In my professional journey I worked in several areas: academic administrative, customer relationship, provision of services in administrative and financial processes.Coordination and administrative management in corporate events in the development of operational process improvements.Acting in the commercial department in the prospection of customers.Having the opportunity to develop some projects in the tourism, education and biotechnology sectors;- Development of travel itineraries.- Improvement of internal processes improving the customer experience with clearer and more objective reports.- Mapping of administrative processes aimed at quality care, identifying operational errors and assisting in the resolution and management of improvements.I am open to new knowledge and challenge.Post Graduated in Business Management at FAAP.International experience in Ireland and the United States to improve the English language.
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Administrative Assistant Sr- ItLongping High-Tech May 2022 - PresentCravinhos, São Paulo, Brazil✓ Telecom Management - Development on improving and automating the process.✓ Administrative support to infrastructure and network teams.✓ Managing and controlling assets.✓ Documentation and policies. ✓ Responsible for managing contracts and licenses for the IT department.
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Administrative AssistantLongping High-Tech Mar 2021 - Aug 2022Cravinhos, São Paulo, Brasil
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Adm - Academic Secretariat / Course SalesFundação Armando Alvares Penteado Jan 2017 - Feb 2021Ribeirão Preto E Região, Brasil✓ Organization of expedients related to graduate processes in enrollments, declarations, requirements, financial receipts (fees and monthly fees).✓ Attendance of students and teachers in the Academic Secretariat.✓ Customer Relationship: Program “Customer Relationship" former students through active telemarketing.✓ Acting in the direct sale of postgraduation, free and extension courses.✓ Preparation of KPIs reports of quality of services provided in postgraduation and extension courses. -
Administrative ServicesDglab Dna Tests Sep 2018 - Aug 2019Ribeirão Preto E Região, Brasil✓ Acting in the registration department (customer / product) with receipt of samples networked by the client and all logistics process.✓ Preparation and submission of documentation of products marketed internationally (London).✓ Customer service effectively through Calendly operating system reducing SLA to 24hours.✓ Cooperation in the preparation of institutional videos for customer experience with the product and its proper use in a simpler and more assertive way.✓ Participation in the meetings of change and strategic alignment in the structure of genetic tests of startup incubated in Supera Parque de Tecnologia - Campus USP - Ribeirão Preto city. -
Administrative ManagementUnità Educacional May 2014 - Dec 2016Ribeirão E Região, Brasil✓ Responsible for the administrative management of ESD Escola Superior de Direito in the development of internal academic processes, enrollment, relationship with teachers and students, assignment of classes, calendars for classes progress of the Ribeirão Preto branch✓ Preparation and analysis of reports for the evaluation of academic performance through data collected in the W think system.✓ Acting in the commercial department in the prospection campaigns of new students for the postgraduation and preparatory courses for OAB through active telemarketing.✓ Participation in events for dissemination and prospecting of new customers.✓ Operational contribution in the financial department in negotiations with delinquent clients, dealing with installments, agreements and calculations of contractual termination. -
Event AnalystHigh Trip Turismo E Eventos Jan 2012 - Sep 2012São Paulo E Região, Brasil✓ Coordination of the team throughout the process of financial closing of corporate events.✓ Responsible for the analysis and preparation of processes and implementation of improvement in reports sent to customers and calendar with all events planned and held.✓ Team training in the changes of processes of the department.✓ Budget planning of revenue and expenses of events. -
Assistente Financeiro 2Traveland Viagens E Turismo Ltda Nov 2009 - Oct 2011São Paulo, São Paulo, Brasil -
Assistente Eventos 1Traveland Viagens E Turismo Ltda Nov 2006 - Nov 2009São Paulo, São Paulo, Brasil
Rafaela Tavares Skills
Rafaela Tavares Education Details
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Gestão E Governança De Tecnologia Da Informação -
Isi Dublin- English Language SchoolGeneral English 15 - Dublin -
Pós Graduação Em Gestão Empresarial
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English -
Administração De Empresas -Graduated In Business Administration
Frequently Asked Questions about Rafaela Tavares
What company does Rafaela Tavares work for?
Rafaela Tavares works for Longping High-Tech
What is Rafaela Tavares's role at the current company?
Rafaela Tavares's current role is Administrative Assistant | IT.
What schools did Rafaela Tavares attend?
Rafaela Tavares attended Universidade Paulista, Isi Dublin- English Language School, Fundação Armando Alvares Penteado, Dominican University, Universidade Paulista, Centro Universitário Barão De Mauá.
What skills is Rafaela Tavares known for?
Rafaela Tavares has skills like Melhoria De Processos Empresariais, Atendimento Ao Cliente, Trabalho Em Equipe, Controle De Processos, Microsoft Office, Microsoft Powerpoint, Planejamento Empresarial, Microsoft Word.
Who are Rafaela Tavares's colleagues?
Rafaela Tavares's colleagues are Jéssica Marcos, Debora Cardoso, Gustavo Martins, Osvaldo Araújo, Andréiaa Ameiida, Gabriela Garcia, Emanuella Muniz.
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Rafaela Tavares
Coordenadora Em Relações Governamentais Na Seta Public Affairs Solutions | Análise De Risco Político E RegulatórioBrasília, Df -
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Rafaela Tavares
Hr | Recruiter | Departamento Pessoal | Recrutamento E Seleção | Rh GeneralistaRio De Janeiro, Brazil
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