operations.- Maintain and update databases, systems, and other relevant records and documentation as required.Perform other tasks contributing to the day-to-day operations of the Unit, as reasonably prescribed by the Unit's Management.My toolkit includes essential platforms and systems such as:Agiloft - Contract WorkflowKx SoftwareCMIS Timetabling System

- Provide excellent customer service by greeting patrons, taking drink orders, and ensuring a positive experience for the customers. - Handle cash transactions, process payments, and provide change accurately. Keep track of tabs and ensure correct billing.- Interact with customers, answer questions, and address any concerns or issues they may have.

- Help create effective plans to sell products and communicate with customers. Understand what clients need by talking to them and taking notes.- Make detailed plans for how much money to spend on projects. Figure out costs and use money wisely.- Be a helpful partner in discussions and make sure projects end well. Work on closing projects smoothly, taking care of all the paperwork and money stuff.- Write down what needs to be done at the beginning of each project. Talk with technical teams to make sure everyone knows their tasks.- Keep an eye on projects from start to finish. Use tools to check how things are going and fix any problems that come up.- Establish and maintain open lines of communication with clients through daily calls. Provide regular project updates, address concerns, and gather feedback to ensure client satisfaction and project alignment with their evolving needs.

- Preparation of cost spreadsheets - Controlling units costs - Reconciling stock accounts and issuing accounting reports- Assisting in the annual budget preparation